Jack's Brake & Alignment

Ashley H

★★★★★

6 months ago

To say I brought my car in so frustrated. This was the 3 shop I brought my car too. The others said there was no issue and they couldnt explain the sounds. Dropped my car off and with in 2 hours I got call identifying the issue. The repairs were way more than I originally planned but what in life isnt? They offered options in which to repair the immediate issues or alternative methods such as snap. They had my car ready by the end of the day and driving the best it has since I bought it. The guys in the front were matter of fact, but I went for repairs and not to braid each others hair. Would for sure recommend!

Karen Kerr

★★★★★

4 months ago

Brought it in after another tech motion thought the ball joints might be bad. Jacks went over it thoroughly and saw no trouble. How honest is that? Was very happy with the report . I’ll be going to Jacks for both my camper van and my car from now on.

Adam Gerischer

★★★★☆

2 months ago

Terry and the crew at JBA has been and will continue to be my choice for auto repairs. My father started taking cars to them over 20 years ago. They stand by their work and do whatever they can to get your vehicle back on the road.

Scott Gelande

★☆☆☆☆

Edited 7 months ago

I took my RV to Jacks Brake and Alignment because I had a popping noise coming from the right front side. The RV is a 2019 and had 11,500 miles at the time. I was told that it needed a complete brake job, including rotors, shocks and a king pin, part of the front suspension. The estimate was $9500.00. As you can imagine, I was shocked at the total, but really had no choice. I was neither an expert in RV brakes or suspension and had to trust the experts, even thought I thought is was way low miles for any of these repairs. I picked up the RV when the repairs were done and as soon as I pulled out of the parking lot, I heard the same noise! I immediately called them back and told them of the issue. Upon return and a ride with a technician, they again looked at the RV. They said that they could use a crow bar and immolate the sound by pushing on the sway bar and said that this was the issue. They ordered a new sway bar $875.00 and installed. After installation they called and said the noise is still there. They claim it is a rivet on the frame that is going bad and it's just not bad enough to find the issue. If this wasn't bad enough, the customer service was terrible as well. I was waiting to be helped and the service writer was still looking at his computer and was talking to me, like I was supposed to know to listen to him without making eye contact. On my last visit, I told them that I was there to pick up my RV and the same guy had the nerve to ask me my name after all these calls and discussions. Mr., $10,500, that's who! So, here I sit with the same issue, a bunch of parts replaced that didn't need to be replaced and out $10,500 Caveat emptor....Let the Buyer beware!

Semi Retired

★★★★★

5 months ago

Steering column sensor went out on two thousand seventeen ford f two fifty. Dropped off on a wednesday picked up on friday night. Great service and labor rate.

Nicole Sanders

★☆☆☆☆

6 months ago

I had an appointment for 1pm which I made a few days in advance. When I arrived, they did not have the correct filter. I had to wait 30 mins for them to run across town to get one. I rated them 1 star because of a lack of professionalism. A professional would prepare for an appointment before the appointment started. Not after.

Katherine Young

★☆☆☆☆

7 months ago

I went in because I had a service message for the 4 wheel drive. Unfortunately they claimed I had 2 bad batteries when I had purchased the Titanium batteries from Farm & Fleet and had to pay $176 diagnostic and run to Farm & Fleet because they were purchased 01/2024. Had to go to the Clinton Store as Davenport claimed to be to busy. Clinton said there is nothing wrong with my batteries. NOTHING.

Ronnie

★★★★★

4 months ago

These guys saved the day when we had a tire blow out that was almost impossible to find. They treated my family and I like guest in their home, with great hospitality. Thank you guys again!

Jon Majetic

★★★★★

a month ago

Great customer service. Gave detailed information o what was wrong. The pricing was great.

Alex Chaplain

★★★★★

a year ago

Great experience. The shop came recommended and it was a great one. Super convenient to drop-off early if needed like I did. They also didn’t try to get me to go for extra, unnecessary services. I came in for an oil change, but also told him my brakes have been squeaky and wanted him to take a look since I’d had them serviced only a couple months earlier at a different shop. Jack’s told me there was nothing wrong when they probably could’ve convinced me I needed more work done. I’ll definitely be going back!

HENRY BALLARD

★☆☆☆☆

9 months ago

I do not recommend anyone to go to this shop. These people just try to use you for your money. I took my car here to get a wheel alignment. They charge me $84 for something that they did not do but I took it to another place and they done it But this place was trying to tell me that I needed so much done to my car. That’s why they did not do my alignment But charge me for a but charge me for it and that’s why they charge me $84 for some work. They did not do. I do not recommend them to no one because they just trying to get you for your money.

Thomas Moore

★★★★★

Edited 5 months ago

As always they do not disappoint. The oil change is priced fairly and in a fair time. They check multiple areas on the engine, exhaust, drive train and bearing and breaks. I have a Class C and they give me a peace of mind on my travels. Plus they are just good people. They dud an alignment for me when we first bought the camper. It did wonders for driveabity.

Carissa Fletcher

★★★★★

11 months ago

Justin was very professional, he called to verify payment and then not even 2 hours later called and said our vehicle was done. He did an amazing job. They got our vehicle in right away. These guys did a great job

dave michaelis

★★★★★

a year ago

Jacks on eastern has consistently provided quality service in a timely manner. We feel that they are very honest and upfront with what the cost will be and trust that they have our best interest in fixing and maintaining our vehicles in a budget friendly way. They are extremely friendly and professional! I highly recommend them as they have been proving quality service to us for many years😊

Somy Jerhada

★★★★★

a year ago

This business is wonderful!!! I had an issue with my car, my dealership tried to hijack my car for more than 2 days for something simple. I called Jack's Brake & Alignment Made an appointment for Monday at 8am. They fixed it before noon the same day! Super friendly and even to my pup! They even told me I had another issue with my car but didn't try to force me or upsell me. Even gave me.an estimation of the cost for future repair. They were reasonable and FAST!!!! Definitely going back!!!!

James Hutchings

★☆☆☆☆

9 months ago

Had an oil change set up for about 5 days. Waiting on this oil change to go back over the road. Had multiple brokers get ahold of me to run loads for them that i turned down waiting for this oil change and i get a call today the day of the oil change with them saying they are not going to be able to get to it today or for the rest of the week, they said maybe the following week on Monday or Tuesday. Complete waste of my time and potential to make money while i waited on this oil change. Completely unprofessional!

Joe Chamberlain

★★★★★

a year ago

Took truck to Moore tire in kewanee they told me 550 to do the job then called me 4 hrs later to tell me same story that it was going to cost a lot more then the 550 they told me never touched it then called Jack's to get it in brought it in a day earlier then scheduled and guess what Jack's got in in the same day and was done for the same price they quoted me over the phone no problems since