J&J Truck & Trailer Repair | Tow Truck | Towing Company

Rashad

★★★★★

2 years ago

I was moving an old trailer and you can see its so rusted that the landing gear frame literally broke as soon and i unhooked from the trailer and landed on my tractor wheels. And thankfully this company came through and helped me move this trailer. I really appreciate this company thank you dr.phill!!

C Money

★★★★★

9 months ago

Dr Phil is the man, my car got a flat tire on the highway. Called up Dr Phil, he said he would be there in 45 minutes, he made it out in 40 minutes with weather consisting of thunderstorms and flooding. Excellent excellent service and highly recommend. He was a savior for me

Gurmessa Jotie

★☆☆☆☆

3 years ago

Worst Worst Mechanic. The man cares more about the appearance of this review than actually treating his customers kindly. He installed alternator on a refrigerator carrier and charged me 984$ just on the part. Regular price is not more than 300$. I paid 2100$ for everything. There is a business which profits good amount and a one that is a rip off. Am suing him for fraud. He lied that the product was made in America when it was made in china. I have voice recording of him trying to insult me and admitting he sold me the product saying it was from America. See the picture.. Says made in china. Stay away and read the bad reviews first.

Devin Heber

★★★★★

a year ago

Professional service came ready to do the job. I recommend them to get you going. The service truck was amazingly equipped to handle any repairs needed. This wasn’t a little pickup truck with a pair of pliers and a screw driver. The mechanic has a long history of being in the trucking industry. I have been driving since 1979 and I thought I knew a lot about trucks. In casual conversation he knew more about a 1958 freighliner that I owned years ago than I did. Thank you for getting me back on the road!

Lee-Anne Gordon

★☆☆☆☆

9 months ago

We reached out to J&J while on holidays visiting family in Detroit. Our camper van started having mechanical issues and wouldn't go past 30 mph. We called him for a tow to his garage so that we could have the vehicle looked at on the Monday. He subsequently asked us for dimensions and pictures of the vehicle (which we provided accurately). After making us wait hours for him, he showed up with a very small flatbed and said he was unable to tow us. Since we were a few minutes from our cousin's home, we decided to drive it back slowly and he insisted on following us - this is when things got very strange. Once arrived, he told us we owed him 475USD, that he used to be a boxer, and that the last guy who "messed with him" got into a subsequent horrible car accident which was "karma". I tried to clarify to him that we provided him with correct measurements and information in writing and that he had what he needed to determine that his tow trucks were not sufficient. He then put his hand to my face, told me to stop speaking, and then told my husband he should never allow women to make phone calls because no one will take me seriously. This was one of the most bizarre experiences we've ever had and we both felt very threatened. We paid him to get him off our cousin's property, cancelled our credit card immediately, and disputed the charge. Come Monday we called Tuffy's and they were able to fully inspect, diagnose, order parts and repair our van in under 24 hours. J&J tried to tell us to bring the van in on Monday and that it would be a minimum 1000 for diagnostic alone. I can confirm this was not the case with Tuffy's and they will work on any vehicle. We can't rave enough about their service and pricing. I'm still unsure whether J&J even services Class B vehicles or whether we just got completely scammed. Either way, we strongly recommend using pretty much anybody else.

David W

★★★★★

a year ago

Dr. Phil is fantastic. He took the time to listen to the issue that the truck was having. He offered advice for the driver to try before him heading to the truck. He explained his charges/rates and gave me a timeline for when he could get to the truck. Once we chatted further, I decided that it was best that he head to the truck and work on the issue. He showed up within minutes of when he said he was going to. He did exactly what I was hoping he would do (or I should maybe say "could do" as the truck has an electrical issue that we've tried to rectify at several shops but with no luck). The charges were exactly what I was expecting because he told me what his charges were. Highly recommend this man and am very thankful I found him.

Sam Soofi

★☆☆☆☆

11 months ago

Yesterday my daughter's car broke down on the freeway. I called these guys to tow the car to the shop 6 miles away. The estimate for their service was $325, so I told him I'd call him back because I needed to check with my daughter if she was ok with that. He got super rude for no reason and told me don't call him back. I ended up calling Goch & Son's Towing. Great service and very affordable; they charged $123 instead of $325.

Nelson Meinke

★★★★★

a year ago

I will never use anyone else to work on my truck other than these people. Very respectful , very knowledgeable. And the pricing is really fair. I would recommend using this company over anyone else. If I could leave 100 stars I would!! Keep up the great work !

Farah Awil

★★★★★

3 years ago

Very professional and straight to the point. Fixed the problem and turned a bad situation in to a good one. Will definitely put you in a good mood and make you laugh. Will definitely use them again

Nakota Steen

★★★★★

9 months ago

MR DR PHILL THE OWNER IS A GODSEND!!!! Service was top of the line and he came to the rescue in such a timely manner. Any of your trucking or have a dead battery or any other vehicle issue this is the right place to call! Thanks again dr phill a true lifesaver ❤️

Marie da Camara

★☆☆☆☆

a year ago

This review is on behalf of my husband. Based on the experience he had with the mechanic, this shop doesn't even deserve one star. The customer service was absolutely awful. At the time, this was the closest and most reasonably priced shop in the Detroit area to fix the issue. When my husband initially called, the mechanic was friendly and seemed willing to help. He mentioned that he only accepted credit card payments via text, but my husband wasn’t comfortable texting his card information. The mechanic assured him that there was another payment method available, which my husband was fine with. The mechanic quoted a price of around $4,000 for the repairs. Once the work was completed, my husband received a text saying the job was finished and that payment was due, which was expected. However, five hours later (between 1pm and 6pm), my husband got another call from the mechanic, saying there was an additional issue with the trailer. That’s when things took a turn for the worse. When my husband asked a simple follow-up question, the mechanic started yelling at him and making rude, unprofessional comments. His behavior was completely unacceptable. It was clear he had no respect for customers, and his outburst was totally uncalled for. This mechanic clearly needs a reality check—there’s no excuse for treating people with such disrespect. If you're tired of your job and don’t want to help customers, maybe it's time to move on, instead of taking advantage of people. I’m shocked this place has so many positive reviews—clearly, the bad ones are spot on. I would strongly recommend staying away from this shop.

Erykah Lasiter

★★★★★

11 months ago

Very handy, works fast, got it fixed! Great guy, great attitude! Had everything they needed to fix the problem. All and all good experience, Definitely recommend.

Lucas Parker

★★★★★

2 years ago

We are so thankful for this company for coming to fix our trailer. True owner is hilarious and they work so fast ! He keep us informed at all times about what was going on and he kept us entertained the whole time. He has all the tools needed to fix you up ! Once again we are so thankful for him coming to fix the trailer so fast. He is Dr. Phil will fix you up anytime and anywhere. He is very knowledgeable and able to diagnose other things that may affect the situation that you called for. Thank you! We highly recommend this company.

Ammy Matharu

★★★★★

2 years ago

The mechanic provide not only fast service also nice person and do job is very well🙏🙏

Keri Blumke

★★★★★

a year ago

Phil was very professional in our emergency situation. He was able to get us back on the road and even gave us special treatment!! I would definitely use his service in the future!!!

L Jones

★☆☆☆☆

2 years ago

I wish I would have at least had a good phone conversation but I could barely understand the guy and he told me it would be one price and then said 1500 just to come look at it?? I'm within 30 miles. When I asked him to re explain the price he said thanks have a good day and then hung up! I'm so confused why he has so many good reviews

Pardaali Radzhabov

★☆☆☆☆

a year ago

He didnt even get my address and talking about i have to pay extra asked him multiple times if he could check if i provided the drivers address but he just shove me off and starting getting mad because i could not understand his accent. He asked us to send a photo of our credit card to the number which we will not do I advised him we can do company Invoice but he said no and told me my driver can just wait there being stuck which is just ridiculous