JAM Best-One Tire & Auto Care - Downtown

James Baker

★☆☆☆☆

3 months ago

A hour of my life wasted. I stopped in the shop in the middle of December to have a tire repaired. They couldn't do it that day. Which seemed reasonable. The first appointment offered was Christmas eve morning. Whick was a week and a half out. Wow, they must be really good, so I took the appointment. Fast forward to the 24th. I arrive early for my appointment. They take my keys. And I sit for an hour in their waiting room. Finally they all me and say the tire is not repairable, so ok, then they try selling me 4 new tires as they have nothing to compair to the tires on my car. Really? It not like I have anything special on it, they wanted to sell some of their tires. This place is horrible specializing in up selling. I drove back to where I originally bought the tires and they patched the unpatchable tire. Be ware of these guys.

Devona Hunter

★★★★★

a month ago

It’s always a pleasure doing business with Jam they go above and beyond to make sure the Customer is satisfied. Everytime I took my Vehicle in before I left there the Manager and Chris made sure everything was working properly. All those guys at Jam on Monroe st Downtown Toledo are Awesome top notch workers hands down to that location. Those Guys are a true example of; Team work make the Dream work!!!!!

Shayna Krasula

★★★★★

2 months ago

If I could give JAM 100 stars I would. I have been going to this specific location since it was Tireman. I was nervous during the changeover, especially as I knew nothing about this company. I have NEVER experienced such trustworthy and ethical service from a repair shop. I am a single woman and ladies we all know how that can be. But Chris and Miles are EXCEPTIONAL HUMAN BEINGS! I trust them through and through and they make sure a problem is solved correctly and in the most cost effective manner. Idk what I did to be so blessed to cross paths with these wonderful gentlemen! I marked all the services I have received from this company over the last year and a half. My car is a 2017 and thanks to JAM on Monroe it's still running as smooth as the day I bought it ❤️❤️You have a guaranteed customer for life ❤️🚘💨 Ps. Do NOT go to Midas on Glendale for anything EVER.

Trevon Bryant Bey

★★★★★

4 months ago

Chris Chavez (CC) was awesome. He stayed in touch with me for everything regarding my car. He is customer friendly and he makes you feel at ease. I appreciate everything that was done. I recommend this company.

Cj Mack

★★★★★

4 months ago

Both experience with them was above and beyond first time I got some tires. No one else could find any tires that were smooth to drive on but Mean looking so they were the only tire place to find some highway tires that had the off-road look. Then just yesterday I came to them with a van that was mizz handled by a previous mechanic and they got me together and back on a road smoothly at a reasonable price. These are my go to in Toledo from now on.

walter simpson

★★★★★

6 months ago

Came in for a simple tire fix came out with 4 brand new tires and gave me a great price on them!! I didnt have to wait too long and the customer service so top notch they even gave me a ride home to grab cash!! No complaints and I'll definitely be back for other repairs!!

Shelly Clark

★★★★★

2 weeks ago

Chris provided "top of the line" customer service! Chris and Miles (Monroe St location) make a great team.

Calven Mulligan

★★★★★

3 months ago

I have been going to the Downtown location for the last 8 months, after a recommendation from a family member. Chris and Miles are two great guys ! I would recommend anyone who’s looking for a great Auto shop for great service to go there and they’ll definitely make sure you’re taking good care of .

Jon Anthony

★★★★★

6 months ago

I walked into the shop looking for four new tires. I worked with a guy named Miles who was incredibly helpful. Very professional and friendly and willing to work with me on the price. They did not have the brand I requested and he suggested michelin's. I could not be more pleased

Terry Spitnale

★★☆☆☆

6 months ago

I blew out a tire and was stranded in their parking lot. Of course, the hole was “too close to the side wall to plug.” The only option was a $460 replacement of my “rare” tire. There were no options for brands of tires or various price points, etc. I opted for the $460 tire because I was stranded there. Before asking where the wheel lock key was, they looked in the spare tire compartment, in turn, throwing stuff I had in the back, over. Then, after they asked about the wheel lock key, they didn’t even put the spare tire back together completely, just enough to close the cover on the spare. They were nice but I felt I didn’t have a lot of options. I could’ve put the spare on but I had just got off my 3rd shift job, I was tired and just wanted to get home.

Books Cienfuegos

★★★★★

5 months ago

Great service. Stopped by there for an oil change with appointment. Great price, speedy service, no issues trying to push additional work. Really good service station. I will return!

Michael

★★★★★

7 months ago

I think their services was fantastic very professional very courteous and I would definitely use them again and refer all my friends and family to you guys' business I'm very pleased and thank you very much

Scott Hamaker

★★★★★

9 months ago

This past week, my wife had a radiator hose rupture while on the interstate highway, which quickly caused overheating of the engine of our minivan... We were fortunate that she could secure a tow to the downtown location where we have received excellent service in the past for both of our aging vehicles. The service technician carefully examined and discovered the source of our leak and replaced the appropriate hose, providing detailed notations and recommendations along with images to support the assessment. He then ran a thorough diagnostic test after the repair and refilling of the cooling system, to make sure the head gasket had not been damaged, changed the oil which was due, and performed a tire rotation for a very reasonable price. We both highly recommend this JAM Best-One location for courteous, reliable automotive services. We'll be back again. Kudos to all. Well done!!

Jordan Potter

★★★★★

7 months ago

Had engine issues while traveling - Worked with Chris, who was AWESOME. Not only were the team at JAM easy to work with, they got me back on the road, kept me informed throughout all the work, and were incredibly professional and efficient. Shame they aren't with me locally, because I would go there with any auto needs in the future.

Shy

★★★★★

3 months ago

Great excellent service, very quick, don't leave your car lingering around like the other shops, they keep you updated on everything that is wrong with your vehicle, prices are fair, they take time to explain the problems if you don't understand, very good caring people work there, going back again, and would recommend this particular JAM Best One, as my favorite

Brook Jones

★★★★★

8 months ago

First time using JAM Best-One and I will most certainly be returning for future auto needs. Not only is their pricing extremely fair but they got my car finished within just a few hours of them opening back up on Monday. Very quick very thorough service, they took before and after pictures and the full inspection review to my phone. Thank you for the amazing service and quick fix, Miles!!!

Diana K Fox-Gallaher

★★★★★

a year ago

I had an outstanding experience with Jam Best One Tire and Auto Care, and I couldn’t be more pleased with the work done on my minivan. From the moment I walked in, I felt confident that I was in good hands. They performed a thorough inspection of my vehicle, diagnosed every issue that needed attention, and made sure each one was fully addressed. The team was honest, trustworthy, and communicated with me every step of the way. My minivan is now driving better than it ever has! The customer service was exceptional—everyone was so friendly, approachable, and easy to talk to. They made sure to explain everything in terms I could easily understand, which I really appreciated. It’s rare to find a business that combines professionalism with such a personal touch, and I’m happy to say I’ve found my go-to auto care provider. I’ll definitely continue to give them my business from now on!!!