Jack Smith's Transmission & Automotive Service

Lynn Kirby

★★★★★

2 years ago

Wonderful service! My car broke down downtown and when I called Jack Smith's they told me to bring it right over. I've been here twice now and the service both times was excellent. They are very knowledgeable. My car is running better than it has in a long time and I'm noticing I'm getting better gas mileage than I was previously. Highly recommend.

Matthew Marshall

★★★★★

2 years ago

Everyone is super friendly and easy to work with, they will give it to you straight, they only recommend fixes that are needed and truly look out for your bottom line. I would send my non-car savvy friends here in a heartbeat with full confidence they would not be taken advantage of. Highly recommended.

Bryan Wiedenhoeft

★★★★★

4 years ago

Tom and the crew at Jack Smith's have been phenomenal to work with. Very professional, courteous and efficient. Overall 5 star service and very reasonably priced on labor and parts. Identified my transmission issue and got me in and out the door, same day. My F150 is driving like new.

Megan Malek

★★★★★

6 years ago

If you are looking for honesty, efficiency, and experience, look no further!! I found myself in need of a new shop, and as a younger female...I worried about finding a place that would treat me fairly and respectfully. Jack Smith’s Transmission has been the most positive experience I’ve ever had with an auto shop. My car is prone to breaking down, and several times I have had to make last minute appointments for various issues. Each time, the shop is over-the-top accommodating and extremely efficient and honest with their diagnosis and repair at the lowest costs I’ve ever encountered. I once asked them to replace a part and when they discovered it had a bit more life in it...instead of replacing it or leaving it without my knowing and making the money off of it regardless, they were honest and straightforward and left it be, providing me with a thorough explanation as to why they made that decision. I am continually blown away and so grateful for the courtesy and respect they show me. If you’re in search of the best shop in Asheville...in terms of general repairs and maintenance, I can not recommend them more highly. Give them a chance and I promise you won’t be disappointed!

Jake Bounds

★★★★★

8 years ago

Everyone here was courteous and straight forward. My clutch was repaired quickly (two days) and at a fair price for the job. I felt like they were more interested in making sure my car was fixed correctly with quality parts than making a quick buck. The initial estimate they gave me was exactly what I paid when my car was repaired. I would not hesitate to recommend Jack Smith's to friends/family or to return myself.

Eli

★★★★★

Edited a year ago

I have had 2 cars and a truck serviced with this company, for 20 years. I have never had an issue with them and they are always very helpful, professional and very fair. I work in NC, but live out of state in SC now, but STILL use them to this date. I wouldn't go anywhere else but here.

S Nobody

★★★★★

4 years ago

10/10 will drive an hour plus to always bring my car to Tom and his team. Everyone was crazy polite and helpful - Tom really went above and beyond to get my car back on the road. He was very insightful and knew his stuff - he didn't take advantage of my lack of experience and did his best to walk me through anything I asked about. Truly the best mechanic experience I have ever had - I wish more shops operated with such integrity and quality.

Julia

★★★★★

6 years ago

The best experience I've had in an auto shop. Kerry was very friendly, welcoming and informative. He walked me through my questions and concerns. I could tell he genuinely cared for my car and respected me. Most of the time when I go into auto shops, people treat me like I don't know anything and are often times off-putting, but Kerry was the opposite of this! I will definitely recommend this shop to everyone I know and I recommend this place!!

Eric Bender

★★★★★

5 years ago

Fantastic experience with Jack Smith's Transmission and Automotive. My partner was traveling through Ashville on a road trip when some car troubles popped up. I searched Google for a mechanic with good reviews and Jack's had the most authentic positive experiences - for good reason! They got her in quickly and were honest in their diagnosis. She raved about how kind they were and how authentic and genuine there service was. They even put the car back up on the lift to show her what they did and what they were seeing. Highly recommend them. No upselling, very trustful and honest. Very kind and pleasant to do business with! Thanks for helping us out Jack's Transmission and Automotive!

Grace Reville

★★★★★

4 years ago

This was the first time I've taken my car in to an automotive servicer and felt like no one was trying to sell me parts/services I didn't need or take advantage of my lack of knowledge about cars. The folks at Jack Smith's were incredibly kind, professional, and quick! I'm so grateful for their patience and honest recommendations- highly recommend!

Jamie Beasley

★★★★★

7 years ago

These guys are fantastic. Kerry and Tom always take the time to explain the issues to us so that we have the information we need to make decisions. The work is always done quickly and for a fair price. We are a non-profit organization that transforms donated cars into dependable cars for working families. We couldn't do it without the support and partnership of the crew at Jack Smith's. Thank you!

Scott Stockham

★★★★★

2 years ago

Brought my mustang in thinking it was a transmission issue turns out was a clutch issue. Got me in quick for diagnostic and did not charge me. Also came in under the price they quoted me. Got me in and fixed up fast. Very nice and knowledgeable staff. Highly recommend this business.

Olivia Wallace

★★★★★

2 years ago

Tom, Valerie and the team are fantastic. They’re welcoming, knowledgeable and genuine. They had my car serviced within 24 hours and they care about their clients. I highly recommend this shop.

Mary Jane

★★★★★

2 years ago

Can’t say enough about this shop. I found them when I moved here and they have taken great care of my vehicle. They are both professional and fairly priced. You can’t put a value on one’s piece of mind. Thats exactly what they give me. I highly recommend them for all your automotive needs!

Christopher Glover

★☆☆☆☆

7 months ago

I paid $5000.00 for a rebuilt and guaranteed Chrysler transmission. Jack Smith sold the business to Mr Transmission and they will not honor the guarantee. I was told they would.

Erin Barr

★★★★★

7 years ago

I took in a truck I was thinking of buying for a pre-purchase inspection. The guys were extremely accommodating - squeezed me in right before a holiday; they were also very respectful and informative. They showed me everything they were doing, talked me through everything the car might need, and even helped me establish the value of the vehicle to make sure I got a fair deal. I actually had fun being there in the shop. I'll definitely be using them in the future for my auto needs!

Rowan Farrell

★☆☆☆☆

5 years ago

We first began taking our vehicle to Jack's Transmission last year due to a very long time friend referring us there. It's one of the few places I've trusted. Especially in the trying plague situation we are all living in, we really need to know who to trust. Unfortunately today we had a deeply disappointing experience. I needed to have the dead battery in my daughter, an NC college students, '06 Camry replaced. With perfect faith & confidence we headed straight for Jacks. I didn't even ask what it would cost but assumed they would call with an estimate. That was clearly my second mistake. Well it turns out, $272. was the total for a battery and wiper blades. After I paid the bill & reflected a little more, I checked in with a couple of other friends who agreed it was absolutely too high. They encouraged me to call back and ask why. So I did call back and requested Kerry walk me through the billing. The battery alone was $168. labor was only 3O min. @$48 (titally reasonable). I asked if they usually call the customer with an estimate before proceeding with work. He kind of chuckled and said, "only if that's what we're asked to do". So, it's well known we are in the middle of CV19 and many families are out of work. It would have been professional, appropriate, let's say even considerate, to call and confirm that I was indeed willing & prepared to purchase the $168 battery rather than a more economical one. Before we brought the Camry in Kerry also made it clear their shop had been suffering under the conditions of CV19 in lack of patronage. Unfortunately I'm certain all these ingredients allowed for a glaring breach of integrity resulting in predatory pricing. Ive learned my lesson & will no longer recommend or seek Jack's Transmission for any of our three vehicles services again.