J & C Auto Service Inc

Cynthia May Kirchner

★★★★★

5 years ago

We take all of our car/truck concerns to this shop. The owner/mechanic is very knowledgeable and can (if you ask) explain your vehicle problem to you, even if you don't know anything about automobiles. He, his wife are salt of the earth people, and hard working Christians. We appreciate the fact that we can call the owner ahead of time, and ask about availability to schedule our auto for service before dropping one off over night. We have also called and received same day service. The owner has completely rebuilt the transmission in our Diesel Jeep Liberty. He has also worked on our other owned vehicles such as Toyota Tundra, Dodge Ram 2500, Volkswagen Jetta, and Mazda Miata. We value his services very highly.

Keiandra Ware

★★★★★

3 years ago

Julian is very knowledgeable about cars and was able to fix my screen problem in less than a week. This was my second time seeing him and the service was still great. It also came with a warranty and free oil change. Please check them out!

Henri Francois

★★★★★

3 years ago

I have used J and C mechanics for about a year for all type of mechanical works. Mr. Julian not only fixed my brakes right, but also offered me discount on my next service. I have even been promised free oil change as a courtesy. The mechanics there always go beyond to make sure their customers are 100% satisfied. I will highly recommend J and C mechanics.

Yolanda Brown

★☆☆☆☆

Edited 6 years ago

Will only quote most expensive parts and discourages owners from buying their own. Invoices/work orders are very confusing and not detailed enough for the amount of money they're asking for. Update and response to the owner. Nothing I have said above is incorrect and I never said anything about you doing people wrong yet you want to accuse me of poor maintenance when most of my car's problems were caused by a really bad blowout that could've killed my husband last year. So don't assume you know my car maintenance pattern because you don't know me. My car also has 200k+ miles on it so who in their right mind would put the most expensive replacement parts on it?? A family of five, especially with three children under 10, cannot afford to give a mechanic $1000+ every time something is wrong with their vehicle. Did he work with us previously to give us more time to pay? Yes, he did. While we were appreciative of this, it does not negate what I said before. If you're gonna charge somebody $145 per engine mount (he said I need 5 of them), give them a detailed invoice listing every charge and what its for. Write clearly and legibly so the customer can understand...not over other ink on the paper. Every mechanic I showed your invoice to, including my father who has worked on cars my whole life, thinks you're trying to get over on people because of how confusing it is. So again, your invoice should be more detailed including ALL prices. If you want to only use new parts, fine. That's your business. But don't judge your customers or make them feel cheap because they're trying to save money. Thanks for explaining what's wrong with my car so I can go elsewhere. Have a better day.

Bill Willis

★☆☆☆☆

2 years ago

I stopped taking my cars there a few years ago and will never go back again. Even though I had taken three vehicles to him for various services over a period of about five years and felt, that as a professional with an 850-credit rating and a history of paying on the spot for repairs, I should be trusted to write a check rather than having to produce a credit card for every repair/service even for modest expenses like oil changes. On one occasion, he insisted that I needed new wheel bearings and tried to show me the “play” in my front wheels even though I could not detect any play. Because of his insistence, I agreed to allow him to perform the work, though, in retrospect, I should have gotten a second opinion. The deal breaker was a result of some work that left the steering on a C-class pulling violently to center whenever I would turn right or left. I complained a few times, but he insisted that there was no defect. I asked him to take a test drive with me and even then he asserted that the strong pull to center was normal. I knew it was not. Finally, I took the vehicle to another repair shop, they determined that the rack and pinion toe-in was the source of the problem and missing tie-rod ends. After the repair by the other shop (which accepted my check on my first visit) the steering worked fine. When I reported to Julian what the other shop had determined about the steering, he had the nerve to say to me that one of the reasons he had not acknowledged the problem was because I had always expressed a desire to keep repair costs to a minimum! I was grossly insulted. What customer doesn’t try to negotiate the lowest fair price for auto repair expenses? One of the vehicles he had worked on for me was a 96 SL 320. On one occasion, when I picked up the SL from him, the driver’s side door panel pulled away from the door when I attempted to close it. When I mentioned it to Julian, he said that he had done nothing to the door that would have caused it. In spite of his denial, he and I both know that when I brought the vehicle in to him the door panel was not loose. At one point, I had lost a special screw that held the oil pan cover underneath the SL, and he asked me to leave the remaining screw with him and he would attempt to find a match. When I complained of the steering in the C-Class a year or so later, and got the problem fixed at another shop, he realized I was probably never going to return to his shop, and when I asked him to return the one screw. He told me he had used it on another vehicle. I was incredulous! Not only had he not found a matching screw, but he had also given away the one screw that held up the other end of the protective baffle. As I was about to leave the shop in disgust, he handed me a handful of plastic clips and said they go “somewhere at the top of a liner…???” I took the clips and went home and have been unable to find a place where they might belong (I suspect the missing clips was a case of a mix-up involving someone else’s vehicle as in the case of my screw). I should have told him to hold on to the clips and I would bring the vehicle in and let him insert them wherever he thought they were supposed to go. I was, however, so frustrated over his attempt to convince me that there was nothing wrong with the steering on the C-Class and his assertion that I had expressed a desire to keep expenses as low as possible, as his lame excuse for having been dishonest with me about it, that I just left in disgust. I have refrained from writing a review up to now even though it made my blood boil whenever I thought about my experience with J&C Auto. I kept it bottled up for years. I could contain it no longer. Hopefully, it will help others who might have considered the shop for repair work. I would be happy to provide the name of the other shop for anyone who might be interested.

Muhammed Saeed

★★★★★

2 years ago

Very trustworthy, very smart. Brought my Audi here with problems and they were the only ones that were able to figure out the problem. I highly recommend them! Diagnostic can be a little expensive but its worth it with the service they offer! Im a satisfied customer!! Thank you Julian!

George Gassmann

★★★★★

6 years ago

My 2014 Audi Q5 was serviced for water pump replacement. J&C was a big help in a time of need. Julian was very thorough and kept me updated the entire time. I appreciated his honesty, transparency and experienced opinion throughout the repair process. I will suggest J&C to everyone I know in need of car servicing needs. Thank you for your professionalism and integrity. This character in modern American business is absent most of the time. My only regret is not coming here sooner. Thank you Julian!

Amber Johnson

★★★★★

4 years ago

My 2015 Volkswagen was displaying a check engine notification. I googled auto mechanics that can fix VWs and was led to J&C Auto Service. I didn't want to take my car directly to VW as I know it would be a lot more expensive and difficult to get an appointment. I also didn't want to drive the car and make things worse. I called Mr. Julian and he was very professional and caring. He even recommended a towing company to get my car to his business. Once my car was there, he was able to diagnose the issues in a timely, efficient manner. He called and broke down step-by-step his recommendation for fixing my car. I felt compelled to utilize Mr. Julian, sight unseen based on his demeanor over the phone. He was able to fix my car a day earlier than I expected and got me back on the road. His longevity in this industry is a rarity nowadays. I will continue to patronage his business because I experienced customized service and I feel comfortable with entrusting Mr. Julian and his team with their expertise.

Leia Fénix

★★★★★

a year ago

Julian was extremely friendly. Even though there were others in front of me he took the time to listen and look at my car and tell me the exact problem. I will definitely return in the future should I need any work or repairs. Thank you, Julian.

Denay Bell

★☆☆☆☆

a year ago

When my car kept over heating I took it to my regular mechanic. He was booked so I decided to try out this auto service. I was given a quote of $3000 to fix my car. Paying an auto mechanic $120 an hour is just ridiculous to me. I was told it would take 10hrs to fix my car. He said he could get it done in eight hours like he was doing me a favor by taking off two hours. $2000 for auto parts was outrageous. I went back to my mechanic waited for availability. When I was seen got my car fixed for $1100. Yes, the radiator was replaced and all hoses replaced. Also got an oil change and everything else. My mechanic started on my car at 10 AM. I was back in my car by 2 PM. Don’t know if it’s because I’m a woman but jacking up the prices the way they did was crazy. If you do use this mechanic, make sure you get a second opinion. You could be getting robbed

Michael Hicks

★★★★★

9 months ago

Wonderful service…!! Fast, efficient and very knowledgeable….!!! It was a pleasure having these gentlemen work on my BMW. Definitely recommend them for your auto needs…!!!

Joyce Cooper

★★★★★

4 years ago

I stopped by to discuss what was going on with my car. Mr. Julian was very detailed and very patient with informing me me step by step with the job he would half to do before we could get to the root of my car problems. He detailed the expenses as well. I am very confident in him and I am well informed to make a good choice with J & C Auto services. I left feeling like I was at the best ER for cars and this Dr. Mechanic will get her running superb again. Thank you MR. Julian for being that great person and businessman.

Ryan Trafton

★★★★★

8 months ago

Julian has been my mechanic since he started at his current location and I don't take my vehicles to anyone else. Time and again he has earned my trust and he will take the time to diagnose the problem instead of just changing parts.

Ernie Horn

★★★★★

a year ago

I have been taking my car to J & C Auto for over 10 years of service. I drive a 25 year old car that has limited mileage on the vehicle. The lead mechanic/owner is very good at fixing what immediately needs to be fixed and outlining what has more time before it needs to be addressed. This helps me managing repairs over time instead of being hit with an astronomical bill. Most shops try to get you for every bit of work they can get in while they have your attention. J & C is not in the business of fixing every item that needs repair on your car. If there is life on the item they will make you aware and let you determine if you want to move forward. Being honest and truthful goes a long way with me. J & C auto displays this character.

Marquise Neson

★☆☆☆☆

10 months ago

Worst place I have ever been to. I called at 11am and informed them of my year make and model and told em to be there at 2. Unfortunately AAA took some time and I arrived at 2:45pm. I was informed that my car was “too low” to work on when they knew the year make and model. They not only wasted my time but also AAA’s time and they simply did it because they did it like how I was asking them where to put my vehicle so the tow truck driver could depart. This establishment is honestly atrocious and they don’t deserve to be running because they lack professionalism. I was still willing to leave my car to be worked on at a later date and they said the car was too low to be worked on even though they knew everything about my vehicle 3 hours prior. I had to bring my car that is not running back to the previous location and now am stuck for an additional 24 hours thanks to this terrible establishment. I do not recommend them at all and hope they close down because I did nothing wrong to Them, was willing to work around their schedule, and they denied me service. I called 15 places and they said they would be willing and I understand I as late but to deny me service after willing to wait until Tuesday when today is Friday, I feel like it was a slap in the face and very disrespectful. My only regret is not recording the phone call so everyone can see how bad This place is . I don’t de like this place, I hate it! Response to their comment: I could not figure out how to respond to your comment other than editing the post but if your employee thought I was being rude when I was being so polite and saying everything in my power to be disrespectful when your employee decided to essentially treat me so poorly. I came late which was due to AAA when I called them at 11AM and I called the establishment several times between the hours of 12-2:30 to notify them of what was occurring and then they decided not to pick up and told me I was late and telling me he has the phone on him at all times when I simply said I was deeply sorry for being late and I tried to call. What was your employee response? He decided to pull the phone out and point at it like I was in the wrong. He then directed me to do paperwork but I quickly asked nicely if he could direct the tow truck driver where to put the car. He told me I had to wait even though he could’ve simply pointed, but I asked again just because my AAA driver needed to go. So your employee really just didn’t like how I asked him a question a secondary time because I never once raised my voice and I never said any malicious words. This establishment must be stopped! Wish I could give them negative stars!!!! Also from 11:18am(time of initial call) -2:45pm(time of arrival) you knew the year, make and model of my vehicle, and even quoted me the price. So you mean to tell me you quote somebody a price cause you can’t do the job? Makes sense right? Also your lifters can’t fit under the car? First time I’ve heard that in my life and I’ve asked several people and they’ve never heard that as well. Basically you don’t have a jack? I’ve had this exact part fixed before and YES THE CAR WAS LIFTED! So a guy outside autozone can lift my car but this establishment can’t? What a joke!!!!!!!

Laquana McCoy

★☆☆☆☆

11 months ago

**⭐☆☆☆☆ I Feel Taken Advantage Of — Deeply Disappointed** I’m heartbroken and angry after my recent experience with J & C Auto on Bright Star Rd. in Douglasville. I brought my car in to have the front bumper replaced, and was **never told** it would cost an additional \$1,500–\$2,000 to have it painted. I was in constant contact with Juan (owner's son), and I totally feel as if he took advantage of me. When I arrived to pick my car up and saw that UGLY bumper, I was floored! And oh, he was VERY apologetic for "not telling me" the bumper came primed AFTER I'd already paid them \$1,100, but made zero effort, ZERO attempt to make it right and retain my business. He had the nerve to say out of his mouth, "Ma'am, we wanted to do our best to save you money and get your back to you as soon as possible." What??!! I am no dummy. I know what primed means. I know that many exterior car part replacements come primed, which is why I texted Juan while they still had my car to request a quote to replace my passenger-side mirror and SPECIFICALLY asked for a bottom line that includes the cost to paint it which, by the way, was a ridiculous amount! He actually tried to tell me it was that expensive because they have to 'program' it. Goodbye! What hurts even more is that I truly believe I was treated differently — and unfairly — because I came in alone as a woman. I had taken my car here once before in 2024, but that time my ex-husband was with me. The difference was night and day: the communication was clear, the pricing was fair, and I felt respected. This time, I felt dismissed and misled, like I wasn’t taken seriously or worthy of the same transparency. No one should be made to feel like they’re being taken advantage of because of their gender. I trusted this shop, and now I feel completely betrayed. Ladies, beware. Spend your hard-earned money at an auto shop that sees you, respects you, and won't prey on your ignorance or your wallet. Do better, J & C Auto.

Edward Gibson

★★★★★

2 months ago

They rebuilt my engine that the dealership said was too bad to repair and only offered to replace it at a ridiculous high price. They did a outstanding job and my wife said that it runs like a new car.