About Business
Jacobsen's Automotive Service is a leading Car Repair specialist serving the Gretna, LA, New Orleans area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 4.5/5 rating from 62 verified reviews, their reputation precedes them. As a locally-owned business in Gretna, LA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Gretna, LA.
Google Reviews
Karen Fiscus
★★★★★
3 years ago
My boyfriend needed a Brake Tag. We were in and out in fifteen minutes. They are fast, efficient and courteous!
claudette green
★★★★★
5 years ago
It was great. Always professional. Take the time to explain everything to you. If you ever need a mechanic thus is the place to go
Michelle James
★★★★
☆
8 years ago
I have to write one more... My mother was in the process of buying a car. This is a taxing and stressful time (especially for women). When she found the car she thought she wanted she took it to Jacobsen who warned her not to buy the car, and she didn't. One day she saw the car salesman, and he told her, "Oh, Ms. James. I'm so glad you didn't buy that car..."
Diego Castellanos
★★★★★
2 years ago
Great service & cordial treatment. To the point. Informative about the issue and timely. Confident they treat customers safely.
Ryan Reed
★★★★★
a year ago
I'm a mechanic by trade and this is the only shop I trust my cars to. Friendly staff, honest about the repairs needed, and reasonably priced labor. Thank you guys
Verna Belton
★★★★★
2 years ago
Friendly staff, make you feel like family. Tiger is very helpful when circumstances seem lost on repaires.Keep up the good work.
Paul Griffith (KE5WMA)
★★★★★
14 years ago
I've been a customer over 20 years. They are happy to show me what they repaired, explain price quotes, and answered questions about using re-manufactured and new parts. No TV in the reception area but I have coffee in the morning.
M
★
☆☆☆☆
Edited 4 years ago
New management is ruining this business. Parts are marked up 2x the original price, I checked. This use to be an honest place to bring your vehicle, with no upcharges, not anymore. It's a shame that this family owned business has started to do what all of the other shops do, greedy overpricing.
Curt Jones
★
☆☆☆☆
7 years ago
I visited this place today for a 2 year break tag. Upon entering I was not greeted by either of the two workers. I stood there waiting for about 2 minutes as they talked amongst each other about something costing $300 per person. I was becoming slightly agitated but still stood there waiting patiently. By this point a lady worker walked in. Just as I reached my breaking point a white male walked into the shop; in which he was immediately greeted and asked how could he be helped. The lady worker stopped the man from continuing and pointed to me. I informed him that I would have been very upset if he would have skipped me. The man never apologized for having me wait so long before acknowledging me. I did not purchase a break tag from here because I refuse to give money where I've been mistreated.
John Atteberry
★★★★★
5 years ago
Found the engine problem and fixed it in one day, even though there were a bunch of vehicles there for repairs. When we picked up our Ford Escape after we got off work at 5 PM, there was only 1 car in the lot left to be picked up by the owner. These guys don't mess around. They are true professionals.
Edward Wyatt (NOLA driver)
★★★★
☆
a year ago
My go to for anything automotive unless covered by factory warranty. Great people and have always stayed in touch about repairs being done. They can get a bit busy so expecting an immediate repair may be unrealistic.
Tye
★★★★★
2 years ago
These guys are thorough, so rest assured that your inspection will be on point! Fast service and kind and knowledgeable staff. This is my second time around and both times were great experiences.
Alyssa Cedotal
★★★★★
7 months ago
Great family business. Honest, reliable and all around good people who work here.
Jennifer Martinez
★★★★★
10 months ago
I had some "tire" work done. The guys were great!!!! They went above and beyond to help me out in a timely manner. Highly recommended!!!
C G
★★★★★
4 months ago
Top-notch service all around. Got my brake tag in a few minutes and was on my way.
Angela Fisher
★★★★★
a year ago
I always come to Jacobsen’s for all my auto needs. They’ve been around a very long time. They have the Knowledge and skills! I’m rest assured they gonna do the work 100% satisfactory. From front end alignments, tire rotations, transmission flush, new tires, brakes, you name it, they’ll get it right. They’ll tell you exactly what u need. True honest company. I appreciate this whole crew very much!
Dave Wright (LifeIsGood4Dave)
★★★★★
a year ago
We were on the road to New Orleans and the check engine light came on. The car was running fine and all its gauges were normal. Better safe than sorry. I called Jacobsen’s and said I’d be there in the morning. I popped in 5 minutes before they opened at 8am the next day and Eddie was happy to help. The garage was full of cars so they clearly have many customers! John explained the business has been in his family for three generations! They were friendly, professional and helpful even though I was clearly from out of town. What did they charge me for the diagnostic? Zero! Life is good with professional helpful service from a third generation local shop.
Madeleine Viramontes
★★★★★
7 months ago
We came in having car troubles and they went out of there way to help me and explain that the troubles might just be the faulty sensors. He even drove my car around the block to make sure! They are amazing 🤩
Edw Geiss
★
☆☆☆☆
Edited 2 years ago
Jacobsen's replaced an intake manifold gasket. Look at the pics& see what happened. When replacing the manifold the harness wire to the O2 sensor was crimped. This triggered the check engine light. Coolant flowing through the manifold leaked through the crimped gasket into the top of the engine. There was white emulsion under my oil cap. Their repair was never fixed.
Jill Viramontes
★★★★★
7 months ago
I am a deer in headlights when it comes to automotive stuff. I went in to get assistance with my daughter’s car and they could not have been nicer. Very professional, honest, and most of all did not try to sell me on things I did not need. I would bring any in all business to Jacobson!
