Smokey Mountain Auto Services

Carolina Connect

★★★★★

6 months ago

I recently had my car inspection done at Smokey Mountain Auto Services and I was very pleased with the experience. The whole process was quick and professional, and everything was handled with care. The staff is friendly, the prices are fair, and there were no hidden surprises. You can tell they truly value their customers and focus on quality service. From now on, this is definitely my go-to place not only for inspections but for any work my car may need.

Tiffany Villella

★★★★★

11 months ago

Hands down, the BEST automotive shop I've ever encountered. Roland was so kind & beyond helpful from start to finish. The lady who checked me out was sweet as well. I highly recommend them for any of your automotive needs. Thank you all so much!

Alix Tucci

★★★★★

a year ago

This team was AMAZING and super helpful. We had urgent car troubles while in Asheville on vacation and they helped us late in the day on a Friday. Their prices were very fair, especially for the urgency of our issues.

EvenSteven

★★★★★

11 months ago

They had some of the nicest and attentive staff I've ever seen at an auto shop. I had to drive all the way from Sylva to get my car inspected. Even with the terrible weather going on, they were able to get me in and out in the nick of time.

BILL HANKINS

★★★★★

a year ago

I was traveling and 5 hours away from home, on a Friday, with a check engine light. Yikes! I’m sure they already had a full schedule, but these folks squeezed me in and treated me like family. Like they would hope to be treated if they had car trouble away from home. Roland and the rest of the team were great, quickly diagnosed the problem, got the parts and fixed it. I was in and out and on my way in short order. I highly recommend them.

J

★★★★★

a year ago

Smokey Mtn. auto gave me a great deal to help me get on my feet after the hurricane and then a fire. Roland in particular look out for me when everywhere else tried to take advantage, he really did right by me. So glad I found them, at a time when things were real bad, they came through, just like how it should be. I'll forever be grateful to Roland and Smokey Mtn. Auto.

barbara michel

★★★★★

2 years ago

My car overheated on the highway so I pulled into the closest mechanic on google. The receptionist said they were booked until September, so I asked if they knew anyone nearby who might be able to look at it because I was stranded and needed to get home to St. Louis. She said “Oh honey, I’ll see what we can do” and then went in back to talk to Roland. They diagnosed me, bought me a new part, and installed it within only a few hours. Very clear communication and fair pricing. The experience could not have gone any better (I mean obviously it would have been better not happening at all but you know what I mean). I don’t want to send any more business to this place because they’re clearly backed up as is, but I want to thank them for their kindness and courtesy.

J B

★★★★★

a year ago

You won’t find a more honest auto repair shop. Roland is a great person that would give anyone the shirt off his back. All the technicians are very knowledgeable and take pride in their work.

Grant Hagstrom

★★★★★

3 years ago

The people here are honest and welcoming. Roland and James are awesome. My partner and I needed help with our car while on a road trip from Minnesota. These guys resolved the issue, treated us very well, and charged us very fairly. Also, the front desk/waiting area has a comfortable vibe. Maybe it was all the hours spent driving, but I swear that part of me wanted to *be* at this auto shop, like some people might want to be at the Cheers bar. Roland chatted with us and offered us coffee and donuts. In the short time we were there, I noticed locals would wander in to chat or help themselves to donuts while they completed some car-related errand at a calm, cheerful pace. One local pointed out some of the art on the wall -- intricate bead-murals featuring cars in pastoral settings -- saying that his wife made them as a labor of love.

Tricia Boyme

★★★★★

2 years ago

I think the reviews speak for themselves but I want to add what a lifesaver Roland and his team were for us. We hit road debrie on the highway at 5am it was 2 batteries that exploded acid all over the bottom of the car and ripped up the shroud. We weren't sure what to do towing was going to be $750 and we wouldn't be able to attend the important funeral we were headed to. We called around when the shops opened and everyone was busy. Roland's team was also very busy but they made time to check things out. They made some on the spot repairs that would allow us to safely complete our trip and make it to the funeral. They Kind hearted good people

Hannah Broecker

★★★★★

3 years ago

My dad started getting his cars fixed at Smokey Mountain Auto when I was a kid, and I've been going since I've had cars. So 22 years and counting. Roland is very thorough and honest. I have been to other mechanics when living in other states and I ended up coming back to Asheville anytime I needed service. It does take a few weeks to get in but the wait is worth getting quality work done and not being over charged. Highly recommend!

Victoria Castlen

★★★★★

11 months ago

Went to Smokey Mountain Auto Services this morning for our yearly car inspection- the folks there were super nice and quick &they have the tap to pay thing which helped me out a lot.

Gail Brookshire

★★★★★

4 years ago

Roland has always been a blessing. He's fair on pricing, and will be honest telling you what you do or do not need. He's very thorough with his work, making sure you are safe while out on the highway. Amanda makes it such a pleasure to call, to visit while waiting in lobby, and to pay the bill.

lucas silver

★★★★★

5 years ago

Roland and the guys at the shop are the best!!! They just did an AC repair for me today and even though they are booked until the 11th of June because of their stellar reputation....he still got me in same day and gave me a super great deal on the repair and labor! I recommend this repair shop to anyone and everyone who wants a mechanic that's gonna do a 5 star job and do so in a more than timely manner! His office staff are very professional and effective as well! Amanda is right there running the show and does one heck of a great job!!!!

K Graham

★★★★★

6 years ago

I have to say thank you to Roland and his crew for wonderful service. I took my car in for a couple concerns. They got a diagnosis done in half a day, despite having a backlog of repair work to do, took the time to show me what was wrong with my car, and gave me a referral to an alignment center I could trust to not overcharge me (Smokey Mtn Auto Services isn't able to do alignments). Best of all, despite the time they spent actually checking bolts and connections to make sure everything was safe to drive, they didn't charge me a dime. I really appreciate that they stuck to the appointment time frame they gave me, the friendly and helpful staff, and the money they saved me when clearly they could have taken advantage of me. You can be sure I will be going back there for any issue I have in the future. Thank you!

Nancy Tabel

★★★★★

Edited a year ago

Smoky Mtn Auto is by far the best local place to get your vehicle serviced or repaired. Roland is an expert mechanic who does excellent work for a reasonable price. He is honest as the day is long...

Tanya Raines

★★★★★

3 years ago

I have had three personal vehicles worked on at Smoky Mountain Automotive and have always been given a great service both personally and professionally. They are by far the most honest mechanics in or around Asheville. I highly recommend this place to anyone needing work done on a vehicle. He is busy, so there may be a wait to get your car in, but it is definitely worth it.