Hyundai Albuquerque Service Department

Helen Hollan

★★☆☆☆

3 years ago

Service completed interaction with Service Representative was POOR but Sarah (receptionist) saved the day, good attitude, helpful and willingness to solve an issue. I have written this review multiple times turns into a Novel. Bottom line Service Representatives in the Garage are lacking Customer Service Skills. Customer is not always right but when someone says they have an appointment they shouldn't have to prove it, I was able to but what about someone who didn't save the email? Overall initial interaction was BAD.

Sonny Garcia

★★★★★

3 years ago

They take your business very seriously and it was great to see how well they want your experience to be positive. I will continue to do my oil changes and vehicle maintenance there. With 3 oil changes, 3 tire rotations, 3 vehicle inspections for $99 dollars, it’s. An easy reason to get it done there.

Constancia Trujillo

★☆☆☆☆

3 years ago

My appointment was at 12:15 got a shuttle and came back. My car hadn’t even been serviced. By the time I got my car back it was 4:00! The guy who helped was nice but I literally told him 3 times to make sure my car was washed because it states that it is included when you buy the maintenance package. Well guess what?? My car was not washed and I was so irritated with waiting, I just left! And the girl who answers service department calls is very rude I called 4 times and she kept hanging up on me, mind you they gave us a shuttle to a restaurant that we were at for 2 1/2 hours and couldn’t get ahold of someone to go back for us! Then she sends me a text saying she got back to her desk about 30 minutes later, when I already got ahold of someone else to have them go back for us. That girl that answers for service dept. has no business answering the phones!!! I only went to this location because SW Hyundai was booked and I live a few hours away and had business in Albuquerque that’s the only reason I went back to this location. I hopefully will not have to come back to this location unless I absolutely have no other choice.

Leslie Gunn

★★☆☆☆

4 years ago

I was overall disappointed by the team at the service department. They did do the oil change and maintenance check, but the customer service was definitely not there. I was assured when making the appointment that I would be able to get a ride back to pickup the vehicle after servicing. When I got there, they said they cannot guarantee that I would be able to get back. Also, the “car wash” was slap shod. Overall, I felt disappointed. This was my first time trying the Larry Miller service department on Coors, I will choose the service center on Lomas next time. They did customer service much better.

Ken Keyes

★☆☆☆☆

Edited a year ago

ZERO STARS (can't leave a review less than 1...) Update: After returning to this location, being told the problems with the vehicle could not be reproduced, scheduling an appointment online, only to be told upon arrival that there were no techs available that day to look at the vehicle with us, and ultimately being told the vehicle was "perfectly safe" to drive, we took it to a different Hyundai dealership. They listened to the problems, were able to reproduce the problems, and identified SEVERAL problems with the vehicle including motor mounts, steering column, and front L/R axels... ******** My gf has taken her vehicle here twice. And twice it was sent back with issues. First time they forgot to replace the oil they drained - and tried to say the car is known for “losing oil.” Second time, after $2k of work, they damaged a belt after replacing struts that didn’t resolve the initial concern…

Deidre Wood

★☆☆☆☆

4 years ago

I had an insurance claim repair to replace my gas tank. For months I reported the smell of gasoline inside my vehicle and white exhaust on acceleration. Eventually I discovered that the tank was leaking around the seal. I contacted them, took my car in and began the insurance process all over again. I was told that to repair it, i would owe roughly $800 dollars. From then on, my adjuster made numerous attempts to contact this service team to determine if this was needed due to diffective equipment or service related. The service manager was extremely unprofessional and refused to cooperate with us or answer any questions. I made several attempts to contact him as well and NEVER heard back. I ended up taking the car elsewhere and discovered that the clamp on the filler neck hose had slipped. Makes me wonder if they even looked or just assumed I wouldn't question the situation. I appalled at the lack of responsibility and professionalism from this service center. I drove for 8 months with my kids in a mobile gas chamber because of their negligence.

joanna rull

★☆☆☆☆

4 years ago

took forever. scheduled appointment a week in advance and they waited an hour to let me know that they didn’t have a filter for my car, even though they knew what type of car I have a week prior. they ordered the part an hour into me waiting so I had to wait for it to get there and for them to complete. my appointment was at 3, I left at 5:30. it should not take that long for just an oil change. they sugar coat and say they’re almost done so that you think you’re almost done there instead of being straight up

Rebecca B.

★☆☆☆☆

Edited 4 years ago

I had my car towed to the dealership on a weekend. My keys were left in the dropbox. I called first thing Monday morning to give my information and tell them what was wrong with my car. The woman who answered the phone was short and barely gave me the time to explain what was happening. She told me someone would be calling me in a couple of hours. No one did. I had to call nine times over the next four days to give my name and what was wrong with my car before they finally got my CHECKED IN. They had my car a total of seven days. I understand they were extremely busy, what I don’t understand is why basic customer service was not employed at all. Not one time did anyone call me back and explain that they were extremely busy and they were getting to my car as quickly as they could. Instead they acted irritated every single time I called and told me it was because I didn’t have an appointment. The only bright spot was Dre. Who called when he said he would. He needs a raise. UPDATE: I appreciate the response below from you, Mr. Reeves but we have already spoken on the phone regarding my issue and you said you would call me back and you did not.

Andrea Mercer

★★★☆☆

2 years ago

Didn't have the best experience. I had taken my 2022 tuscon into a different dealership and had an awful experience. I called this one and spoke to someone who advised I could drop my car off and get a loaner. As my car had many issues. When I called the morning of, to confirm. I was told I was mistaken and they would not be providing me with a loaner. We live in Santa fe and my husband was supposed to drop off. So very inconvenient to be lead astray. All fine, we figured it out. We ended up just dropping it off for service while we were out of town. My service advisor(Estaban) did not have the best communication. He advised my water pump was out and that was related to all of the problems i was having. Including the radio skipping? He did not explain anything else. When I finally went to pick my car up, they couldn't find my keys for about 15 mins. And the advisor had to explain everything they did to my car, to me as I was never informed of everything. Even though he was "Just filling in". My papers say there was an update done to my engine but I was not informed of this. And all of the other issues I had "couldn't be duplicated". Of course, some of the issues only happen occasionally. If a computer doesn't tell these guys what is wrong, they don't look into it.

HUONG MCDONIEL

★★★★★

4 years ago

The service advisor and the mechanic went above and beyond their call of duty. I had had my new car for just 4 days. I wanted to have it checked due to some drippings. They saw how concerned I was, so they checked out my car right away even though I didn’t have an appointment. They were very nice and professional. I have used their service for the last 10 years and will continue to do so. Thank you!

Valeria Carteri

★☆☆☆☆

a year ago

Story of our car held hostage for MORE THAN TWO WEEKS without a shred of communication from the Hyundai service department. We took the car in for a recall on August 8th, a Thursday. The same evening we receive a call in which they explain that there is a damage to the manifold, that they have to order the part and that it will take a couple of more days. We called on Monday 12th August to get updates, we were told that the car will be ready on Tuesday or Wednesday. Wednesday evening we call again, but receive no answer. On Thursday we receive a message saying that the part will arrive the next day and that the machine will be ready on Friday (August 16). We receive no communication of any kind for three days, the following Monday (August 19th) we call again and are told that the car will be ready the following day. On Tuesday we receive a message saying that the piece has not yet arrived but that it will be ready by Wednesday evening. On Wednesday Aug 21, around 3pm, we text them to have a confirmation. The answer is “we emergency ordered it yesterday hoping it would show up today. Unfortunately it did not show up. My department told me it will come in tomorrow by 4pm. Which means it will be done by Friday”. This is a never ending nightmare, stay away from this place.

Jo-Ann Stadelmaier

★★★★★

4 months ago

The customer service is always courteous! It's the wait really time.

shanna morgan

★★☆☆☆

a year ago

The staff were friendly, but the "mechanic advisor" was not responsive or informative. According to them Hyundai stopped making the part (2006 model) and they can't find it anywhere in the U.S. That's where they left off. They can't do anything. But only after 2 weeks and a conversation with the manager. Geeze. They didn't charge me anything and were nice. So I gave them 2 stars. I had to tow my car home to Santa Fe to figure it out on my own. It took 3 weeks to get the appointment. So, a month later it's the same with no clue how to fix it. They originally told me a day, at most two. I had been told they have a very good reputation. I think probably for newer cars and people who have much more money to spend. Or perhaps folks who are in the market for new purchases. They did try to sell me a newer car right away. Saying "sell it as is and buy a new car" over and over as I was trying to talk to the mechanic. I do not recommend this dealership for repairs on older models. I will not purchase or recommend a Hyundai. Any car company who stops making a part for the steering rendering the entire vehicle inoperable is absolutely unacceptable. I can see if it's a classic. But it's not.

Ariana Trujillo

★★★☆☆

6 months ago

The team at Hyundai was very friendly, accommodating, and did a thorough inspection. My only disappointment is that after picking up my car, I noticed a large scratch on the bottom of my steering wheel that was not there before. When you drop off your vehicle, you expect to receive it back in the same condition, and unfortunately, that was not the case.

Marcus Damberger

★★★★★

7 months ago

My vehicle was taken care of under warranty; replaced 12 volt battery in my Ioniq 5. After I had bought the car out of state used with 15k miles. I had them check some dash warnings I saw, turns out it was the 12 volt battery only taking half a charge causing random dash warning lights. In the afternoon, informed me the car was ready and they had replaced the 12 volt battery at no cost under warranty. All software updates were current too.

Kayla Montez

★☆☆☆☆

2 months ago

If I could leave a 0 star review I would. My wife recently took in her vehicle for a normal service, and was given her vehicle back with two scratches on the steering wheel. We took the vehicle to De Angelo, and had been trying to get in touch since the service to let them know of the deficiency. The first time we called (which was 30 minutes after the service) the receptionist let us know it would be a while due to the holiday. We have called every day since and have been ignored. Take your business elsewhere.

Jamie Ravizza

★★★★★

2 months ago

I had a valve cover gasket leak in my '22 Kona. It was warranty work so no cost to me. They took care of it and had it ready an hour before I requested. Service Tech Josh was the best. I really expected a not so pleasant experience but I was wrong. It was a very pleasant experience! 2 thumbs up.