About Business
Residents of Phoenix, AZ, Phoenix have long trusted Import Car Specialists for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto air conditioning service, Auto electrical service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.4/5 rating with 110 reviews. Throughout Phoenix, and particularly in Phoenix, AZ, Import Car Specialists is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Import Car Specialists for any Car Repair inquiries or to schedule a visit to their Phoenix, AZ facility.
Google Reviews
Robert Markel
★★★★★
Edited 6 months ago
AWESOME! This is the team who are experts at diagnosis and service of your import Vehicle. Quality work, convenient location, fair prices......great guys! I highly recommend them.
Dan Goulette
★★★★★
9 months ago
I listen to Matt on the radio Saturdays and felt very comfortable initiating my first oil change. I received a good report card on my 2015 Tundra with exception of front left strut. I decided to replace both front struts and rear shocks. Truck feels like new and work performed on time. Highly recommend!
Bob Schlicksup
★★★★★
8 months ago
I have been taking my car here for a few years now and always with a very good experience. They are trustworthy and communicate very well. Recently, they bailed me out with a quick turnaround on a repair that went above and beyond! Love these guys!!!
Joseph Baxter
★★★★★
5 months ago
Excellent service, friendly and helpful staff, affordable service! Our radiator failed while we were on a road trip, they got us in the next morning and had us back on the road that day! Thanks for the great experience!
Addy & Scott Rhodes
★★★★★
6 months ago
John and his team were polite, efficient, explained my options, and respected my choices. I will definitely go back to them for any service issues on my 2013 Audi.
Edith Allen
★★★★★
a year ago
Matt and his mechanics have been taking car of my cars for almost 20 years! I have 2006 BMW 5 Series Wagon with over 160,000 miles and they always keep it perfect...since new! A couple years ago I upgraded to a BMW 750x and they keep that car tip top! Now they take care of my teenagers Prius too. You cannot find better quality service! John the Service Advisor is always so pleasant. Thanks guys
Michelle Dangelo
★★★★★
5 months ago
Import Car Specialist are the best. Everyone is very helpful and excellent costumer service. They even send me texts to remind me when Car is due for service. If you drive an older model Import, this is the place you need to visit.
Burgarello Family
★★★★★
6 months ago
Import Car Specialists are the best! It was very easy to make an appointment at the time I needed, drop off was super simple and the car was ready before I needed it. They exceeded my expectations! It’s great to do business with them.
P R
★
☆☆☆☆
a year ago
It is interesting reading the reviews, all out of town reviews are good but locals are bad, the reviews on their website are all from 2020, nothing recent. Shows me what I tell you is true. This is by far the WORST place to take your car, and I assure you my experience is not a one off so if you take your car here you take the risk of the same... First and foremost, I got my car interior eaten by a rodent and they said that is "an act of god" not their fault it could happen anywhere. They are and I quote the owner "we are not liable" yes, they do not care from the top to the bottom we don't care what happens to your car while we have it and are "trying to fix it" Check the pictures for the facts! Horrible customer experience/service, no care or accountability for your car, a vehicle I am sure you really like and want the best for it, THEY DON"T CARE! Not to mention, less than two week later from them having my car allegedly fixing it and allowing a pest from their garage to eat some of my backseat my check engine light comes back on with the exact same problem I had when I brought it in. So now they did not fix my car, and they had a pest problem eat some of my back seat and you know what they said, not our fault, bring it back in if you want to pay more money. If this is the experience you want bring your car here, if not take it somewhere else and save yourself some damage and money by getting it fixed right the first time somewhere else in a place that might care about customers. I hope this helps you make a smart decision to go elsewhere...Good Luck!
BVB Army
★★
☆☆☆
a month ago
I took my car here because of a coolant smell in the car they looked at it and told me it was my air fresheners which they threw out.. i knew it wasnt so after paying them a ridiculous 1700 for some oil leaks and a cabin air filter the smell was still very noticeable but i guess they failed to even notice. i took it to a different mechanic who told me instantly it was my heater core.. dont waste your time here honestly i read the reviews and thought they were professionals but clearly not.
Joe Freeman
★★★★
☆
3 months ago
We needed a check engine light resolved so we could pass an emission test. The necessary repairs cost more than we expected, but the folks took it upon themselves to take the car down to the emissions testing center after the repairs in order to save us the trouble of going back ourselves, which was very thoughtful and considerate of them and appreciated by us.
Ashani Elizabeth
★★★★★
7 months ago
I’m new to Phoenix and was looking for a reliable Porsche repair shop close to my home downtown. I came here for an oil change and rear brake service, and I’m so glad I did. The team was extremely helpful, patient, and made sure everything was in great condition. Even when I thought there might be an issue afterward, they took the time to carefully look over my car again and reassured me that everything was fine. I really appreciate their honesty, thoroughness, and willingness to go the extra mile. It feels good to have found a trustworthy place to take care of my car in my new city. Highly recommend!
Bryan C
★★★★★
4 months ago
Great experience. I popped a tire on my 2025 AUDI S5, and Import Car Specialist fixed it in a day. Not only was the work well done, but communication was top notch and cost was transparent and honest. I will be returning.
Shawn Felix
★★★★★
a month ago
Had brakes and oil change done on a 2023 Alfa Romeo Giulia. Two separate occasions. The staff here are very friendly, flexible schedule times, much cheaper than dealership cost, and professional. I waited both times while the work was being done. Wasn’t that long.
Ludwig Saint Fleur
★★★★★
a year ago
I brought my previously used 3 Series BMW to college and needed a shop that could keep it alive for those four years. I’m glad I found Import Car Specialists. Not knowing much about cars, they advised me to get it serviced every 5,000 miles and I’ll have a reliable car that’ll keep me on the road. That was the truth. Four years, fast and reliable service, complete satisfaction with every visit. Now a couple years post grad, I’ve moved on to a Lexus IS 350 and they are still my go-to shop. I’ve been able to build a great relationship with these guys and can attest they are the most honest and transparent mechanics you’ll come around. They’ll get the job done, completely, the first time and won’t settle for just a band-aid fix. You’ll get your ride back good as new. I’ll be back every 5,000 miles for as long as they let me!
Erin St.Germain
★★★★★
5 months ago
These guys saved me and are the nicest, most competent repair gentlemen I have ever encountered. I had a safety emergency on the freeway and was lucky enough to exit on Indian School and find their shop. I had my child w me and once the adrenaline wore off I was really shook. They were so kind and thoughtful. They immediately offered assistance. I had just gotten new tires somewhere else and my car went wild and nearly hit the wall on the freeway...these guys jumped into action and w special precision measured the torque and found the lugs were not tightened all the way. They fixed it, gave us water, refused any financial compensation and calmed me and my child from the scare. It was like having all the best dads in one place. I can't thank you gentlemen enough. Such kindness, ethics and attention to detail. Not all heros wear capes! Breaking out the expensive precision tools to measure the torque to really identify the issue shows these guys know that vehicle mechanics is a science they take seriously. Impressed and greatful!
Christine Dalton
★★★★★
5 months ago
I was experiencing an emergency with my car and was referred Import car specialist by another shop due to my car being a German made auto. I called at almost closing time, and the owner was accommodating to make sure he waited until I got there to drop off the vehicle. He set me up with making sure that I was notified beforehand with an extensive report of the car and the issue that needed to be resolved immediately. They had my care serviced and repaired by the end of the next business day. The experience was a relief, and everything was explained along with pictures of needed repairs. I am so grateful to have been introduced to this shop and the fact that there are years of experience in the auto repair business.
Joshua Beltran
★★★★★
2 months ago
High quality, efficient and overall just very down to earth and car obsessed people. I was tired of getting ripped off at the local Land Rover dealers for basic maintenance so once the warranty was up, I’ve been searching for a local shop that I could trust. These guys are just that, small business, local and beyond trustworthy. They delivered quick and efficient recaps of what they saw with my 2020 Land Rover and were suggesting repairs/replacements on the minor things they saw. Ended up getting all the basics done and I can easily say I saved over a grand vs LRNS and LRP. Look forward to bringing my car back to this shop!
Glenn Onodera
★★★★★
7 months ago
Some people have kids. Others have fur babies. I have old vehicles. They range from millenials to preteens. A couple of them are Toyota's which most shops can do the basics. A couple of them are Range Rover's which a lot of shops say they can work on but can't. I was exclusively using a specialty Rover shop since they opened but sometimes they are too busy. I was also using a specialty Toyota/Lexus shop. Over the last year and a half or so, I've been quietly using Import Car Specialists and have been very happy. Matt and John are professional and quick in responding. I've brought my 96 Land Cruiser in for a strange vibration. Fixed. My 13 Land Cruiser for repairs the other shop missed. Fixed. My 06 Range Rover and 14 RR Sport have both been in for various things from wear and tear parts to road debris damage. Very happy with the results and I usually cringe having someone else work on them. I highly recommend using Import Car for your needs too. I can't see you being disappointed. Sorry for the poor pictures. As noted, I was only quietly using Import Car Specialists at first......
Cher Golenda
★★★★★
3 weeks ago
I highly recommend the team at Import Car Specialists. They consistantly provide quality service at a much better price than the dealership and truly go above and beyond for their customers. I drive in from the suburbs whenever my car needs any service. That's how much I trust them.
