Google Reviews
Jaclyn Mary Rose
★
☆☆☆☆
5 months ago
I scheduled an appointment two weeks in advance for my Jeep Wrangler to be diagnosed due to an engine light issue. My appointment was at 7:30 AM on Friday, and I was told I would receive a call between 2–3 PM with an update. By 4 PM, I still hadn’t heard anything, so I called the service center. The representative said I would receive a call from the mechanic, Jaiden, but that call never came. When I called back at 5 PM, I was told that no one would be working on my car until Monday because the mechanic wasn’t working on Saturday. I was surprised that no one had communicated this earlier and that I never heard directly from the mechanic—only through the service desk staff. When I called Monday morning, I spoke with a representative named Christopher, who told me my vehicle still hadn’t been diagnosed but mentioned it might be a transmission issue. I simply wanted to understand the plan and the expected timeframe so I could make arrangements for work. Instead, I was told, “I can’t rush my mechanic.” I explained I wasn’t asking for them to rush, only for a basic update. When I suggested that I could pick up my vehicle if they were too busy, Christopher responded that he didn’t have time to “update me every hour,” which I never asked for. His tone and attitude were dismissive and unprofessional. My concern was simply that I had made an appointment weeks in advance and yet my car hadn’t even been looked at. My boyfriend later spoke to the manager, Zee, who apologized and asked me to speak with her when I came to pick up my vehicle. However, when I asked Christopher for her, he told me there were no female managers—which only added to the confusion and frustration. When my car was finally brought out, Zee did come out with Christopher, apologized for the situation, and that was it. This was by far the worst customer service experience I’ve ever had at a dealership. Communication was poor, professionalism was lacking, and I felt completely disregarded as a customer. I do not recommend this service center to anyone who values basic communication or accountability. If you make an appointment, don’t expect your vehicle to actually be seen or for anyone to proactively update you. The staff here needs serious retraining in customer service and communication.
Alondra Lynch
★
☆☆☆☆
3 months ago
This service center needs to fire everyone currently working here and rehire new employees that actually care about what they’re doing as well as care about their customer. I have never dealt with service to this particular car before but never in my life have I experienced a more disappointing, exhausting, and unprofessional experience. They gave me an incorrect estimate of when my vehicle would be done, which I am sure happens all the time but when I called to check-in after receiving no communication, it was a game of phone tag because the service person working on my car “stepped away from his desk or area” every time I called back. For hours I would be waiting for a call back. Truly inexcusable. After finally getting in touch with someone, at this point feeling frustrated and losing patience, they told me the car would be ready the same day (previously they had said 2 hours). I had my boyfriend call to get any kind of information and also try to move things along as we are leaving the country Saturday and need the car for multiple reasons. They told him the same thing (stepped away from desk excuse). Another few hours went by and I am nearing a late workout class I was scheduled to attend - after another phone tag situation (I am working throughout the day having to attend meetings) I am told the car will not be ready to pickup today after all and that they will call me in the morning with an estimated completion time. At this point I have now had no car all day after they refused to give me a rental car because it was going to only take 2 hours. They called me this morning, I wasn’t able to pick up and called back minutes later. Once again I was told JAMES had left his desk. Knowing how this went I asked to be put on hold until he came back. I was called a couple minutes later and he still was unsure about the timing. At this point I am losing my mind and am saying the car is needed at noon no exceptions, also driving into my frustration with everything and he just said I was “breaking up” every time I started to explain how horrible this establishment is. I hung up and immediately got a text from him saying that I was breaking up and assured me the car would be finished at noon. I am now wondering why the text feature was never used prior when communication was clearly an issue. The attitude and just aloofness from James and the team at this service center has been truly baffling and I am not one to get heated or upset about bad service. I really try to understand circumstances and realities of the situation but this was genuinely just a case of horrible horrible customer service . I am really disappointed in this whole process and the way this location has dealt with my situation. I will NOT be going back here and highly suggest you do not give these people your business. Not sure if this is a one off because I am new to the area and new to the process of taking my own car to get service like this but either way it is unacceptable! Going to try to find a more local spot in Greenwich that cares about its customers, communicates clearly, and acts in a professional manner.
Lauren Desusa
★
☆☆☆☆
5 months ago
Unfortunately, my experience with the service department at this Jeep dealership has been extremely disappointing. My vehicle had been in their care for weeks with little to no communication about its status. Every time I called to check in or ask questions, I was either given vague answers or, worse, abruptly dismissed. The most frustrating part of this experience was dealing with the customer service manager, Zee. Rather than providing support or clarity, Zee was unprofessional, dismissive, and shockingly rude. On multiple occasions, hung up the phone mid-conversation, not allowing me to fully explain the issues with my vehicle. It’s clear that customer service is not a priority under her management.If you get her on the phone ask for someone else. I expected more from a dealership that represents a brand like Jeep. I strongly suggest they revisit their customer service standards and train their staff — especially management — on how to treat customers with respect and basic courtesy.
Pranay Ranjan
★
☆☆☆☆
4 months ago
Ridiculously rude behavior. Came in for a regular service with an oil change and tire rotation. I was told it’ll take 60-90 mins. After 90 mins, I asked the guy at the counter for an eta and he was shockingly dismissive. I asked if he has an update and he just said “no”. I asked if he could go check. His response was literally “I could get up and go ask but they would tell me the same thing.” Have some basic courtesy! Unbelievable.
Daisy Melo
★
☆☆☆☆
a month ago
Probably the worst garage you could ever get service with. Horrible customer service. They are incredibly rude when you’re there and on the phone. There are usually 10 people standing around and only one person working. Very understaffed my car was making a noise and I called to schedule service and they told me they couldn’t see me for a month and a half because they only had one tech. I will never go there again
Stephen Heller
★
☆☆☆☆
2 months ago
Was trying to get the tires replaced on my truck, and was given a quote and set appointment. When I arrive price is much more expensive, and when I ask why I’m told the customer rep is new and doesn’t understand pricing yet. Very dismissive and unprofessional. I won’t be taking my truck here again.
Elly Augustine
★
☆☆☆☆
6 months ago
Terrible customer service. I didn’t have an appointment because my car broke down because of a CAR RECALL, and they always made it my fault. They always made promises to call back and always broke that promise. With the service people, you’re better off talking to a brick wall because they don’t care and they will hang up on you if they feel like it. So unprofessional.
Raz sheikh
★
☆☆☆☆
6 months ago
I brought my Jeep in for service on September 10 because it was making a lot of noise. I initially thought it was the driveshaft, but after inspection, the service advisor Chris told me it was actually the differential. He assured me the repair would be covered under my warranty. I agreed to give him the time he requested to order the part and finish the work. I also asked him to have the technicians inspect the car for any other issues while it was there, and he confirmed he would pass that along. Chris first told me the car would be ready Wednesday—it wasn’t. Then he said Thursday—it still wasn’t. On Thursday, he promised Friday at the latest, saying he would call me at 11 AM so I could pick it up at 12. Instead, he called at 3 PM Friday saying the car was ready. When I said I was on my way, he called me again 20 minutes later and suddenly told me the warranty approval didn’t go through and I’d have to pay out of pocket. This entire experience left me extremely frustrated. Why would you repair the car without first securing warranty approval? My Jeep is covered under an extended bumper-to-bumper warranty, yet I was told after the fact that I’d have to pay. This was unprofessional, misleading, and a waste of my time. I would not recommend working with Chris or this dealership’s service department.
Juana Gigante
★
☆☆☆☆
8 months ago
In June 2024, I began experiencing a severe shaking in my 2024 Jeep Wrangler 4xe when driving over bumps. Despite multiple visits, the issue remains unresolved. I was informed that a part was needed, but no follow-up occurred. In June, I attempted to schedule an oil change and address the worsening shaking. My calls went unanswered, and voicemails were not returned. On July 21, I finally received a callback, attributing the delay to staffing shortages. An appointment was set for July 24, 2025. Upon arrival, I was told the service would take at least three hours. Previously offered shuttle services were no longer available, causing significant inconvenience. The young woman was sweet. I spoke with a manager named Dan, who, while courteous, provided no actionable solution but I did see him go speak to someone and I only ended up waiting an hour verses 3 hours. I have since contacted corporate and was advised to seek service at an alternative location. Given these experiences, I am considering selling my vehicle due to safety concerns and lack of trust in the service provided.
Brendan Hoffman
★
☆☆☆☆
5 months ago
Very like the other reviews say very poor communication. They do not honor their word about calling you back and pretend like they don't know who you are when you finally get someone. I've wasted so much time asking the same question over and over and over again that it's time to shame them on Google.
Павло Кисленко
★
☆☆☆☆
9 months ago
My Jeep has been sitting at the Greenwich, CT service center for over 3 weeks, and the main issue—engine noise—still hasn’t been fixed. When I dropped the car off, I was told the problem was likely the transmission, and after a mechanical inspection, they said it needed a new transmission. That was nearly three weeks ago. After calling them myself (since they didn’t bother to update me), a different service rep told me they were only doing a recall update, and that they weren’t replacing the transmission at all. I spoke with a supervisor named Dan, and instead of taking responsibility, he gave me excuses about oil changes and other nonsense. It’s been two days now, and no one answers the phone, no updates, no progress. The way this place operates is completely unprofessional and misleading. From what I’ve experienced, the entire crew acts like a scam operation, giving customers the runaround and avoiding accountability. Jeep corporate seriously needs to investigate the Greenwich Jeep service center.
C. Rome
★
☆☆☆☆
8 months ago
You can’t get a same—day oil change here. Apparently this Jeep service center is still doing business in the stone age and doesn’t have an Express Lube Center like many Jeep dealers around the country do. Check engine light is on? Their response: “We advise all our customers to make an appointment 4 — 6 weeks in advance.” Riiighhtttt, because 4 – 6 weeks ago, I knew my Check Engine light would come on. This place is a joke!
Weilun Zhang
★
☆☆☆☆
9 months ago
1. they damaged the cap of the engine oil housing so it can't be screwed off and they charge me to get a new one. 2. I scheduled for tire rotation, and they charged me for it. I also asked them to check out the right rear tire for a scar on the side. When I get there in the afternoon, the tire is still at its old place. 3. They then bring the car back in for rotation. When the car is out, they told me they just see a nail on the very edge of the tire making it beyond repair. This is a tire on opposite side the diagonal of the scar-tire mentioned, which mean I might need to get new ones for all four tires. Before I say anything, they tell me it must be an old nail since the edge of the nail is worn from driving making it even more suspicious to me. 4. When I got home and go around my car again, one of the lug bolts of the tire is falling off and I hand twisted it in for the time being. I checked all the other ones and there are two others movable.
mikebfit
★★★
☆☆
9 months ago
This review is specifically for service. The service at Jeep City is subpar. EVERY time I bring my vehicle in for service it takes un acceptable amount of time to get the vehicle back, relative to the job being done. On a couple different occasions it took over 3 weeks to get back. This is only partially due to parts on order. Both times, the parts came in within 3-5 days, but the dealer still sat on the car for weeks on top of that. Everything from water pump replacement, to ignition coil replacement, even oil changes take longer than they should. (Once an oil change took 8 hours to perform) The advisors themselves are fine. They're friendly and seem to really try and help customers, but there's only so much they can do. Also, good luck getting a real person when calling. Half the time all you get is a voicemail for the service dept, and you're lucky if they respond in 24-36 hours. Clearly there's a combo of issues with having adequate staffing along with the scheduling system for repairs.
Emily Burkhardt
★★★★★
a year ago
Gabi is an incredible service advisor! From the moment I arrived, she made sure everything was handled smoothly and professionally. Her attention to detail and genuine care for her customers are unmatched. She walked me through each step of the process, making sure I felt informed and comfortable with all the work being done on my vehicle. Gabi goes above and beyond to make sure her customers are well taken care of. I highly recommend working with her for any service needs—she’s a true asset to the team at Jeep!
Erin McKenna
★
☆☆☆☆
7 months ago
DONT BUY A CAR here! Our 2022 Jeep Wrangler has been there since February it is now July with no sign of getting it back any time soon!! It has been there multiple times for recalls. They claim they have no one to install the engine! We haven’t seen our car in 6 months!! Also, they made us get a rental car because they had no loaners at first and owe us thousands of dollars on top of having no ETA or sign of getting our car back! AVOID this place at all costs horrific!!! See below how many times our jeep was in the shop: RO # 213439 February 04 2025 - still there RO # 211742 November 19 2024 - November 19 2024 RO # 206086 April 23 2024 - May 03 2024 RO # 205373 March 26 2024 - March 26 2024 RO # 203151 December 18 2023 - December 27 2023 RO # 202868 December 07 2023 - December 12 2023 RO # 127785 January 10 2023 - January 10 2023 RO # 126577 November 16 2022 - November 16 2022 RO # 123359 July 14 2022 - July 14 2022
Aa Pp
★
☆☆☆☆
Edited a month ago
I'm absolutely outraged, they're trying to put used and junk parts on my Jeep Wrangel. Terrible!!!!
Christine T
★★★★★
6 months ago
Twice that I've been here to get my wrangler serviced, it was Gabby who helped me. Both times she was very professional and provided great customer service.
john horan
★★★★★
7 months ago
I worked today with Zee at Stamford Jeep service. Zee is the real deal. Wonderful professional a pleasure to work with .. She understands customer service.:: Run don’t walk if you are in need of servicing of your vehicle.:: Always a great visit.. They don’t make them like that anymore!! Cheers!!
ANGELIKI TSITOURIDOU
★
☆☆☆☆
9 months ago
Brought my car in for an oil change. 1 hour later, my screen on my dash did not turn on at all. I tried calling them back for days, NOONE answered. I emailed , i called their sales dept, service dept , customer service and NOTHING. it's completely unacceptable. I finally get through 4 days later and they tell me , i cant help you , theres nothing we can do. ???? seriously, they were the only ones who touched my vehicle.
