Kimberly Saunders

Horrible
★☆☆☆☆ a week ago

Bozee

Service advisor is condescending. Not really much of a help. You can definitely tell they are money hungry. Just go buy a toyota!
★☆☆☆☆ a month ago

Robert Fernandez

Worst customer service ever! I’ve been on the phone for more than 25 mins. They don’t answer there phones, but there quick to take your MONEY 💰
★☆☆☆☆ 4 months ago

Valeria Carteri

Story of our car held hostage for MORE THAN TWO WEEKS without a shred of communication from the Hyundai service department. We took the car in for a recall on August 8th, a Thursday. The same evening we receive a call in which they explain that there is a damage to the manifold, that they have to order the part and that it will take a couple of more days. We called on Monday 12th August to get updates, we were told that the car will be ready on Tuesday or Wednesday. Wednesday evening we call again, but receive no answer. On Thursday we receive a message saying that the part will arrive the next day and that the machine will be ready on Friday (August 16). We receive no communication of any kind for three days, the following Monday (August 19th) we call again and are told that the car will be ready the following day. On Tuesday we receive a message saying that the piece has not yet arrived but that it will be ready by Wednesday evening. On Wednesday Aug 21, around 3pm, we text them to have a confirmation. The answer is “we emergency ordered it yesterday hoping it would show up today. Unfortunately it did not show up. My department told me it will come in tomorrow by 4pm. Which means it will be done by Friday”. This is a never ending nightmare, stay away from this place.
★☆☆☆☆ 5 months ago

William Luera

★★★★★ 9 months ago

Carl Schenck

A little slow completing the work.
★★★★★ a year ago

Fernando Moran

They took all day servicing my car and brought it back to life. Workers were friendly and helpful
★★★★★ a year ago

Christal Baca

Martin and Josh are the best employees that Hyundai has. They are always very professional and helpful! Thank you, Josh and Martin!!
★★★★★ a year ago

Mike S

We’ve had lots of issues with the service department at this location. Most recently we’ve tried to call to ask about recall servicing and warranty issues but we get put on hold immediately and wait 20-30 min and never get through to anyone. We regret buying the extended warranty.
★☆☆☆☆ a year ago

Zach Haag

Stopped for an oil change on a brand new Hyundai hybrid. We had an appointment but had to wait 2 hours for the oil change. When we got down the road check engine light came on, it was over 2 quarts low on oil and had an active oil leak. Exact diagnosis TBD. Got it towed to another Hyundai dealership and had to take a rental car home.
★☆☆☆☆ a year ago

Melissa Camarillo

★☆☆☆☆ 2 years ago

Darin Begay

★★★★☆ 2 years ago

Vanessa Apodaca Medina

★★★★☆ 2 years ago

Lynette J Rowley

In the past I have received good service but this last time was not good. I made an outline appointment at the spur of the moment because my check engine came on and of course some panic set in so I wanted to get it in ASAP. I dropped it off and explained that I needed that checked as well as a couple other things plus an oil, figured might as well it needed it and it was there. They completed the oil change and reset the check engine light, still don’t know why it came on in the first place but they said it was scanned and threw a code but they couldn’t find anything so it was reset. The other two issues I had were not even addressed or looked at as far as I know, if they needed to keep it another day to look into them that would’ve been fine and all they had to do was call me but that didn’t happen so another appointment will need to be made for those to be taken care of, lucky they aren’t urgent just more of an annoyance. I never received a call that it was ready but I certainly got the email to approve the replacement of the filters, it took me calling them an hour before the closed to find out it was ready, luckily I live close so I got there in time. I’m not sure I’ll continue to use this dealership’s service department. This was the worst service I’ve received in the 5 years I’ve owned my car.
★★★☆☆ 2 years ago