Asheville Ford Service

Jaclyn Robinson

★★★★★

10 months ago

I always have a good experience with the quick lane part of the shop. I however, have experienced less than satisfactory service from the auto butler service. Every time I go home dissatisfied with the lack of cleanliness of my car and always find myself completing the job that wasn’t done. I purchased this service because time is precious only to lose my time anyway. I have seen an effort, however, by the folks on follow up to make things right which I can appreciate it. As a customer, other than the job being right to begin with, this is all you can ask for

Gabriel Brown

★★★★★

7 months ago

Friendly service. Persistently communicated back and forth until we all were on the same page. They were helpful and honest with the process for my 60,000 miles service for my 2021 Ford Bronco. The price for service was a little more than your typical repair shop however I feel that I can rely on Ford to care for my Bronco the best. Great job from the entire team. Thank you!

Caleb Wolcott

★★★★★

2 months ago

Friendly staff. Very thorough with their inspection. There was a difference in price between what I quoted over the phone and what the actual price was for an oil change, but when I brought it to their attention, they were quick to fix it. One of the better experiences that I’ve had at a dealership.

Darren Fieler

★★★★★

3 months ago

Rich the service writer manager has been extremely helpful the past 2 times I been in service with my truck. Being very accommodating, helpful, and verbal keeping me updated with the progress. Was even able to get me a loaner both times even though vehicles to loan are not plentiful. Every vehicle will have an an issue both new and old and it makes you feel better knowing someone is being truly helpful along the way with the progress. This is why I have bought my past 2 new trucks with them and my future cars/trucks as well.

Cameron Pressley

★★★★★

2 weeks ago

The experience was all around great. Front desk was very nice and helpful and the service itself was done quickly and detailed. Would highly recommend.

david cunningham

★★★☆☆

a month ago

Everything was great except the tech wrote down he changed the sticker on my wind shield to remind me when the next oil change is due. He did not change the sticker. Old one is still there. What is document storage fee? do you charge now for the paper to print my bill??

Beth Austin

★★★★★

Edited 3 weeks ago

Lucas, in the service department was excellent. He was knowledgeable about my areas of concern, writing down each one. Once my car was looked over he came back to tell me what needed to be done, and when… breaking it down to fix things that needed immediate attention for a trip I had scheduled, and then which things could wait until I was back home. I am able to leave on my trip knowing that my car is “ready to roll” with me inside! Thanks Lucas! Obviously Bob Slebonick was wonderful in helping to set up my visit and to make sure his dealership is top notch in the eyes of his customers! So… I came back for follow up visit for my CV axel. Lucas was aware of the issue from my previous visit. The issue was addressed with a one day repair. Bob Slebonick arranged for a loaner car for the day and called me when repairs were completed. My car is driving like it’s new! Also, whatever they used to wash my car makes it look like new too! I highly recommend Asheville Ford for excellent service in the areas of repair knowledge and following through with expertise for the actual repair work. Repair price was more than fair. Also, customer service is most excellent!

Mary Kay Carroll

★★★★☆

a month ago

Went in for an oil change and they ran my truck through their car wash when I told them I didn't want them to. Not the worst thing ever, but I told them no and they did it anyway so that's pretty irritating. I had to drive a mud road immediately after leaving so the truck needs another wash. It didn't help me out, just took a few more minutes of my day than was necessary. I'll probably be back and hopefully they will respect my wishes. Might seem weird to complain about a free car wash, but when you don't know why someone says no, it's best to just respect it.

Joe Bush

★★★★☆

2 months ago

Our transmission needed to be rebuilt and Asheville Ford was able to get the job done. The communications between them and I were great. It took way longer for the job to be completed (5 months) and without a lender vehicle it was difficult for us. So far car seems to be driving as we’d like.

David Cook

★★★★★

2 months ago

I would like to share a big Thanks to Sean at the service department for his knowledge and proficiency in getting my vehicle cleared and going. Ford has a great employee in Sean and he deserves z good pat on the back for job well done! He reflects credit on himself and FORD motor company! Thank you!

Aloysious Robinson

★★★★★

2 months ago

Had an headlight out on my f-350 work truck and needed it to get it replaced. I was passing through the area and have stopped at the express before. They got me in without an appointment and got me taken care of with in an hour. Thank you so much for the quick service.

Linda High

★★★★☆

2 months ago

Sean was great and kept me informed with everything going on with my car. It took longer than expected and was offered a loaner but didnt need it at the time. Would definitely go back to Asheville Ford.

Jessica Hendrix

★★★★★

2 months ago

This experience was much better than in the past. It was a busy day and they went out of their way to ensure they could take me back to work even though the shuttle was very busy. The car was done quickly and they picked me up promptly as well.

Veronica Francia

★★★★★

3 months ago

I almost always have a good experience with Quick Lane. This visit was good, no long wait, I forgot my coupons but still got a discount. All my questions were answered and all the check they did during the oil change was explained. I'm very happy.

Morris Ramsey

★★★★☆

4 months ago

Work was done in a timely manner. But went in for usual oil and filter change. Less work was performed than the last time,and was charged more. Also I was told that all my fluids were good and topped off back in April on my last service, but I ran out of windshield washer fluid in August, and put a gallon in reservoir and it didn't fill it full. It makes wonder if some things are not getting done. You can look my service in April 5 2025 and compare it to November 15 2025. You can see what was done. Like I said I paid more in November and got less done than in April. I paid more in November and got less. Everything needs to be more consistent.

Michael Keenan

★★★★☆

3 weeks ago

Michael was great! My only disappointment was that the rear camera was not replaced despite the recall. I explained that intermittently the camera would not function properly.

Greg Gillmore

★★★★★

2 months ago

The Team at the Asheville location took care of all of our needs. We need some more work that’s going to be scheduled coming from Az with a higher mileage vehicle that I love, I have no problem bringing my vehicle back to this location. Lobby is clean, with complimentary drinks/coffee. Interestingly they have have a failed parts display case, it’s very interesting to see how people have neglected their vehicles.