Jerry Potts Car Care Center

Kristina Brown

★★★★★

2 years ago

I have never taken my car anywhere and had the level of service that they provided at Jerry Potts. They communicated with me every step along the way and were very clear about what needed to be done and why. They also kept us from spending four times the amount the Volvo dealership told us we needed to spend. Several repairs Volvo recommended were not needed! Stacy is an absolute gem. She is the key to their excellent service. I will never take my car anywhere else again!

Charles S

★★★★★

a year ago

Excellent staff, knowledgeable and professional. Great long term technicians. The tech that worked on my Forester was exceptionably well trained and did a great job! Thanks to Bill and his staff I will drive 30 miles for great service.

Billie Denman

★★★★★

5 years ago

A shout out to the professionalism and concern for my teen daughter's vehicle. I had originally reached out to Jerry Potts regarding the issue with the catalytic converter. The car had been to another shop and previously was diagnosed with something else and I paid out a significant amount of money for the repair, but within two weeks had the check engine light back on. I reached out to Jerry Potts and spoke with Stacy, who was wonderful to work with. I was treated with respect, and felt that the service, cost and turnaround time was great. I would recommend this company to my friends and family members.

Dwayne W (Dean W.)

★★★★★

a year ago

The service was fast, price was reasonable and they are no nonsense. I asked them to look over a Jeep I was considering buying and they gave me all the information I needed to return it. I will be bringing my next Jeep to them as well. 100% recommend them.

Craig Hale

★★★★★

Edited 7 years ago

For a long time I had been searching for a good car mechanic, I wanted one that would fix my car and at the same time to not rip me off like most dealerships do. A good friend of mine recommended Jerry Potts. Ever sense then they have been excellent to deal with. Also any time I have a concern about my vehicle they always provide top A service which includes Courtesy, Honesty, and they fix it right the first time. If your looking for a great place to get your cars or trucks fixed call these wonderful folks at Jerry Potts car care you will be glad you did. Craig A. Hale

Matthew Listovitch

★★★★★

8 years ago

I've been taking my personal and work vehicles to Jerry's for about five years now. They are great! Very competitive prices, they are quick with the repairs and very honest. I've been to some "shade tree" mechanics and I'm sure you have too, Jerry's isn't that. They are truthful in their recommendation and in the case an issue does arise they always take care of you. This is the only place I will take my vehicles.

K B

★★★★★

4 years ago

Jerry pots did an amazing job helping us with a small car issue. We called dealerships and they were all packed but jerry pots got us in quick and gave us a great price! Service was outstanding! If you can’t get in at a dealership near Murfreesboro go to Jerry Pots, they will get you set up and out the door quickly. Absolutely outstanding!

Rebekah Monroe

★★★★★

8 years ago

We JUST purchased a used vehicle from a dealership and were very upset to find they sold it to us while it needed a part that cost over $500! Jerry Potts was WONDERFUL and they fit us in same day and had our car ready to go by the next day! They were honest and incredibly kind, even doing some extra work for free. Our Jeep is running beautifully and we are so happy. Couldn’t recommend them more.

Marty Johnson

★☆☆☆☆

3 years ago

I brought my car because it broke down and he said that it was a simple electrical problem and became over 2000.00 dollars and he locked up the engine. Than said the starter locked engine which I repaired myself three times which I have receipts for from other places. It broke down again and charged me for changing cooling system and didn't do it, because the engine is locked up. I would not recommend Jerry Potts Car care. They are dishonest and now my car is still not repaired and have the bills for work that is not repaired. Do not go to this place. Terrible service.

Coach Burkey

★★★★★

a year ago

I wouldn't take my vehicle to anyone besides Jerry Potts. They do the work right the first time and I don't have to give it a second thought. I highly recommend Jerry Potts Car Care!

Scott Ward

★★★★★

2 years ago

My family has been working with Jerry for years. You won't find a more honest mechanic or one that communicates better. He's saved us thousands over the years and is happy to give second opinions.

Roy Nance

★★★★★

Edited 10 years ago

Jerry Potts has cared for my vehicles and several of my family's vehicles for many years. We have appreciated the excellent service that he has provided. His knowledge and experience has been very helpful in keeping our fleet of high mileage vehicles running. He recently helped get my high mileage conversion van in good operational condition and also sold it for me for a fair price. I have been happy to refer several persons to him for auto service over the past years.

William Frye

★★★★★

a year ago

Jerry Potts has been taking care of my cars for 8 years. You'll be greeted with a smile and his team of skilled technicians will perform any repair in a competent manner.

Duane Deemer

★★★★★

7 years ago

These folks are awesome! Always there to try to help me with my trucks. I drive over 300 miles a day for my irrigation business. Whenever I break down they do all they can to get me rolling again. These folks are straight shooters, honest, respectful and friendly! They feel like family to me. I am grateful for that! My friends at Jerry Potts Car Care are awesome!!! Duane Deemer, Cowboy Irrigation

Theresa Freeman

★☆☆☆☆

2 years ago

I brought my 2004 Volvo here to get a diagnostic on my ac because it would cool for only about 30 minutes then blow hot air. They told me I need a new ac switch that costs $1200.00 plus installation. I declined the repair went home and started googling the acs symptoms. My son did a temp fix on the AC clutch to see if that was it as was instructed in the video and by golly that was it. The AC clutch plate needs to be adjusted. The Volvo technician at this business doesn't know what he's doing. I will never go here again!

Greg Mather

★★★★★

5 years ago

My wife and I had a camping trip coming up in a week and I was checking our our 2010 Chevrolet Suburban we use as our RV tow vehicle before the trip. I found the front differential leaking fluid and parts missing from the front torsion suspension. Took the vehicle to Jerry Potts Care Care Center late in the day on a Tuesday evening. Out camping trip was scheduled to leave town on the following Monday. Jerry reviewed the vehicle on Wednesday and thought he could repair the leaking front transaxle installing new seals and needed bearings instead of purchasing a rebuilt unit. Since they had the vehicle in the shop, I also asked them to drain the transmission fluid and change the transmission filter/fluid. Upon their inspection, they suggested that the back brakes needed to be replaced as they were at the last 25% of their safe use. I agreed to the repairs and they had my vehicle back to me by Thursday afternoon. The price was reasonable for the repairs and service. We made a 1,750 mile trip the following week, that also included using the 4 wheel drive in the snow/ice on top of Monteagle Mountain. The vehicle performed flawlessly during our trip. I thought I would need to be in a rush to replace this vehicle, but with the repairs, I can take my time to find the perfect tow vehicle for our needs. Jerry Potts has worked on other of my vehicles in the past, a 1996 Suburban, the 2010 Suburban recently, and my son's 1996 Jeep Grand Cherokee. Their parking lot is always full and in this case, it indicates that they are a trusted automotive repair shop and turn vehicles around quickly. Other shops that have the parking lot full, usually have vehicles waiting for parts or they do not have the time to make the proper repairs. I usually try and do all of my vehicles routine maintenance, but now that I'm retired, I think I'll be outsourcing these repairs to Jerry Potts Car Care Center in the future. They'll earn your repeat business if you give them a try.

Cyn L

★☆☆☆☆

7 years ago

We took our vehicles to Jerry for years, but we kept having problems with things he fixed - as in the AC would quit working 6 less than 6 months after fixing it. The power steering started leaking again 6 months after it being fixed. When we went to complain & ask him to fix it properly then his younger daughter (who parks in their handicapped parking spaces even though she is obviously not handicapped) argued about everything to the point that she was beyond rude - quite obnoxious actually - I asked to speak to Jerry. I explained the situation to Jerry, and he said that it wasn't his fault that our cars are old & keep breaking down & he shouldn't be responsible... But come on - these are Honda's, & the power steering is leaking from seals that were not installed properly, or possibly at all - it looked like they were super old... Seals & hoses should last more than a few months. After talking to him for some time explaining that my husband insisted on using him & how loyal we've been he reluctantly agreed to fix the power steering again & we pay only parts. We payed $200 for a seal & hose- pretty costly for a seal & hose - nearly 6 months later again & guess what... Power steering is leaking again. We won't be using him again. Terrible service. Worst I've EVER seen. That daughter would have been fired from anywhere else talking to someone like she did - no wonder she works for her dad. The work done is obviously shady if it breaks down again after 6 months especially when it is just seals & hoses. It's even possible it is the mechanics fault since Jerry doesn't do the actual work. But you'd think he'd care enough to listen to his long time clients that there's something going on... But getting him to do anything was like pulling teeth. Plus $200 for a hose & seal? Those had better be at least silver plated!! To sum it up - bad service, poor workmanship & exorbitant prices will keep us away.