Ilderton CDJR Service Department

Brad Clark

★★★★★

7 months ago

The service department absolutely was a great experience and were very friendly and respectful and professional. I appreciate the job well done in a timely manner,I will continue to take my vehicle to them.

Ben Fitzpatrick

★★★☆☆

4 months ago

Asked for brake check as they are squeaking. Was told someone drove it 27 miles and dint ever hear it. I left heard it entire way back to work. Not sure how the high pitch noise when braking was missed.

DP

★★★★★

2 months ago

I kept smelling fuel and took my car back to the Greensboro location several times and they were not able to fix it. This was my first time taking it to Ilderton and the smell is finally gone after 1 visit! 10/10 service.

Stephanie

★★★★★

2 months ago

They did a great job with my oil change. There is a clean waiting area.

Michael Marion

★★★★★

4 months ago

Working with the service department and Bobby in particular, was a great experience. I would definitely recommend them to anyone who wants a great price and quality work.

Lee Smith

★★★★★

4 months ago

Good experience. Customer service was good. Provided the services that I requested. Clean, friendly environment. They have earned my continued patronage. Thank you.

Jennifer Hausman

★★★★★

5 months ago

My first time here and the service was wonderful!! Everyone was friendly, professional, and respectful. One of the best service experiences I have had.

John Ingram

★★★★★

5 months ago

My service appointment was quick and Dylan was friendly as always. I always get great customer service here which is why I keep coming back.

Larry Robinson

★★★★★

Edited 5 months ago

Bobby St George always comes through when I schedule my vehicle for servive, even on short notice. He makes sure I'm taken care of. Would recommend him to anyone!

Ric Miller

★★★★★

6 months ago

Dylan was incredibly helpful in every step of the way to get my Dodge Ram on the road. I was very leary of dealing with any dealership for repairs because of past experiences but I have no complaint with Ilderton Dodge. The team worked incredibly and I couldn't be more pleased.

Wes Martin

★☆☆☆☆

Edited 5 months ago

Always a great experience with this dealership and this service was no different. Have to update my review after this last visit. Dropped the truck off on Monday, they didn't check it until Thursday evening, and didn't try to duplicate any issues or scan for problems, just pulled it into the shpp let it run for about 20 to 30 minutes, found one problem, but then said they couldn't duplicate the others. Dash cam showed they didn't even trie. They didn't realize my dash cam was recording everything. I won't be going back after this.

cphilliard1

★★★★★

a year ago

The Service Center is always on point. The representatives communicate effectively with timely responses answering any questions. They are knowledgeable and quite respectful with the ability to actually listen. The accommodation of transportation to and from work was also very beneficial. Thank you all...

Teneka Allen

★★★★★

4 months ago

Brought my vehicle in for a recall . Service was quick and efficient. Dylan kept me informed every step of the way. Even detailed my Wagoneer and provided me with a loaner vehicle so that I could arrive to work timely

Ryan Pautler

★★★★★

2 months ago

Chris took care of me from the second I arrived. The young lady at the front who gets your information was great as well, she knew who I was immediately. Best service I’ve had so far at a CDJR.

Adelina Lee

★★★★★

5 months ago

Bobby went above and beyond to get my warranty repair completed within 2 days when it should have taken 5. During my short time there, I got to meet the owner and his son on two separate occasions. They truly make you feel like family. Thank you.

Rachel Green

★★★★★

2 months ago

Brought my '25 Honda HR-V in to replace a tire after I picked up a bolt coming home from Greensboro. Given the size & placement of the bolt and that it had been driven on, I knew replacement was going to be my safest bet but my Honda dealer didn't give me a wheel lock key when I purchased. My service advisor Dylan Malpass took the time to hear my concerns and help me make the informed decision to park that vehicle until the tire could be replaced for my own safety then back me up on that choice when my original dealer wanted me to drive to them to replace. When Ilderton says they will take care of you like family, they demonstrate that with their actions 100%.

Jason Garcia

★★★☆☆

2 months ago

I turned in my truck a day early left it there over the week and called Friday needing my truck when in on Saturday. Said it wont be able to be worked on and can pick up anytime. Walked in and it was in the shop unable to drive. Told well call when its ready. Monday no call, went in Tuesday and it did get finished night before. Noone called. They did however give me a really nice loaner, AND Military discount. The shop found out what I thought was wrong wasnt and the repairs cost less than expected. Save money extra time good personal relations poor communication but it was all over the New Year week so low on manpower and swamped.