Kia of Cape Coral

Shonda Green

★★★★★

3 months ago

I walked in with the intention to simply browse — basically just get a feel for what was available in my price range and criteria. From the moment we arrived, we were greeted by Austin, and he was amazing. He let me roam freely, check out whatever caught my eye, and I genuinely appreciated that he didn’t hover or pressure me. He gave me space to explore and that honestly made the experience so much more comfortable. When it came time to negotiate, he listened to what I needed and worked with me to land on a price and situation that actually made sense for me — not just for the dealership. Then there’s Matt in finance — absolute wizard. He pulled off a financing option that fit my situation without blasting my credit through a dozen inquiries, and I can’t thank him enough for that. Car buying can be stressful, overwhelming, and honestly… a headache. But this experience was smooth, easy, and comfortable from start to finish. If I could do it again, the only change I’d make is coming here first instead of wasting my time at other dealerships. I’m driving off happy and grateful; thank you all for treating me with respect, patience, and real customer care.

Ciara Gaugh

★★★★★

a month ago

The salesman John is a true asset to the team! He went above and beyond in all aspects! We are so grateful for this amazing experience due to all of the previous bad experiences with car dealershits. I highly recommend Kia of Cape Coral ask for John he will take care of you and you won’t be disappointed!

Yoel Munoz

★☆☆☆☆

4 months ago

Unsatisfactory Service Experience at Kia of Cape Coral This review outlines a highly dissatisfying service experience at the Kia of Cape Coral service department, characterized by misleading promotional tactics, excessive wait times, and a lack of professional care. Misleading Service Promotion: The Bait-and-Switch Tactic I visited Kia of Cape Coral based on an advertised special for an oil change and tire rotation for $49.99. This promotion appears to be a "bait-and-switch" tactic to lure customers into the service center. Upon receiving the final invoice, multiple hidden charges and surcharges were applied to the coupon, resulting in a total cost that was significantly higher than a standard, regularly priced oil change. This practice of using seemingly attractive, yet ultimately deceptive, pricing is highly unprofessional and constitutes poor customer integrity. Excessive Wait Time and Poor Appointment Management Despite having a scheduled appointment at 12:30 PM, my vehicle was not returned to me until 3:45 PM. This excessive delay of over three hours for a routine maintenance service demonstrates a severe failure in appointment scheduling, service workflow management, and overall respect for the customer's time. Lack of Basic Professionalism and Customer Courtesy Upon finally receiving my vehicle, it was evident that the service staff failed to perform basic expected courtesies: • No Complimentary Cleaning: The vehicle was returned without the standard courtesy car wash or interior vacuuming, which are often provided by professional dealerships. • Negligent Handling: Most concerning was the presence of grease marks left on the hood (bonnet) of the vehicle. This clearly illustrates a profound lack of care and professionalism from the technicians, indicating that the staff is either incompetent or negligent in their handling of customer property. In summary, the service I received at Kia of Cape Coral was marked by misleading financial practices, unacceptable time management, and a complete lapse in professional standards. I cannot recommend this service department. Would you like me to draft an email based on this review to send directly to the dealership's General Manager or Customer Service department?

David Hannon

★★★★★

2 months ago

What else do you do when you just moved here from out of state? Good question: you buy a new car! WHY NOT 🤷🏻‍♂️ Went into Kia of Cape Coral wanting to test drive 🚗🚙🚗 pre-owned cars I saw online. When I arrived I was greeted by Slayter. During my time at Kia, Slayter was personable, knowledgeable and took the time to listen why I was there. After testing driving 3 cars, I decided on the managers special, 2025 Sorento. After the Kia team and finance department looked everything over, it was brought to my attention on a much better deal, financial 💰 wise on a brand new 2026 Sorento. Fast forward 2 hrs past closing time, I walked away with my new Sorento, and have been very happy with it since! All said and done, the tired and hangry customer (Me!) was glad have worked with Slayter and the rest of the team at Kia of Cape Coral! Go see Slayter, you won’t be disappointed! PS, order him and you a pizza if you visit late at night - it’s a must!!!

Maylen Reyes Rodríguez

★★★★★

5 months ago

I went in just to check prices and see what offers they had, but thanks to Anthony and his excellent work, I left with a new Kia. He makes the entire process easy, fast, and efficient so you don’t spend half a day at the dealership. He’s an outstanding salesperson, going far beyond expectations, and if you’re truly interested, he makes it possible for you to drive away with the car you want. Thanks again Anthony.

Ayann Tiam

★★☆☆☆

Edited a month ago

I spoke with Slayter Aubin and he was fantastic. There was a slight hiccup on getting the vehicle delivered( delayed paperwork) but he guided me through the transaction smoothly and made everything easy. Do not expect them to respond back after the deal. I was given a different out of door price , than what the numbers came out to being. A bunch of BS dealership fees to get more money. Negotiate the OTD price! listing price is not anywhere close to what you will pay. If you are out of state and want to pickup a vehicle at Kia of Cape Coral - expect a month for processing.

David Beal

★★★★★

2 months ago

Went in today to purchase a 2026 sportage. Damien my sales manager was so patient and gave me a deal I can afford. I highly recommend when you go to kia of cape coral ask for Damien. He will help you the best he can

Sweaty Grandma

★☆☆☆☆

a month ago

I wish I could give this 0 stars. Ive bought 2 cars in the past from this dealership. Good cars. So I decided to buy another today. After I called in to get a price on another one and make a deal while I was at work the manager on duty , told me he would send me over the numbers after we came to a set price on the car. I told him id come in today after work if im able to or tomorrow morning if I cant today. But that if he sent me the price sheet and all the details with a price I liked we would have a deal. I waited all day since 9am till around 3pm in the afternoon on a call or anything. His salesmen was giving me the run around saying he was busy and would call me in a second , this and that covering for his boss. (Dominic Christiano sales guy) after multiple texts back and forth of me telling mr Dominic im serious about buying this car. I just need final numbers. They proceed to sell the car right under my feet. Now im not a sales man but thats 100 percent slime behavior to me. Not only did they not hold the car during negotiations. They sold it with out even telling me its being sold. Just a simple , the car has been sold. No sorry not nothing. Then the manager starts to laugh at me during our text threads. I will never step foot in this dealership in my life. They have lost my business, good standing wit me on every account. Ive sent every person I know to this dealership after buying my last sorrento. But never again. Ill say the excat opposite that there the worst dealership in the state of Florida.

Marcy Lundberg

★★★★★

4 months ago

I just purchased a new vehicle from kia of Cape Coral. Everyone was so kind and helpful my salesman. Mark was awesome and the finance people were also awesome. They care about you and they want to make your visit a very enjoyable one thank you for my new car. I love it

Crypto Jeff

★★★★★

3 months ago

Sam Pardi..best sales Advisor I had..took the time to show me multiple vehicles and put together the deal that I wanted five stars and that’s out of five… So if you need a new ride go see Sam he’s a man!!! Thanks again Sam for an awesome experience.

destiny peele

★★★★★

3 months ago

My boyfriend and I drove down from Sarasota to look at a Supra they had for sale. We were greeted immediately. Gabby and Kevin were excellent. Personable, not too pushy, and answered all our questions! They were able to make a picky car enthusiast very happy! Would absolutely recommend the both of them! :)

Dalixis Rosado

★★★★★

a month ago

I had a great experience working with Rafal Maziarz, VP. He helped me get into a new car and made the entire process smooth and stress-free. He was professional, patient, and made sure I understood all my options. Dominic was also excellent to work with, very helpful and provided great customer service throughout the process. I truly appreciate the support from both of them. Highly recommend!

Zaria Hutchins

★★★★★

a month ago

Scott Socha is an outstanding Service Salesman. He did not hesitate to assist me in a vehicle purchase and get me set to being back on the road. I truly appreciate him for his time and service. He made the process the quickest I’d ever experienced and I could not be more grateful, seriously. Alongside Scott, Marcos, the Finance Manager, was also amazing with getting paperwork finalized and signed. I am very glad I chose Kia of Cape Coral to purchase a reliable vehicle for my son and I. Thank you wonderful guys so much, Scott and Marcos!

Tonna Goodpaster

★★★★★

2 months ago

I can not say enough about our amazing purchase experience with Austin. He went above and beyond to ensure a smooth and enjoyable transaction. I highly recommend Austin & Kia of Cape Coral.

Brandon Daley

★☆☆☆☆

2 months ago

Do not buy a used car from here I bought a 2015 f250 superduty thinking if you go to a bigger dealership your buying a good vehicle. 1st sales lady lied said car was not a trade in but was bought from texas because the truck was in such great shape so took almost 2 hrs just to find the Keys. 3 days after I bought the truck I started noticing oil in the driveway and looked and there was a huge oil leak coming from the motor I am told its a upper oul pan gasket and it 3500 to fix then I also started notice oil in valley under the turbo which needs to have engine also taken apart to diag kia did not do anything about it. The minor stuff I was told the windshield fluid and everything was topped off but when I went to use them it didnt work and though wierd maybe they lied about filling it bought new fluid seem to work next day nothing then I relized the windshield washer fluid container cracked also key fob did not work properly when u locked unlocked doors and tried using keyless start which I did notice the 1st night but they also did nothing to fix this. Then final thing was I bought a maintenance package was told all the maintenance and tires are covered for 4 years on the truck which is a lie only oil change and tire rotation when my fuel filters has to be changed every other oil change at lest so I took it to mechanic for that also and ended up finding metal shaving when I was told the whole truck was gone through they also did nothing about this so now I have a 30g truck I can not even drive I tried to see if they would take truck back day4 or at min cover the parts to fix all these issues and they completely ignore me make.it sound like they were going to make it right but then never return your phone call so its been almost a month now and habe come out pocket close to 15g to fix a truck I though was a great truck the hide alot if things to make the sale and didnt show up till 300 miles later

Penny Aube

★★★★★

3 months ago

Well I got a email from Cape Coral wanting to buy my SUV, so I called down to Cape Coral Kia and they said come on down ,so we did and we live in North Port, so they set up a appointment for us and when we parked and came in the salesman Anthony was by the door or outside and said I can help you and he took care of us. He is a Awesome Salesman and he asked me what I was looking for and I said the Kia Sorrento and asked me what color and what did I need in the Kia Sorrento and I told him and he said I have the perfect SUV for you and it was, but it didn’t have the power lift gate, but I tried it and it was very light, compared to the Chevy Equinox and he was absolutely right. I loved the way it drove and the pick up and it was extremely comfortable and I wanted gray in the inside and it had that too. So we went inside the dealership after we drove it and he went out and looked at our SUV to see what we could do but we were upside down and the trade in wouldn’t work. Do that was a little upsetting that they gave us a bad deal at the dealership. I guess some dealerships don’t care what they do to the people, just to make a sale. We weren’t too happy , but we purchased the 2026 Sorrento S and we were very Happy with it and the salesman Anthony and everything went well. Thank you Kia of Cape Coral.

marcos gonzalez

★★★★★

a month ago

Had a great experience here purchasing my 2027 Kia telluride. Thanks to Chris fabelo my sales guy and Ryan the GM for making me a deal no one else could beat !