Import Specialties of Columbia

Jovonta' Hinton

★☆☆☆☆

2 months ago

From the front desk to the owner everyone has an attitude problem. How you send me an email for service and mad because your company has awful customer service? Telling me you have a 1,000 customers means absolutely nothing to me. You still are rude. Kim please be mindful that you are not a bully. Watch your mouth. Nothing about you says customer service. NOTHING!

Lexie Townsend

★★★★★

4 months ago

Great place! Called them Tuesday afternoon because my Jaguar was idling rough and very jerky at low speeds. They had the part ordered, replaced, and my car back to me within a day and a half. Thank y’all!! Will definitely be coming back here.

Vanesha Winningham

★★★★★

6 months ago

Took my 2017 Land Rover Discovery to be diagnosed and worked and let me tell you, amazing service all the way around. Same day communication and step by step updates via email as they work on your vehicle. I really love how detailed their invoices are, as it helps you understand parts and reasons why they may need to be changed. Kim and Tara are queens of communication! Between me and my fiancé we have 5 vehicles and rest assure we only will be taking them here from now on.

Ed Kish

★★★★★

4 months ago

Great experience, from drop off to pick up. Clean and organized establishment. I have recommended a friend who has two jaguars. I will be back for additional work on my 2002 XKR

Edmund Mitchell

★☆☆☆☆

a year ago

Not thrilled. Pretty good shop based on previous work but now they seem to not want to work on my car. Gave me an appointment two months out and told me I needed to put up a $1,000.00 deposit. In fifty plus years of pushing cars around, I've never had a shop ask me for a deposit. message received.

YC

★☆☆☆☆

a year ago

First and most important, do not use this business for vintage vehicles. I found several discrepancies after and during the attempted repair of my vehicle. They are so overpriced, they over charge labor, they over charge parts and the worst part of all. They charged me over 6k dollars for a repair and did not repair my vehicle. So disappointed, and I will be filing a complaint with the BBU of Columbia.

Andrew “Mase” McIntosh

★★★★★

2 years ago

David and Kim at IS should be your one stop shop for any concerns you have for your import or domesticated import. I do my own work, and haven't taken my car to a mechanic in years. My Japanes Toyota had issues I just couldn't fix. I wouldn't lie, I was skeptical and nervous. But I dropped my car off and within HOURS of drop off, Kim rang me informing me David took time to look at it early. The most important thing to note is not a single shop in the area would even touch my car. David and his shop did. I authorized the work, and it was finished the following morning. The speediness, professionalism and courtesy I was shown reassured me during a stressful time. I see alot of complaints about their fees, and from my experience growing up in a garage, they are more than fair. Imported vehicles require skill and time. Kim was very clear and concise regarding what condition the vehicle needed to be in, and what costs were associated with a diag. At no point of the repair process was I surprised with fees or charges. Kim was very communicative. I will definitely trust this team with my vehicle again. If you are reading this, you should as well!

Russell Wilder

★★★★★

a year ago

The folks at Import Specialties are very professional and offer great service. I submitted a quote request from their website in the morning and they emailed my back that afternoon. A few days later I set up an appointment to have the work performed. I dropped my car off on a Monday afternoon and they had my car ready on Thursday. The turn around time was impressive considering what all I had done. (new clutch, flywheel, rear main seal and IMS bearing retrofit.)

Umar-Faruq Muhammad

★★★★★

6 months ago

I highly recommend this shop I had a great experience here they did excellent job the staff was very professional this was my first time bringing my car to them and will definitely be coming back they got the job done in a timely fashion and my appointment was made the day before not two weeks like some of the other shops I have been to Great Job Guys!!!

Dave Kellish

★★★★★

8 months ago

I dropped by Import Specialties to make an appointment to get sunroof drains cleaned out. Kim checked with David, the owner, and found they could do the work immediately. So thankyou Kim, David and staff for looking out for me these ten years.

leon smith IV

★★★★★

a year ago

I recently moved to Columbia, SC from Florida and needed to have a repair to my 2015 Range Rover Sport. The issue was related to a "charging system fault" error code due to a recent new battery installation. Initially, I went to a foreign car repair specialist near my home to get an estimate. The estimate came back at ~$6,100. I was not going to pay this much for a 2015, nor did I wish to pay this much to alleviate the charging system fault error due to a new battery installation. I researched for a foreign car specialist that had excellent rating reviews in the area and tried Import Specialties in Columbia, SC. I reached out to Import Specialties and was impressed from beginning to completion. The customer service was beyond reproach; the representative was friendly, prompt, and provided me a detailed estimate for the repair work. The next day, I dropped off my car at 8:30AM and picked up my car at 3PM. The charging fault was repaired and I was satisfied as the customer. My cost (out the door) was $472. As a happy customer with the work Import Specialties did, I recommend them for best quality, timeliness, and cost.

Editorman1

★★★★☆

a year ago

Nailed the diagnosis first day! BMW had my BMW X3 for three days and was NOT able to diagnose the issue but claimed they did and that it was fixed when they did nothing. GLAD I found out about you guys! Pricey, but the issue was fixed first visit.

LILLIAN TAYLOR

★★★★★

2 months ago

Thanks David, Kim, and the staff for restoring my 2004 Jag to 2025, drives like a BRAND NEW car. Again Thanks Everyone.

Lawrence Reagan

★★★★★

7 months ago

Import Specialties brought my Triumph TR7 back to life! The team provided frequent updates on the work and overall, it was a great experience. I will definitely be bringing my TR7 back to Import Specialties and I highly recommend them.

ali dabiri

★★★★★

a year ago

I took my 1972 VW Super Beetle to them for repair of brakes, steering wheel issues, carburetor, fuel pump, fresh air blower, generator and some electrical issues. They fixed everything right. The office staff were very courteous and communicative all the time. The parts and labor are are expensive but they do good work. I'm pleased with their work. I know that shops do add an overhead for the parts they supply and a quality part is different from cheap Chinese parts that people see on google. But if they can slightly moderate the overhead on the supplied parts, this business would be a go-to place for vintage and modern import cars.

Edward Kendall

★★★★☆

a year ago

They have a very organized appointment, intake process. They accurately diagnosed my 1987 Land Rover Defender 90k With a number of problems, made recommendations and gave an estimate and time frame for the work. The work was well done, on time and very close in price to the estimate. My bill was 8K, and due to the amount they wanted the estimate price up front to be adjusted up or down at completion. They are expensive , but you get what you paid for. I have no hesitation recommending Import Specialties, particularly for work on vintage/ collectable cars

Kenneth Pendergrass

★★★★★

a year ago

I have taken my LS 460 to Import Speciaties on two occasions. 1) Transmission flush, completed in a timely manner and resolved the issue of a slight noise / vibration my vehicle was having and for a 2)costly job , brake actuator repair. Expensive job but satisfied with the work which was performed in a timely manner. They appear to really care about servicing your vehicle properly. Nice guys with no bull. With these guys it is or it isn't. Recommend highly.