Jeff Durbin Automotive

David

★★★★★

5 years ago

Not long ago I discovered a fairly substantial diesel leak on my 2019 Dodge 5500. It's a long story and through a set of circumstances I ended up at Jeff Durbin Automotive and it was a huge blessing and an answered prayer. From the guy behind the counter to the mechanics to Jeff his self all of them acted like real people and treated me like a customer, they knew I had places to be in a short time they got me in and out of there and at what for me was a fair price considering the alternative. I believe they focus more on Ford's impossible Chevrolet's but they accommodated my Dodge and anything that I can schedule to have done there and travel that way I will take it to them to get it done I highly recommend this business. Tell him Logue transport sent you

Hillary Bridgman

★★★★★

4 years ago

I was driving from Dallas, TX to Albuquerque, NM for work. About 50 miles outside of Amarillo my AC randomly stopped blowing. Obviously at 3:30pm in Texas this was instantly miserable, but I also had a time crunch due to needing to arrive at my destination in time for orientation the following day. After calling two different mechanics with no availability (as I expected), I was referred to Jeff Durbin Automotive. I spoke with Josh on the phone and after hearing my plight, told me that they could help me out. As soon as I arrived, one of their mechanics, Ryan, immediately began assessing the issue, had it diagnosed and parts ordered. This business was obviously very busy and primarily services diesel trucks. The fact that they were willing to get me with my little Ford Focus in and out, back on the road with AC blasting in an hour and a half was unbelievable in the best way possible. Also, in this situation it would have been very easy for them to up-charge because of the urgency of the situation, but their pricing was fair for the repair and labor spent. Super happy customer and very grateful for their work!

Hugh Session, Jr.

★★★★★

a year ago

Jeff and his technicians are some of the best in the business!!! They will sort out your trucks issues and get you the best possible solution available. Josh, you're simply the best!!! More than a service manager, you're a representative of anyone who comes through those doors. Can't thank you all enough!!!

Shantha Ackors

★★★★★

9 months ago

We always take our service trucks to these guys! Great people and always done our company well. Josh is who we typically work with and he goes above and beyond.

Jeff Baker

★★★★★

8 months ago

My engine blew It was not worth replacing. You ended up giving me a discount on the pricing because of that and I really appreciate it. I always come to your shop for repairs because I know I can trust you.

Matt Marshall

★★★★★

6 months ago

Great service. Fast and dependable. Would recommend Jeff’s shop to anyone needing service or repairs especially on Fords and Powerstrokes.

Ana Gardea

★★★★★

9 months ago

Jeff and his team went above and beyond for me! I commute for work M-F 180 miles round-trip and needed my work car serviced asap. It had started giving me an error message and while the engine turned off the electrical and inside would not, this happened randomly but when it did, it would end up draining my battery. I took the car into the Chevy dealership for service and was told there was a bulletin out about my issue but no recall or that it wasn't under warranty and gave me an outrages $$$ amount to fix it and they would need to keep the car atleast a week. Jeff was recommended by a colleague so I reached out to him and explained my situation. Jeff told me to bring the car in and he'd have it fixed same day and for literally about 1/5 of the prize quoted to me by the chevy dealership! I dropped the car off at 730 am and they already had my part there in fhe shop, by 11 am it was ready. Needless to say, Jeff and his team have gained a life time customer! I would highly recommend the team to anyone!

Raiden Brassfield

★★★★★

4 months ago

They got me in and out in one day! Not only did the tell me what all they did they also showed me! A bunch of smiles and good dudes up there will be returning!

Nelson Dawley

★★★★★

4 years ago

Well guys....could go on and on about how you worked us in to get turbo and intercooler replaced during our breakdown across country but instead.....everything working fine and a few tokens still to come. Big thumbs up and hope y'all are doing well

Blair Wallace

★★★★★

4 months ago

Great service and truck runs like a watch. Josh and Tim did great. Only place to go for diesel repairs

Eric Conklin

★★★★★

6 months ago

Great customer service and my go to shop in Amarillo for my 2005 Powerstroke. Everything done right the first time with short turnaround times. This place is very hard to beat.

Azden Arreola

★★★★★

8 months ago

Brought my truck in thinking the lifters were ticking, they were honest and made it aware it was only exhaust manifolds. They were quick to get it fixed and upfront about everything! They even offer a warranty which gives a big peace of mind with repairs! Thank you for being honest & not trying to get more out than what was needed.

mario bosquez

★★★★★

2 years ago

After taking my 2002 Chevrolet Duramax to three other businesses and waiting over two years, I finally took my truck to Jeff Durbin Automotive and they got my truck in and out within 2 months!! It is running very well!! They kept me updated on estimated prices and progress to the truck!! They were very professional and tried to work with me the best they could on price!! I even pulled another truck with my 2002 duramax already and it did very well!! I would highly recommend them for any automotive mechanic work that needs done!!

Joe Byers

★★★★★

4 months ago

Took my car in on Thursday, at 4:55 pm and they tried to fix it. My wife and iwere leaving on a trip to Albuquerque on Friday after work. They fixed it and got the car back to us by 3PM. Great folks!

Casey Williams

★★★★★

6 months ago

Although the news about my truck was not good, Jeff and his team stayed in communication with me during the process. My engine was toast and they only charged me for the time it took them to diagnose it. I appreciate them working with me, especially afterwards when they let my truck sit in their lot until I was able to get it towed away.

Jeremy Good

★★★★★

a month ago

Josh, Tim and the team took Great care of us. We were traveling through town and our car broke down. We were able to get it to them and they had us back up and running within four hours. Super thankful for them!

Benjamin Wheeler

★☆☆☆☆

3 months ago

Imagine a mechanic that not only fails to fix what is wrong, but takes two months just to make it worse. You've just imagined Jeff Durbin Automotive, possibly the worst mechanic in Amarillo. I left them my F150 (the most common and easily serviced vehicle in America) to fix the check engine light, fix rodent damage, put new tires on the truck, and fix a leak in the gas tank. When I got the truck back over two months later, they had only fixed the leak in the gas tank. When I popped the hood, I found rodent droppings and a very large piece of wood sitting on top of engine components. Did they not notice that? Did they put that there? I'll never know because they never responded to the feedback I gave them in their email survey after the work was *ahem* "completed." Rodent damage: Instead of cleaning up the cab and fixing the broken wires (which they would have been aware of because of a cylinder head temperature code), they did neither. Instead, they sold me on an aftermarket cold air intake which did not fix the check engine light. It actually caused NEW check engine lights, which they improperly diagnosed, selling me on more parts and labor. After I got the truck back, I picked up a junkyard intake for $42 and installed it myself. My gas mileage has improved by 30% and the engine runs smoother. I also had another mechanic fix the wiring to the cylinder head temperature sensor, and after both of these fixes, the check engine light is gone. New tires: They told me they would put new tires on the truck. Despite having the truck for two months, they did not. Bruh. Leak in the gas tank: Okay, the one thing they did right. On top of all that, I asked them to poke holes in the headlights to drain the water. They ended up replacing a light or two, which they tried charging me two hours of labor for. Because not even the most avaricious, miserly mechanic can stand up against logic and reason, he was willing to back the price down to a reasonable amount. But that doesn't change the fact that he TRIED to rip me off. In conclusion, avoid this mechanic like the plague if you value your time and money, not to mention your car.