JayBees Auto Service

Alan

★★★★★

4 years ago

What an awesome experience!! I can't believe I said that about auto repair. But this group made it possible and enjoyable. They are very friendly from the get go as expected from a business. But they went above and beyond by keeping me informed and staying late to finish my truck. They are honest and hard working and by the end of the day I had my '98 Toyota running great again. They even added a quart of oil and filled the washer fluid. I am very grateful to do business with a place like this. Especially during the current times. They are models of friendliness business etiquette and integrity. Thank you

Lauren Harrison

★★★★★

10 years ago

Jay Bee’s is the only place I will ever take my car, they are the absolute best! Specifically, in July I had a check engine light on that would not allow me to pass emissions, and after I could not troubleshoot the problem myself I took it to their shop. The staff are so friendly and considerate, and really listened to and noted the work that I had already done to my car. They were diligent in locating the problem and I had my car back in 2 days, then passed emissions beautifully. The best part about their service is I received an extremely detailed summary of all testing and troubleshooting they had done throughout the process (literally, almost an entire page of notes!)—as someone who works on my own car when I can, this is a substantial courtesy as I can use it for reference when future issues arise with my vehicle. When all was fixed, the cost was substantially lower than the original cost projection—I immensely appreciate that they did not take advantage by adding unnecessary parts or labor to the final cost (and I have to say, this is the first time in my life a mechanic has called me to tell me that the cost was actually going to be much lower than potentially expected!). After years of bouncing back and forth between untrustworthy mechanics, I am elated to have found Jay Bee’s. They have worked on my car three times now, and every time has been an absolutely positive experience. I cannot give them enough praise for their work, and even beyond that for their stellar customer service skills. I would recommend Jay Bee’s to anyone, and do so every chance I get.

S B

★★★★★

5 years ago

I have been ripped-off so many times by mechanics. JayBees actually fixed my car for FREE because the part was under warranty, which I had no idea and expected to pay a lot. This is the most honest place ever!!! This shop has the most integrity and will simply not screw you over. Never have I had such a GREAT experience!!! Thank- you soooo much Jacqui, Shelly, Doug and all of your staff. YOU GUYS ROCK!!!

Noel

★★★★★

3 years ago

Best experience I;ve ever had at any auto service. From the moment I called, I knew I was in the right hands. Shelly was so kind and thorough in all her explanations and consistently kept me as informed as I could be about my vehicle. I had some issues in my vehicle regarding a strange smell coming from the AC and after a very thorough examination of everything, I had that fixed along with all other maintenance needs. It turned out to be an oil leak, and now the car feels brand new with no leakage. It is running smooth as ever. And to top all of that off- they have a cat in the office! Couldn't ask for a better experience. Thanks JayBees!

Rene' Luedeman

★★★★★

2 years ago

JayBees has been repairing our old cars for years and years. They fixed the A/C on our 2002 van after the dealer tried 2 times and was not successful but JayBees figured out the problem and made it work. They recently fixed our 1994 Explorer and did a complete engine change on my husband's 2006 Mustang last month. They always do a fantastic job, are excellent at communication, have fair pricing, go above and beyond to find parts especially for older cars, and are kind and helpful. Thanks JayBees! Appreciate you!

Eva Webb

★★★★★

a year ago

I like this place. No upselling, honest about repairs needed and how urgent or not urgent they are, very competitive pricing. Techs seem to know their stuff! I will be bringing my car here from now on as will the rest of my family members.

Barry Shapiro

★★★★★

2 years ago

At 74, and having close to 50 motor vehicles in my life, I have never experienced an auto repair shop even close to JayBees. I was driving our Ford F150 home from Port Townsend, WA, where I learned that we had a major repair needed to the engine. Luckily I came across JayBees website and was compelled to call. Lucky me, Shelly Maynard answers the phone and a real conversation takes place. Why is this point important? I’ll ask you the reader of this review, when is the last time you called any service business and experienced a person who was authentic and cared about why you were calling? I set an appointment a few days after I would return home to Tucson and explained that I had an extended warranty service I’d not used before. Shelly assured me that they work with the various companies often and that she would take the lead. JayBees Auto Service is owned and operated by women, and has been for several decades. It’s my opinion, that this is why it’s run and operated with such dignity. Every step of the way I was communicated with and advised about making decisions as the mechanic discovered a few additional issues. After less than a week, our truck was ready to be brought home. I had not met anyone in person yet, because we dropped it off the night before our appointment. We had the pleasure of meeting the owner, Jacqui Harry, and Shelly at the same time. This entire experience was so uniquely enjoyable that it still is resonating with me, even two weeks afterwards. Thank you JayBees! Barry

Na-il Emmert

★★★★★

4 years ago

I would absolutely recommend Jaybees to any one looking to come into contact with friendly, helpful and informative car maintenance and repair professionals. The service was prompt and the wait times were minimal. Pricing is fair, and the quality of the work done is, in my opinion, top tier. I will be making most of my appointments with this crew moving forward, and highly appreciate their services. Not only are all of the workers here professional, they all genuinely care about providing each customer with a detailed breakdown of what each vehicular issue is, and do their absolute best to get if fixed properly. I am more than satisfied with their quality of service.

Michael Konrad

★★★★★

6 months ago

Love the service here. They explain everything clearly and give you options on what could be fixed without trying to sell you on things.

Denise Cullen

★★★★★

4 months ago

They are amazing! Can't thank them enough for their help and service!

L Cross

★★★★★

Edited 9 months ago

Just took my Crysler 200 to get a diagnostic. Was told it would be anywhere from 0 to 150.00$ they checked my car out and found it was nothing serious just moter mount rubbing or something like that. Showed me and are getting an estimate ready for me so that I know what I'm looking at price wise when I get it fixed. They did not charge me for the diagnostic. This is definitely my new spot for my car repairs. Okay so here is an update from my last review. Yes they looked at my car and said the motor mounts were bad. Then I called to get a price for them to replace my mounts and they told me 2600$ I was flabbergasted. So I asked if I could buy the parts myself and pay them for labor Jackie told me they do not do that. So I asked which mounts could be replaced for now that would basically fix most of my issue and they told me about two of them and said it would be 1100$ to do those. I laughed and went to Orielly's got the part for 116.00$ and My co worker put it on for 200.00 so I got the two they were going to charge me 1100 for done 316.00 pars and labor and my car is running awesome now. Can't believe such nice people I THOUGHT! Would try to rip me off like that as if I didn't know any better.

Jim Gibson

★★★★★

a month ago

Thank you for looking at my truck and pointing me in the right direction. You are great!

Wired Fuzzy

★★★★★

6 years ago

THE BEST AUTO REPAIR FACILITY IN TUCSON! PERIOD! This is the place to get any car, truck, or other automobile serviced or repaired. It's also a woman owned and operated business. Jacqui Harry is the owner, and this service facility has been in business for decades. (Yes, I said DECADES!) It has been voted best auto repair facility in Tucson by the Tucson Weekly. I personally worked there 15 years ago or so, and I can tell you quite honestly, that in my entire career in the vehicle repair industry (I'm 62), I have NEVER seen another business of any kind that is more honest and reliable, NONE! This is not a biased review, it's simply a fact. The owner actually pays her technicians to take multiple auto service seminars annually, as well as paying for the class's themselves. This means her technicians not only have well over a century of combined experience in all aspects of auto repair, but are current and up to date on all the latest and best technology's and methods. I have never seen anyone more honest with their customers. If you have a tight budget, they'll tell you what MUST be done, and give you estimates on anything else you should be concerned about, with absolutely no pressure to pay more than you can afford. They will make sure you completely understand the problem, as well as what they are going to do in order to repair the problem, even if you have absolutely NO mechanical expertise whatsoever. They do not expect you to self diagnose the problem before you bring it to them. In other words, it's okay to come in and say "it's making a weird squeaking noise from somewhere underneath when I drive, and something is leaving a stain on my garage floor under the left front corner, and my dash lights don't work". They are the friendliest people you would ever want to meet, and they not only have a nice cool waiting room, but they will shuttle you somewhere else if you want to drop your car off for service, and be dropped off, and picked up somewhere else when it's done! NOTE: While you are there, you might want to pay a visit to Henry's Hair Studio located inside the Jay Bees waiting room. They are equally as skilled, virtuous and friendly in their business!

Amber Anderson

★★★★★

2 months ago

Always super friendly and great at explaining. Willing to work hard to get you rolling again within what you can afford. Love the people here

Alec

★★★★★

6 months ago

A hidden gem of Tucson. Once you go here, you’ll never want to go anywhere else. JayBees took excellent care of our Toyota Land Cruiser with an attention to detail that left me speechless. Getting an appointment here is certainly worth the wait. Thank you Jacqui and team!

Joe Stone

★★★★★

3 weeks ago

100% agree with the reviews saying you won’t go anywhere else once you’ve had these folks work on your car. Excellent customer service, highly knowledgeable, and great pricing. Explained everything and listed out minor issues with the vehicle in great detail. Cannot recommend enough!

Deven Jordan

★★★★★

3 weeks ago

They were amazing! Explained everything to us and took us to the car to show us what was going on with our vehicle. They took the time to answer all our questions and concerns. Made me feel very comfortable with my limited knowledge of the mechanics of our car! The customer service was outstanding!