JP Motors LLC

Matthew Graniero

★★★★★

2 years ago

Found JP Motors a few months ago and have been impressed ever since. Great customer service very helpful employees. They've done quality work on my 2015 volvo and I plan to use them going forward. I would highly recommend!

Jeffrey Cooper

★★★★★

2 years ago

After my warranty with Mercedes ended i tried a bunch of various shops for general maintenance. Until i needed some specialized work it became quite difficult to find a shop either willing or able. Found JP and i am very pleased! I’ve never been an automotive technician but I’ve had project vehicles so i know what’s going on. They didn’t try and up sell me any particular maintenance or say something completely outlandish. They’re very thorough and to that I’m very grateful. Sure there’s cheaper routes you can go but there’s something to the peace of mind in knowing they’re thorough. 10/10 recommend if you have a foreign vehicle.

Jason Ebron

★★★★★

Edited a month ago

Thanks to staff for their friendly environment and honesty and integrity with their work.In this day and age you need a mechanic who will treat your car as their own.I highly recommend them even if its is for an inquiry trust you will be convinced and satisfied.But most of all NO REPEATS

Mary Lynn

★★★★★

2 years ago

5 stars from Scott and his coworker at front desk who are more than willing to accommodate my schedule with convenient appointments, to having patience in answering in detail, all my questions and concerns. And to the well trained and certified mechanics, who service my Volvo, confident that I will receive the best of service and that I not be overcharged. I have more confidence in this company that they will keep driving safely and trust them more than my car dealership! Finally, a compassionate ethical, and professional company! Thanks so much!

Mena Argentari

★☆☆☆☆

6 months ago

The worst experience ever had… they have ruined my Audi .. being a woman was definitely taken for a fool… was told owner wife same car as mine and possible used my car parts to fix the other …

Andrea R

★★★★★

8 years ago

Joe,Scott,Hailey and the crew at JP Motors are Amazing!! I have a Mini,so finding a repair shop that understood how to actually diagnose and fix my car was priority.I don't say this lightly....They have twice had to fix what other shops did WRONG! I have since learned to call them at the first sign of trouble, as well as for routine service to keep "Gidget the Mini" running smoothly. Finally,and to me...most important...this business pays attention to their customer's needs and makes sure that even AFTER I pick up my car,ask 1000 questions and drive away satisfied...Joe or Scott will text me to find out if everything is still running smoothly a day or two later. That Peace of Mind....is Priceless.

Kevin Keating

★★★★★

8 months ago

I’ve been utilizing JP Motors since I was 16 years old. I am now 48 years old. They have never let me down. They always fix everything. The job is always done the first time correctly.

Tony Santos

★★★★★

4 months ago

They did a great job on fixing and explaining the work on my Mercedes. They also showed photos of the issues.

B H.

★★☆☆☆

3 years ago

Genuinely disappointed on this one: Brought the car in for an inspection after hitting debris on the highway, and got an oil change while I was there since it was due. Not sure if they've gotten new techs, it was a horrible day, or what, but they really messed things up here. - Used wrong oil (Put in 5W synthetic, despite 0W being recommended). - Didn't replace three screws that came off during debris hit, used zip ties instead without asking me (I could have done that at home). - Didn't even use three zip ties, leaving one open hole on rocker panel, despite me specifically mentioning it being missing there. It was still missing after service. - Put wrong date on everything (Vehicle was serviced 9/19/2022, window sticker shows the 16th). - Left grease/oil on armrest, which I had to clean off. (To be fair, I only noticed this because I had detailed the car the week prior and it stood out a lot). - Didn't close the hood all the way (Had to pull over down the street and close both latches myself, since it was bouncing around on the passenger side). I don't know what's going on there, but they need to address these kinds of things! Used to recommend the place, but if they can't do the services right, or even use the right oil weight, then I can't trust them with the car anymore and might as well go back to a dealer. Such a letdown.

Hope Boeve

★★★★★

2 months ago

I always appreciate the integrity of the service at JP Motors and the regular communication is so helpful!

Matt Purcell

★★★★★

3 weeks ago

Tech had great communication with me… definitely my new go to garage

Robert DiLella

★★★★★

5 months ago

Brought in my daughter's car to have a warning light diagnosis. They took the time to do the diagnosis and then show me what the problem was and then went over the entire vehicle with me to show me what could be problems in the future. They offered me all the different repair options and didn't pressure me with any unnecessary services.

Gail Vantine

★★★★★

5 months ago

I have trusted J P Motors with my car for several years now. They are thorough, professional and friendly. They make sure you understand all parts of the service/maintenance and cost for the service on your vehicle. I live in East Hartford but, I will continue to go to JP Motors for years to come.

Elizabeth Ball

★★★★★

6 months ago

JP Motors was excellent. From start to finish, they treated me with respect-- only fixed what was necessary and got my nearly 20-year-old BMW to pass the emissions test!!! I cannot say enough positive things about JP and his team and I will be using them from here on out. I will also be telling all of my friends to go here. What a great experience.

John C. Womer

★★★★★

4 months ago

We brought our 2018 Chrysler Pacifica Plug-In Hybrid van to J.P. Motors for a scheduled oil change/oil filter change, and to install 4 winter tires. The work was completed when promised, a done right the first time, and priced competitively. And the J.P. Motors staff was friendly and helpful as always.

Christopher Sewell

★★★★★

8 months ago

My 2001 Jaguar XJR 4.2L Supercharged suddenly died on me in Coventry in a store parking lot. Started, revved but stalled after 15 seconds. Been there, done that before. I've had 6 Jags and an Aston-Martin DB7. So I'm used to temperamental UK cars. It Had an ambient intake air TEMP sensor code, so I cleaned the MAF/TEMP SENSOR wire with a nappy. Put in more gas, I was at 1/8 tank. Jumped the battery, which was at 12.1 volts. Still stalled. Had it towed 58 miles to JP Motors at midnight. They have always been my Go-To shop for 10 years and have never failed me. I had a new MAF sensor coming in the next day which I put in in the lot. Still same. As Dirty Harry said, "A man's gotta know his limitations." I turned it over to them. A very thorough and detailed and documented diagnostic was done and showed it had two in tank fuel pumps. A secondary one for the supercharger. When starting, both pumps are energized. Then the supercharger pump drops off after 15 seconds. Thats when it stalled. Turn out that the main pump was bad as demonstrated by jumping the supercharger FUEL PUMP,, AFTER A THOROUGH WIRING AND RELAY CHECK. SOUP TO NUTS. and it ran Perfectly. PROBLEM IDENTIFIED: PUMP 1 DEFECTIVE. The rest of the job was perfect replacing both pumps. It was very involved and the tank is in back of the rear seat and has to come out thru the trunk. Granted it wasn't cheap but they matched their estimate. Initially, They called me to get authorization for further diagnostics which was as stated above, thorough and well documented and worth the $400. I've learned over 50 years that a real diagnostic is worth what you pay for it. Nothing is "Free." Thank you, Scooter and everyone else there who are always courteous and helpful. They have done brakes, engine, alignment, suspension for me on multiple cars and always back up their work.

Richard J Sorcinelli

★★★★★

6 months ago

Consistently top quality service and work. J.P. Motors takes on the most difficult jobs that I give them and completes them with aplomb! I have been taking all of my vehicles there for decades. As far as I am concerned they are the best in the business, and I would never go elsewhere! Kudos to Scooter!!