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About Business
For professional Car Repair care in Harker Heights, TX, Killeen, look no further than Kwik Kar of Harker Heights. Their team excels at delivering top-tier results for Auto repair shop, Oil change service, Car inspection station and related Car Repair needs. Their customer-centric approach has earned them a 4.2/5 rating based on 394 pieces of feedback. They have become an integral part of the Harker Heights, TX community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Killeen, Kwik Kar of Harker Heights is ready to assist with your next project or repair.
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Google Reviews
Amanda
★☆☆☆☆ Beware they will charge you $10 extra to remove your skid plate for a simple oil change. That’s about 9 screws that need to be unscrewed with a simple screwdriver. That is less energy than checking the tires pressure, which I didn’t ask them to do. If they nickel and dime for something so simple do not go there if you have anything big that needs to be done to your vehicle. The owner tried to tell me that most vehicles do not have skid plates. Every vehicle I’ve owned and own now has skid plates. It’s there to protect the underside of your engine in case you hit something or something goes underneath your car it can get sucked into your engine without that plate. If you do not have that skid plate, you need to get one for your vehicle so you do not destroy your engine because that’s expensive. The owner is uneducated when it comes to vehicles. She was kind, but she doesn’t know how to run a business.
Brad Vandergriff
★☆☆☆☆ don’t trust anybody in there at this location talking about they will replace your Your windshield or repair cracks to make an appointment booked an appointment for $175 on day of appointment was moved to Friday per my request over a holiday weekend. They requested more money to redo the appointment request another 25 request another 50 another 25 said person on the friday which appointment was agreed upon. Said individual was given a total of $200 and no services were rendered for replacement of windshield contacted them and said I would like to just get my money back cash app me. And they told me the $175 is a nonrefundable due to a contact i signed so proceed with caution do not accept any side business for any of these individuals that work at this location On oil change side never had a problem used for year but i would definitely proceed with caution if any individuals request some side work
Steven de Comarmond
★☆☆☆☆ Let me start off by saying the manager is really nice. However, each time I take my car here it leaves with something else wrong with it. I took it in for an oil change and expressed to them that I only wanted the oil change done because I’m planning on getting my 60k mile service done at my dealership and I’m already planning on coming out of pocket for my 60k service over $1400. Well, she told me that it was going to be about an hour until my car was finished up so I decided to walk across the street and get food. I had left my number with them so they could call me when the vehicle was done. I have a 2020 Subaru WRX. An hour passed and I still didn’t receive a call but I was eating still so I wasn’t concerned 2 hours pass and I decide to head back so I can see what’s going on. When I get there the guy tells me that they had put the wrong oil in my car and that it’s going to be about a 10 min wait and I’ll be on my way. I’m tired and freezing cold at this point in time because I didn’t prepare myself to be there so late it was about 5:30pm at this time and the car was supposed to be done at 4:30ish pm. So, I tell him “hey totally cool as long as there’s no problems other than that” so I’m waiting in the lobby now and thank god it’s a little warmer than inside the Raising Canes but 10 mins pass by and then next thing another hour hits and it’s 6:30 and I’m asking them again what’s going on with my Subaru….. the guy tells me that the vehicle should be ready to go and so he tells me the cost is going to be $101 and I asked him because of the fact they messed up and didn’t even have the decency to call me and let me know that it was going to be longer wait time at the very minimum if I could get a discount. He lowered the price to $98… the other customers in their started saying how they waited 4 hours and since 8 am, respectfully for their cars and the manager had told them it was going to be quick. This place is so understaffed and making a bunch of mistakes and just lying to our faces saying it’s going to be in a decent time. I rather you tell me the truth and take your time and do it correctly then blatantly lie to my face and then screw literally everything up. The worst part about this whole experience isn’t even what happened there. I had asked ONLY for a oil change and verbally communicated to the manager directly this information and today 03/01 I left to work and thought I had mud on my car tire because it kept leaning to the left and my front yard tends to get muddy during this time of year and normally the tires will build up with mud, unfortunately. Well, it turns out it wasn’t just muddy the drivers side front tire was completely flat and I had driven about a mile before my light had switched on and alerted me something was terribly wrong with my car. The crazy thing is this isn’t the first time that this has happened here. She says there is a leak on the exact tire but I was never informed on this being an issue this time around. Last time they did my oil change 4k miles back the same thing happened and they fixed it and about 1k miles ago I had went to the 7/11 and had filled up the air on all my tires at the 3k mark and had 0 issues. So, why is it that when this company is filing up the air in my tires (which I had asked them only to do the oil change) is my tires going flat?? To top it all off I called today on the side of the road because my tire was completely flat and the manager told me that it’s not her problem that I should take it to discount tire and pay to get it fixed! I really do not get how I get treated this way because I work sales and I’m literally so nice to my customers and yet I get the worst of luck. I’m literally so stressed out because of everything else in my life right now and just for her to say it’s not her problem. She told me she’s basically the owner and there was no one else about her I could talk to so idk what else I can do. My only advice is go to Valvoline instead. They don’t care here
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