Integrity 1st Automotive

Justin White

★★★★★

a month ago

They did a great job. They got done in a timely manner. Very nice and understanding. The price was very reasonable. I will be definitely using them from now.

francois Spach

★★★★★

4 months ago

I’m blown away about this place , first I needed someone to do a multi point inspection to the car I just bought ( ford edge) ford told me $200 . I called 1st integrity and they say just bring the car we look at it , no charge ( what? ) from this moment in I decided that they will take care of my car. Next day I took the car for a filter change and a break flush , one hour and done , very affordable. Thank you all. This place feel so honnest. 🙏

JoAnna Costarell

★★★★★

4 months ago

I am so incredibly impressed with Integrity 1st! Best service I have ever received. I understood what was being repaired and received pictures of the items that needed repairing! I had no idea how badly I needed the repair until I drove it home yesterday. Wow, what a difference! Communication was amazing. The texts with the links is so appreciated! This will be the only place I go from now on! Thank you Integrity 1st!!

Kelly V

★★★★★

2 months ago

Integrity 1st Car Pros is stellar! Reese and Lane were incredibly helpful and upfront about all concerns. They even helped me out with my seized lug nuts free of charge. Great service, great team- highly recommend!

Sally Dunn

★★★★★

3 weeks ago

Had a motor drive malfunction issue with my car, they were able to fix within a day. Extremely polite and updated me throughout the day. Highly recommend!

Daren Garza

★★★★★

2 months ago

Fantastic service and pricing. Answered the phone quickly every time and had a short turn around time for my Toyota with a broken tie rod. Was given multiple service options at different price points, without pushing for a higher cost. Threw in an oil change. Would absolutely recommend.

Coby Zayn

★★★★★

a year ago

Customer service and quality of work is amazing! After an incident from a driver I had to get repair work done and they did amazing! Didn’t realize the damage done until they got in there and they fixed it like I drove off the car lot! Perfect color , detail and craftsmanship! They even added air to my tires which I appreciate it! Lane and front flees where in contact with me entire time and full transparent through all steps constant updated. Definitely coming back for another area I need done , highly recommend! 10/10 stars!

Michaela Protenic

★★★★★

3 months ago

both my brother and i have had the best experience here! i’ve had several poor experiences in dealing with automative industry and Integrity First does it right!! Not only do they remember you by name, their personalization, honesty, attention to detail and customer first mentality is outstanding. They even offer complimentary Lyfts if you need a ride and are very communicative. Won’t take my car anywhere else!

Jordan Pordash

★★★★★

3 weeks ago

Swung by today to have my tire inspected as I assumed I might have a nail in it; quickly were able to look and get it patched and did not charge me. Super friendly staff; highly recommend this shop!

Yasmine Dessouky

★★★★★

3 months ago

Truly the most kind and helpful team/shop I have ever had the pleasure of experiencing! Every person I spoke with went above and beyond to make sure I understood what they were talking about and that I was taken care of. Even with it being a holiday week, they were so quick and efficient! I will forever be a customer at Integrity 1st

Victor Melendez

★★★★★

a year ago

We traveled from Tulsa, OK to Dallas, TX, to look at KIA Niro hybrid car. I found Integrity 1st Auto through a Google search. They had great reviews, so we made an appointment so they could perform a pre purchase complete check on the potential vehicle. The whole appointment took about 2 hours. Reese was very friendly, and the tech that did the review was super thorough. I got a complete breakdown of EVERYTHING about the car. I was able to buy it with 100% confidence based on their inspection. I wish they had a location in Tulsa because I would make them my preferred auto shop. It was a great experience, and they took great care of us. P.S. they even pulled a Carfax on the car. It was totally unexpected but totally appreciated. 5 star experience. Thanks, guys!

Jack Cinella

★★★★★

a month ago

Super easy to work with. Extremely quick to address concerns and give fair/accurate pricing. Keep you informed on repairs before taking action to talk through cost/solutions. Will be/is my go to shop.

Michael Lamb

★★★★★

a month ago

Amazing attention to detail and as the name says integrity, with my repairs. The team diagnosed my issues quickly and fixed them properly. They also only fixed what I needed fixed unlike the Range Rover dealership in town that had an additional $12k listed in my “needed repairs.” I recommend Integrity Auto to anyone that needs quality work at a fair price.

Spencer Burress

★★★★★

a month ago

When we moved to Dallas, I was unsure of where to start taking my vehicles for service. Reese and the crew have done a great job of clearly explaining their process and walking me through the service I’ve had done on our cars. Pricing has also been consistently better than the local dealerships. Overall been happy to have a mechanic shop that I feel I can trust to take care of you!

Katy Williams

★☆☆☆☆

3 weeks ago

I rarely leave negative reviews, but I feel it’s important to share my experience so others can make an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn’t fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to “drive it through the weekend and see if it works,” which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn’t properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don’t have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

Nancy Kelly

★★★★★

a month ago

Big thank you to everyone at Integrity - Marco, Matt, Lane & Reese. I showed up at 4 o’clock on a Friday afternoon with a rear light out. I was literally in and out in 10 minutes. Everyone was so nice and professional. I have a 2004 Honda CRV and about a year ago they also did a wonderful job getting my car in good running order. It’s got nearly 200,000 miles on it and still going strong. I’m lucky enough to have this shop two blocks from my house and will definitely use them again in the future. Thank you!

David Smythe

★★★★★

4 months ago

I had a great 1st and 2nd experience here. I got one of my vehicles serviced for an oil change and tire rotation a couple months ago. I didn’t realize they offered a very convenient Lyft they got me would be to get back. I’ll admit my oil filter leaked a very small amount, which while not ideal was something that was minor and they fixed immediately. Because some leaked on my driveway, they also offered to get someone out to pressure wash my driveway to make sure it was clean, which was an excellent offer. So now I have took my other vehicle as well and have had an excellent experience again. I plan to go back soon and continue using them. Their online service, clarity of pricing, ease of scheduling, and transport are very helpful. I recommend.