in-n-out auto clinic

Nicole Dozier

★★★★★

3 months ago

Thank you so much Nick you got my car back to a reliable vehicle. I have been having so many issues with this car. I am a single mother of five and you save the day before Christmas. I appreciate you so much. I would definitely come back if I have any issues with any cars that I ever have And I will definitely refer people to you.

Michael

★★☆☆☆

2 years ago

So I’m not from Detroit Michigan I moved here from Southern California. I’m a CDL professional driver and have done all 48 states for 7 years! I now do Uber and had some brakes begin to sound like a rubbing or grinding of rocks in the back of the car when I stop! I’m a Diamond driver so I do like 12 hours a day driving and really need to work almost daily. I drive a 2011 Toyota Prius that’s in pretty good shape. I had a brake light and ABS light come on once in the last 3 days and turn off but of course I knew I needed to have this checked out asap! I called and the guy said he could do this for 260$. So I tried them. It took about 2 hours and then keys were handed back, I paid the money and left with a receipt. All good! Then I get in my car and my ABS (yellow) brake light (red) and my traction light (yellow) are all on. I tell the owner this and show him, he says it’s probably a code we have to check but your brakes are fine you should be safe to drive. I can’t check it today come in tomorrow. I go to a car wash down the street and in the lot I hear a beeping sound that I never heard ever! Then I check the brake fluid and it’s empty. So I go back to the shop and now myself and my team for Uber decide not to have them work on it again other than deal with codes and brake fluid. Then alll of a sudden my brakes don’t work and I can’t stop my car! I have to drive down the street and ran a red light cause I couldn’t stop LITERALLY! When I take it back, they put it in because I told told them what happened. They owner comes back and says you have a faulty sensor and we put brake fluid in your car and it was low because of poor car maintenance. He tried to blame me! Then after I told him, sir this issue didn’t happen like this before I brought the car in, He then proceeded to blame his Mexican mechanic and curse at him behind his back saying he was going to fire him. I said to him it’s not his fault your responsible your the head mechanic and owner! He apologized and I left with the car and the lights turned off with the brakes working properly. I drive home 10 min away and sat for about 2 hours and come back out for the store and the same lights and beeping sounds eventually come back after driving 8 min down the street to Gross Point shopping at Trader Joe’s! I had to buy 6 cans of brake fluid, and call another shop to take it in, which would be tomm as the time of this post! The lack of accountability and lack of informing me lights were on AFTER THEY WORKED ON MY CAR AND TOOK MY PAYMENT, only to flag the owner and tell him these codes are lit. Then come back and they don’t fix the issue NOR FIND THE PROBLEM is a shame! I have to work man and this is a major inconvenience for me. I just moved to the city too last year from CA after getting married. A waste of our hard earned money. Only thing is they failed to find the issue and properly diagnose it before taking my money and allowing me to leave then telling me to come back tomorrow when I need to work asap

John Hickey

★☆☆☆☆

a year ago

I thought this guy was OK but I just noticed when I started just driving my car again my rims have been swapped, and I'm still having the same problems with other repairs he did. Then I realized that I was heavily over charged because Two Brothers around the corner charged me $120.00 for a repair he wanted $400.00 for that I let them do instead. I was hit there heavily and will never be back, plus there is much more that I could say but I'm running out of space .I would never recommend them to anybody.