Kaizen Collision Center - Grand Junction

kacee haire

★★★★★

7 years ago

The front drivers side of my car was crunched from a collision and when I went in to get a quote for the insurance company they were super helpful from the start! Walked in, very quick and very thorough. Had me scheduled for work within a week, another body shop told me it would be at least three weeks before they could “fit me in”. The car looks brand new! The paint is clean and smooth and they detailed the inside of the car too! Worth every single penny! 10/10 would recommend. Thank you!

Shawnna Munoz

★★★★★

5 years ago

Brandon was very nice. He was the only one that would come to my house and do a quote for my insurance. Called several times through the whole process to keep me informed on how it was going. They even completed my car 2 days agreed of schedule. I would recommend Secrest to everyone!!

valval552

★★★★★

4 years ago

I was very pleased with the quality of work as well as the down to earth nature of the employees. They were honest, professional, and kept me informed all through the repair process. If you need help with body damage or paint repairs this is a great place to do business. I appreciate how well they cared for my car and for my peace of mind.

Gracie Wilson

★★★★★

2 years ago

After being in my first accident in a few years, I brought my vehicle straight to Kaizen because knew I could trust them. My estimator (Alan McCaughey) took great care of me and helped me handle the insurance so it was less stressful and not so much on my plate! Their patience and dedications goes a long way. Highly recommend

Wendy Brigham

★★★★★

3 years ago

From the beginning, the courteous and professional service was accompanied by genuine kindness. I was included in the pre work estimate conversations with detailed information and the folks REALLY LISTENED to my concerns and questions. The work was done with great attention to detail yet expeditiously (quickly). There’s a quality level of work being accomplished at Kaizen, alongside the best customer service I’ve seen in a long time! Sofia and Austin couldn’t have been more thorough and attentive. Hands down, I will recommend Kaizen for any vehicle work one needs! Keep up the great job!!

Heather Orr

★★★★★

5 years ago

Everyone was so polite and personable. They completely understand the patience and compassion needed when people come in after an accident. I was informed every step of the way. Even though they are seriously busy (because they're popular), I was made to feel like a valued customer. Mike went over and above to be certain I understood the process, timeline, and work being done. He was very transparent and professional, plus has a great sense of humor that puts you at ease. The car was detailed and cleaner than when I bought it! They work seamlessly with the insurance and rental car company and thus made the whole thing so much less stressful. Mike and all at Secrest, you're the best, thank you!

Stephen Smith

★★★★★

11 months ago

I took my car to Kaizen and I was pleased with the repairs and the great customer service. If I need them I know they will do a great job.

Meadow Harriman

★★★★★

5 years ago

Secrest is great! They are fast, super friendly and do an excellent job. They even detailed the inside and outside of my car! She’s never looked better. The repairs were done excellent quality and done fast. Thanks Secrest for getting me on the road again! And thanks Wayne for finding the leak in my radiator. You guys rock!

Britt Dillingham

★☆☆☆☆

a year ago

The estimator didn’t even pop the hood during the initial inspection of a hood accident. Due to this way more parts were needed and it took a month to get a week long project back. Absolutely no rush or consideration pushing it through the final stages. We are a 1 vehicle family without a car for 3 weeks longer than told. Sofia dragged her feet and was the most unhelpful of people. I would never recommend this place to anyone.

Bev Lindsay

★★★★★

a year ago

Kaizen Collision is a top notch repair shop. They clearly explain the process and kept me updated with text messages. When I picked up my car they had detailed it on the inside and had also buffed out a paint transfer near where my car had been hit that was not part of the accident. They went above and beyond while they had my car!! I will highly recommend Kaizen Collision to anyone who needs their vehicle repaired!!

Kit Kenney

★★★★★

5 years ago

I took my vehicle in to get some work done. Mike walked me through the process step by step. He called me several times to let me know how the repairs were progressing. I knew through the entire process what work was being done on my truck. It made me feel very confident that I would get quality work. My truck was done as scheduled and the work looked great. I was very impressed with the service they provided me. I would definitely recommend, they did a fabulous job.

Dennis B

★★★★★

Edited a year ago

I highly recommend Kaizen to everyone. The ones I interacted with were friendly and courteous. They were precise on the time it would take to have my car ready along with open communication on how my car was coming along. I will definitely be coming back IF I ever need work again. Thank You Kaisen!

-stacey.

★★★★★

3 years ago

After my vehicle was damaged I went around for estimates. Caleb at Kaizen Collision Center was thorough, polite and knowledgeable. After setting up the appointment for repairs they were very timely and friendly. Shannon kept me up to date on the process. I was able to pick up my car a lot sooner than I had expected and it looks amazing after getting a new bumper and paint job. I was very impressed with the work, attention to detail, and standard of service I received here. I highly recommend them to any one in need of body or paint work. Thank you guys!

Valarie Siebler

★★★★★

2 years ago

They did an awesome job and had my car back to me early

Martha Kudasik

★☆☆☆☆

a year ago

I would absolutely NOT recommend this body shop. I got into a minor rear end accident in May and came right after it happened. Kaizen had an advisor come out, remove my skid plate that was dragging from my accident and told me he would get back to me. The shop never contact me for repairs. They filed with State Farm. They just had my broken skid plate. I contacted insurance and they said to try again with shop and I did. I finally got my car scheduled in December. I reminded them about the skid plate that was removed by their advisor back in May. Kaizen told me they have no documentation that they removed the skid plate, but the advisor who took care of me initially in May, wasn't working there anymore, and they didn't replace it cause that part does not exist and it's not in their shop. Besides the missing skid plate... The job they did was terrible. My car trunk is completely crooked. I have gaps in my trunk. It's so uneven. They took about a week to fix my car, which I thought was normal. When they delivered my car to my house, my car battery was completely dead and would not start. I wish I was the one to pick up from their shop but they insisted on dropping it off at my house telling my its not safe to leave it on their lot for the evening because of the area they are at....I was going to pick it up around 6pm after work... I got home to my car, to my shock, the work wasn't great, my weather tech mats were missing from my car as well... and car wouldn't start. Once we got the car charged... all of my check engine lights were on and the car would not drive. I called Kaizen on multiple occasions (so did State Farm on the other line) to have their phone number disconnected and say it was out of service. We finally had my car towed to a mechanic. Once I got my car towed for mechanical issues and come to find out my battery was mishandled, my SKID PLATE WAS NEVER REPLACED, and computers were fried. The mechanic shop ordered me the skid plate that "doesn't exist". I am going to go through my insurance to get everything fixed at another body shop. I would not recommend this repair shop. I should have known better after getting such bad customer service from May to December, but I figured to hang tight because when I got my car done by Seacrest they did amazing... to come to find out they are not the same!

Gregg Heckethorn

★★★★★

a year ago

Kaizen brought my classic 2001 Dodge 2500 back to life! My father, who now resides in heaven would be extremely happy with his favorite truck! He’d say to me, if anyone asks, its Fire Engine Red!

Ash V

★★★★★

Edited a year ago

I rated these guys 5 stars ages ago and came to rate them again but you can only do it once so I'll add some text to my review. I originally left my 5 star review because: * They do a great job at repairs. I've never had an issue. * They clean the heck out of your car. Why i came back to leave a 2nd 5 star review: * In the picture you can see my little dash ornament. It fell off ages ago and has just been rolling around. They took the time to grab it and reattach it to the dash. It's such a small, simple detail. I appreciate the heck out of whoever took the time to do that. It made me so happy. I will always come back to these guys.