Integrity Auto Repair

Cassandra Walker

★★★★★

5 months ago

I couldn't emphasize enough how helpful, nice and courteous Integrity is. I had a very hellish two weeks dealing with two broken down vehicles and the staff here were so reliable and made the situation so much easier to handle. I'll never recommend another place to go other than here.

rean

★☆☆☆☆

7 months ago

I went in about a brake squeak and was told it would be $75 just for an inspection, not applied toward any service. 🚩 I decided not to proceed because it felt overpriced for a basic inspection. Some shops offer free brake inspections or apply the inspection fee toward the repair Edit: I went next door to Mavis and they did the brake inspection for free.

Katy Laws

★★★★★

10 months ago

Had a great experience at Integrity Auto Repair. From the first phone call to picking up my car, I was treated with genuine kindness and professionalism. They fixed my AC quickly and the whole process was smooth and efficient. I’ll definitely be coming back and recommending them to friends and family!

JR Rochester

★★★★★

8 months ago

I am very new to Savannah only here 3+ months and I needed a trustworthy place to go to check my car out (I drive A LOT) and my friend suggested Integrity. I trust this friend and boom she is always on point. Integrity stands up to the name. Not only were the guys very kind and courteous. They were appropriately priced, not trying to upsell me on anything my vehicle didn't need. Service was exceptional and timely and I will only go to them while here.

Brooks Perez

★☆☆☆☆

a year ago

No Integrity Auto Repair I couldn’t be more disappointed in the Integrity name. It’s just a sign, not a mission statement. You have to be able to admit when you’re wrong, tbh…I would have probably still paid it if someone just owned up and said, we probably shoulda… They completed an engine swap on a 2011 Eclipse for our family for $3065 (that did not include the engine). Craig explained that they don’t normally do these when the engine is being provided (it was still in its wrapping from LKQ) and that they would only warranty work they completed. Key words, that they completed. They swapped the engine and replaced the timing belt but not the balance shaft belt which is under the same cover and made up of the exact same materials and is connected directly below the timing belt (I think to the same pulley). They rolled it out for pickup and the alternator failed the next day and we had to bring it right back for an additional $500+. Not too much of an issue here, it was an O’Reileys special and was probably coincidental, but it would have helped if they tested before we picked up. 5 months later, the balance shaft belt breaks and goes into the timing belt, but doesn’t break it. We call “No Integrity Auto” to ask about the repair, they stated if we changed the belt, we will cover it…to which, I immediately asked why wouldn’t you have changed the belt. I immediately knew we were going to have problems. We returned the car for repairs hoping ‘they will see….they have to see, right? It’s standard’, Nope. They said, cost was an additional $700 to replace the now damaged timing belt and balance shaft belt. Over discussions on the phone, I explained multiple times that this should have been done but that ultimately they had me over barrel and I would have to pay. The individual I spoke with was Ricky, who needs extensive training in verbal communication skills. I asked him on a Friday to talk to Craig and ask him to work with me on it. He said he would but that it would not be free. I even told him ‘I’m not looking for free.99 but to work with me a little maybe cut in half’ Ricky even said the words ‘Look man, I feel like it’s harsh too’ to which I replied, there’s a reason you feel that man, because you know it’s wrong. I was told I would get a call Monday. Nothing Monday, nothing Tuesday. So i call to see why it’s delayed and what’s up. After a delay that pushed back the repair, Ricky failed to articulate why the repair had not begun, to which I asked ‘are y’all purposely delaying this because you’re butt hurt that I’m asking questions?’ This was apparently offensive enough for him to become irate and state that they were pushing the car out on the lot and to come get the car because they weren’t working on it, and then he slammed the phone down. Following the discussions on the phone, I had no issues coming to get it, because I would have easily paid $1000 to get it repaired by a more informed shop. Also, it didn’t appear as if it had ever moved from the lot…so maybe more integrity issues. They repeatedly disagreed that it was standard even though 5 other shops, chat gpt and google clearly identified that it was. Do a search for ‘is it standard to replace the balance shaft belt when replacing the timing belt?’ While they didn’t replace it, the point is, they should have. And if they had, I wouldn’t have even been there. I actually heard a couple times ‘well you didn’t tell us to replace it’ uh hello…I’m paying $3065 to not have to know that it needs to be replaced. If I was a trained technician…I wouldn’t be there. If I performed as sub-standardly in my job…I would have been fired or replaced a long time ago. I have a new tag line for you “Integrity Auto - where you can get 1 star service for a 5 star price” The shop I took it to, said what’s the issue…when I told them.. their words ‘what hack shop put a timing belt on without replacing the balance shaft belt…they’re the first thing to break’. I will happily pull this down the moment you admit the belt should have initially been changed.

James Igoe

★★★★★

7 months ago

Absolutely fantastic service. Very professional and polite. Took my car the very next morning because of predicted rain and got it back in 3 hours. No glass place would get it done for a week and I would have to buy the parts at the auto parts store! This shop is exceptional!!!!

Lisa Powell

★★★★★

9 months ago

They were very friendly and gave me a ballpark quote for my oil change, and it ended up being a little less than the lowest quote. They also text you a list of things that you want to be thinking about for future car maintenance complete with pictures. Then, they go over the most important ones to prioritize what needs to be done first so you can budget it. No pressure about having to do things right now like so many places do, and as a woman I really appreciated that. Thank you, Integrity!

John Murphey

★★★★★

8 months ago

Integrity auto has taken amazing care of our old, high mileage Toyota Highlander for the past 4 years. They have been fantastic! They are honest, they get the work done quickly and their pricing is always fair and reasonable. Cannot recommend them high enough!

Jolene Zajicek

★★★★★

11 months ago

This will always be where we take our cars if there is a problem. Best customer service ever and I even had a few laughs with the guys as they were keeping me updated on my vehicles status. Got my car back the same day (which was lucky considering how long it can take to get parts) and it's like a brand new car. Thank You Integrity Auto!!!! Customer for life here!

Adri Kimmitt

★★★★★

a year ago

The people at Integrity Auto are very knowledgeable and kind! I'm a college student who bought a used car and was completely scammed by another mechanic who put me in a very dangerous situation by messing up something in my car. The people at integrity auto looked at my car and found and fixed the issue very quickly, and took the time to inspect and make sure there were no other issues. You can really tell you know what they are doing -and they are so patient with questions, (I spoke to Ricky) and did not try to upsell me at all! They also sent me a report with pictures and all the things that they did- which I thought was very nice and professional! I already recommended their service to one of my friends, because I had a great experience! Thanks for helping out a college girl!

Kelley Riffe

★★★★★

a year ago

If I could give six stars to Integrity I would. Excellent customer service and efficient repair work! They provided me with updates relevant to my situation (needed suspension work and tires) and even remembered details about my scheduling needs. My car has never run better. Could not ask for a better experience. I will be recommending this shop to colleagues, friends, and complete strangers. For a small discount I will wear their shirt around town, even : )

eric schmidt

★★★★★

a year ago

Best auto repair shop in Savannah. They are honest, trustworthy, and efficient. I have been going there for a number of years and have taken multiple cars there. I will continue to use their services regardless of the model vehicle I own. They are simply the best.

Dino Papadopoulos

★★★★★

11 months ago

Look no further. Owner, Craig, and his team, provide exceptional service. Exceptional. From the end result, to the thorough communication throughout the service process, there are none better than Integrity. Their approach to quality service, a reliable product - with clear communication and expectations - could mentor any other local business, of any sort. Rest assured choosing Integrity. Honest. Thorough. Reliable. ⭐️⭐️⭐️⭐️⭐️

Justin Therrell

★★★★★

a year ago

I can't emphasize how great the service was! They got me on the schedule quickly, addressed all my concerns, gave honest suggestions, all while providing top notch customer service. Brooks helped me during the drop off and Ricky helped me when I was picking up. Amazing crew. Highly recommend to anyone as I'm glad I found a trusted place to have my familie's vehicles serviced.

Handsome Gabe

★★★★★

11 months ago

Good, comprehensive service. Several experiences at other shops that tell me "you NEED to replace the airfilter for $120". It really builds a layer of distrust and kills repeat business. I've used Intergrity a few times now with different vehicles. They are transparent about everything they think, feel, and advise. They don't use use high pressure tactics to make add-on sales. When they suggest any repair or maintenance, I trust them and go with their recommendation. 10/10 will use again.

meredithgrey829

★★★★★

a year ago

Amazing and honest service. We are from out of town and had an issue with our van that needed to be looked at before we could drive further. They took us in last minute and helped us out so much. Highly recommend integrity auto, they saved our vacation! Thanks again!

Christian Kabanda Mihigo

★★★★★

a year ago

These folks are Honest, something hard to find these days. Took in my car, I had something In mind I thought was the problem, they did a diagnostic and didn't think it was the issue. They didn't try to trick me into doing expensive work for no reason. That to me speaks a lot about their INTEGRITY. They showed me issues via photos/evidence taken from the vehicle, and made recommendations on what to do, all without the pressure to fix it or spend unnecessary amount of money. My car runs great after the work they performed, and I am happy about it. Keep up the good work and integrity, I'll be heading back soon for more vehicle care.