Jim Marsh Body Shop Las Vegas

Jose Zeomeno

★☆☆☆☆

6 years ago

They had my vehicle for three weeks, approximately. When I picked up, I was shocked. I expressed my shock to the lady who gave me my car keys. They missed a few small areas and blamed the insurance company. Very unprofessional. The car rental allowed by the insurance was all used. If I want car fixed at this shop, I would be responsible for the rental, about four or five more days. I will never, ever use this body shop again. In my opinion, their actions are a good way to lose customers.

Dana Rodrigues

★★★★★

8 years ago

Beautiful job and great customer service. My rep was Araceli Keene who was awesome. She kept us informed every step of the way. She was extremely professional and if she didn't know the answer to my question she made sure to find out and got back to me ASAP. When we came to pick the car up my husband noticed a spot on the repair that had been missed by buffing. When we pointed it out to Araceli she immediately apologized as if she had missed it herself, and took it back in for them to buff out. I figured we would be there for another hour, but to my amazement she reemerged in less than 10 minutes with a smile on her face telling us it was all taken care of. She walked us back out to the car to make sure it was to my husbands approval. It was. The body work done here is excellent. My husband used to teach paint and auto body repair so he isn't that easy to impress. He was very impressed with the job done by this business. We are so impressed with the customer service that we intend to purchase our next vehicle from Jim Marsh, AND we are hoping to be able to get our leased vehicle serviced here also. One thing to add. I had a really bad experience with this company numerous years ago. They are in no way shape or form the company from 15 years ago. They are better than most places I have had to deal with for my automotive needs. Will definitely be back for all my automotive needs. Thanks Araceli and crew.

Tonya Peters

★★★★★

2 years ago

My Kia Sorento was broken in to, they smashed the back passenger window. My insurance set up the appt for the next day. Arrived at scheduled time, dropped my baby off and a week later I had a new window and all scratches were cleaned up. Randy was amazing, he was so sweet and professional. We've been to another service place in Vegas for repairs after being rear ended and they were terrible. We won't go anywhere else for my Kia.

Lena Hadeed

★☆☆☆☆

3 years ago

I have taken several cars to Jim Marsh Auto over the past 10 years. The last car I took was repair that cost $14,000. I trusted they had my best interest at heart, but the only thing they are interested in is the money. They “repaired” my car over the course of 2 months and I got my car back with junkyard parts glued together. Since then, I have had several issues, one which they CLEARLY should have taken accountability for, but did not. They did a sloppy job on the seat repair and told me the new leather needs to “relax” before it looks normal…the most absurd thing I have ever heard and it STILL looks awful. I will never take another car to this auto shop. They have lost me and any referrals I would have sent their way. $14k for junkyard parts is crooked and dishonest.

Alexander Kingston

★★★★★

2 years ago

If there was a sixth-star option, this review would certainly justify it. My experience with this body shop has genuinely set a new benchmark for what outstanding customer service and impeccable workmanship in the auto repair industry should be. Firstly, the communication from the onset was exceptional. Sarah, My representatives demonstrated an in-depth understanding of my vehicle's issues and explained every step of the repair process in clear, layman's terms. Not once did I feel overwhelmed by industry jargon or left in the dark. Transparency was their topmost priority, and this truly resonated with me. What stood out to me, even more, was the incredible level of customer service. Sarah took customer care to another level, treating me not as a number but as a valued individual. she was consistently attentive, courteous, and demonstrated an unparalleled commitment to ensuring my complete satisfaction. I was kept updated on the progress regularly, and any modifications to the initial plan were communicated to me promptly. The process was completely stress-free, thanks to their thoughtful service. To conclude, this body shop is the epitome of excellence. Their dedication to quality work, honest service, and exceptional customer interaction is a breath of fresh air. I can wholeheartedly recommend them to anyone seeking superior auto repair service. It's not just a place where vehicles are fixed; it's a place where customers' peace of mind is prioritized and where passion for the craft of auto repair truly shines through.

Hammond4Nevada Assembly

★★★★★

a year ago

From start to finish Phillip was professional, courteous, timely and always in communication with me as he worked on my vehicle. Car looks and drives better then ever. Really appreciate the work and the staff at Jim Marsh auto body.

Kody Sneaky

★☆☆☆☆

a year ago

This company should be embarrassed to have some of the people working for them and wearing their logos that they do. I went in for an estimate. The employee did not want to invest any time looking at the vehicle and wanted to argue about parts that needed replaced and basically told me to go to another body shop. I was requesting certain parts be replaced and they would not even put them on the estimate basically gave me an estimate from 10’ away. Here is the biggest kicker. I am a cash pay customer!!!! So not only did you waste my time and do me a disservice by giving me an estimate that is sure to double if not triple in price just to up charge me later. The employee is holding work back from the company simply because of their unfriendly, rude behavior, and not listening to the customer request. I have two other estimates for around $7000. The one I got from here was $2000 and that is simply because the employee did not care to thoroughly look at my vehicle. Like I said it was basically an estimate from 10’ away

T K

★★★★★

a year ago

Had work done on my Power Wagon. Vanessa, collision estimator, and body shop went above and beyond with service! Vanessa was extremely helpful and transparent with pricing. Highly recommend this body shop and estimator for work to be done on a Ram truck. Thank you Vanessa for the help and quick turn around!

Gabbie A

★★★★★

10 months ago

Just picked up my car today and couldnt be happier with the results! Vanessa was my first point of contact, she was great at communicating from start to finish. And you get text notifications on the status of your vehicle too which is a bonus!!

Moni Jobs

★☆☆☆☆

a year ago

They ordered used parts then had to make me wait twice for them to reorder new ones. Make sure you go in person to see the parts before you sign off your car for repairs. You will end up with used parts or different color parts. These people are a joke they are very unprofessional and petty. Horrible service and lots of miss-communication what they tell you on the phone is not the same as what they put in their computer communicate with them only through email or text so you can have records don’t even waste time talking to their manager he is an man childlike you won’t get any good customer service resolution he worse than the puppets you will be dealing with. JUST LISTEN TO THE REVIEWS and DO NOT TELL THE INSURANCE COMPANY MAKE THE CHECK OUT TO THEM. Tell them to make it out to you and you pay them when service is completed.

Erik Stone

★★★★★

9 years ago

I could not be happier with these guys and the work they did. When I walked in, I felt a little out of place because clearly they do more insurance work than cash paid walk-ins. That being said I explained my situation to the first available person at a desk and they had me fill out a form. It was clearly geared toward insurance claims, so I was a little confused at first, since I just wanted a quote. I had overloaded my bike rack on my Subaru Outback at last years Burningman and destroyed a panel on the tailgate, which I then found out was not made of metal, like the rest of the back gate. Once I filled out the form, and after a few minutes, Mike came and quoted me the cost of the OEM part and what it would cost to paint and install. The price they quoted me for the OEM part was the same price I could find it online on my own, from a junk yard, so I was quite happy and ordered the part right away. They did mention that the color might not be exact, because of the fading on my current paint, etc, but matching a paint job from a junk yard doesn't alleviate that problem, and I couldn't find a panel from a junk yard that matched my factory color anyway. The paint and installation quote was better than fair. After everything was complete, the panel on my car looked absolutely perfect. They matched the exact paint color from the Subaru factory based on my vin number. I couldn't be more thrilled! I certainly could not have gotten these results doing the work on my own. Thanks Wendy and Mike!

Jenni Hernandez

★☆☆☆☆

7 months ago

I was very misinformed from the beginning at this auto body shop. I was referred to Jim Marsh Auto Body to see Randy. When I went to get a quote, instead of honoring or clarifying the original estimate, he started throwing out random numbers off the top of his head. He gave me about 3–4 completely different numbers, which left me confused and frustrated. My experience was unpleasant from the start—the receptionist had a bad attitude, and Randy was not helpful at all. He shrugged his shoulders, didn’t seem to care, and made no real effort to assist me. Overall, I left feeling more confused than when I arrived and very disappointed with the customer service.

Matthew B

★★★★★

a year ago

Had an excellent experience at Jim Marsh getting the doors on my CR-V repaired. Philip was my point of contact, and he made the entire process seamless. The team did a fantastic job, and my car was finished sooner than expected, which was a great surprise! Having an Enterprise on-site made pickup and drop-off incredibly convenient, eliminating any hassle. The customer service was top-notch, and the quality of work exceeded my expectations. Highly recommend them for their professionalism and efficiency!

Mel K

★★★★★

7 months ago

After getting other estimates I stop by Jim Marsh body shop and worked with Randy who ended up taking excellent care of my car! He handled everything with my insurance (who had been giving me a hard time) and got me the OEM part I asked for, car looked like it came right off the lot. It was the smoothest experience I've ever had at an autobody shop!

Alain Rahme

★☆☆☆☆

Edited 2 years ago

Beware, Beware, beware! Jim marsh body shop has been an absolute nightmare. There is zero customer service zero accountability and zero craftsmanship. They are very condescending, they treat you like you’re stealing from them, and they don’t treat you like the client, the insurance is their client as if you don’t pay the insurance. John, the production manager, boasts 43 years of experience and will tell you that two different colors on a body panel is normal (left vs right bumber caps). I only brought my vehicle here because they have the same mechanic shop brand. What a terrible mistake stay away. Thanks for the response below Jim Marsh, when are you going to make it right? I keep checking my phone in case you called, you haven’t.

Starla Slaughter

★★★★★

a month ago

Randy was super helpful and communicated great! Got our car in and out in record time and the body work on our Lexus looks brand new!!

Dalton C

★☆☆☆☆

Edited 2 years ago

This is a truly honest review and no exaggerations. I entered my brand new 2023 Z into this shop after an accident involving the driver side body. ( front fender, door and back fender) The car entered the shop December 2023. Car was supposed to be done before Christmas. I didn't get my car back until the end of February. The entire time, the person managing my repair kept having some answer on why my car was taking so long. I then showed up a couple days later to see my car sitting completely filthy already done, but they lied to me and said they are waiting on software but in reality they were waiting to get paid. I understand you need to get paid but no transparency what so ever. When the day came to finally pick up my car, there were many issues. The hood, front fender, door and whole drivers side didn't match at all to the passengers side of the car. Spacing was completely off. There was overspray all over the passengers side of my car and the grill manifold to direct air into the intakes weren't even attached. I took my car back in to get those adjustments and buff all the paint off my car. I then collected it again once more to find the drivers side side-skirt not slid in correctly into the body at all, so the spacing was completely off and there were no screws holding in the side-skirt to the body. I fixed it myself and refuse to go back or recommend this shop to anyone unless you need lazy sloppy job. This place just pumps out cars and doesn't care about the end result. Photos of my car sitting at their place filthy and not done correctly.