L&S Automotive

Wes Comeaux

★☆☆☆☆

Edited a month ago

Edit in response to owner: No need to apologize, it's money you're losing out on. There are many shops that work on older Tacomas. I picked one and they got me fixed up. $2300 and some change for the 120k mile service and to repair stuff that was needed. I'm a happy customer of theirs now. ---------------------------------- This mechanic shop has the weirdest policy I've ever heard of. I was told by Matt that they do not work on vehicles that are over 20 years old. My truck is a 2005 Tacoma (notorious for being a long lasting vehicle) and because of the age, he refused to do a simple 120k mile maintenance service. He said "the small jobs turn into big jobs with older vehicles". As a customer, what I'm hearing is "this is too much work, and we don't do work here, even if you pay us". If you communicate properly why "the small issue is turning into a big issue", you can then quote the customer for MORE MONEY and they can either deny the service or agree to it. The success rate of this will depend on how well YOU can communicate the issue. But instead, you have made the blanket decision to not work on anything over 20 years old. The problem with this decision is that customers who own these vehicles also have newer vehicles in the same household, and they also have friends and families with newer vehicles as well. You are losing that business as well once the word spreads that you are not willing to do any real work. The least you could have done was notify me about this absurd vehicle age policy when you verified the vehicle info over the phone. Instead, you let me make an appointment and drop the truck off and told me later on phone. I called a different mechanic shop not even 3 miles down the road and made an appointment. I asked if they had a 20 year old vehicle policy like L&S (so I could be aware BEFORE I wasted my time again). They said no and had a good laugh about it and proceeded to help me. Apparently L&S is a joke. I have since looked at some of the bad reviews here for L&S and it looks like I dodged a bullet anyway. This was a blessing in disguise.

Craig Benoit

★★★★★

a month ago

Being new to the area we took the advice of our neighbors to try L and S Automotive. We were not disappointed. The friendly and professional service has earned our continued patronage. I wholeheartedly recommend them for all your automotive needs

Pierre Legrand

★★★★★

a month ago

Extremly happy with the service and quality of communication! My Sienna brakes were having problems and LS took care of it. Was surprised how much better my brakes worked after they serviced them.

Lauren Hoffpauir

★★★★★

4 months ago

L&S has taken great care of my car over the years. They are honest and upfront about what needs to be done. At one point, my car broke down in another state and they were able to find when we last fixed the part and worked with me to get warranty covered (all while I was 6 hours away). They even shuttle you to work or home if you are close by them so you dont have to wait there. Great people, I wouldnt trust my car with anyone else.

Robert Blackwell

★★★★★

4 months ago

My brakes were very bad and squeaky. I was referred by a friend and also saw great reviews. I ended up needing new brake pads and rotors. All the parts came in and the repair was done the very next day. Great work and great customer service. I highly recommend!

Karen Ligon

★★★★★

5 months ago

This was second experience at L&S Automotive and both times have been amazing. This last time my AC wasn’t working. I was able to drop off my van the next day. One part needed to be ordered but found out it was on back order for months. However, they were able to find a certified used part with a warranty. I was kept updated throughout the entire process. I will L&S Automotive to all my family, friends, and coworkers.

D Majumdar

★★★★★

4 months ago

I was left completely stranded on the interstate when my accessory belt broke without warning. The water pump, and the alternator were both put out of action. I barely managed to limp the vehicle over to L&S (cause They were the closest according to Google) beyond work hours and left it in the parking lot. Next morning, I stopped by really early and explained the situation. They very gracefully agreed to help me even though my car was a Suzuki and they didn't work on Suzuki‘s anymore. Replaced the belts and tensioner pulleys. although the final bill was definitely a little too steep for me, but at the same time, I understand that car-repair in this economy is anything but cheap no matter where you get it done. All in all, i liked the experience and wouldn't think twice before recommending them to friends!

Avery

★★★★★

5 months ago

These guys are so smart, detailed, transparent, and professional. And kind! And fast!! First time I’ve ever felt like a mechanic wasn’t taking advantage of my lack of knowledge. They did their job fantastically and left me with notes about my car that I may need to pay attention to in the future. I definitely trust them and will look to them for help next time I’m having car troubles!!

Kristen Miles

★★★★★

5 months ago

Friendly, knowledgeable, and competitive price. They are little slow but they want to make sure the job done right not fast. The place was clean and they greet everyone as family. Chris was the best and made sure they had the right parts before they started the job!! P.S. they take Partnersone!!

Kamesha Washington

★★★★★

2 months ago

Very professional and always have a great attitude. I love everything about this mechanic shop. They also communicate through text message and very thorough and helpful. I wish this business get to thrive for many more years to come.

Brad Larzelere

★★★★★

4 months ago

L & S Automotive HIGH praises. Patrick and his peeps treated me w professionalism and courtesy. They fixed my problem in a timely manner w no hiccups or unexpected delays. Highly recommend!!!! Will be back for future vehicle repairs. Thank you :)

Mary Gentry

★★★★★

7 months ago

Excellent, friendly, and honest service! I was able to book an appointment online for the next day. They kept in touch throughout the day as diagnostics were performed and discussed the results at length. My car was ready the same day. They also offer rides to and from the shop - what a game changer! The entertaining sign in the front and funny note with the bonus snack are the icing on top! I highly recommend L&S!

Jerran Hansen

★★★★★

11 months ago

Matt and Rachael have put together a great shop with a great crew. They just did a transmission drain and fill for me on my ‘18 Tacoma and the whole experience was great. Love you Matt!!

Riecke Schaefer

★★★★★

3 months ago

I heard a strange noise upon cold start up on my Acura RDX. It’s a good thing I brought it to L&S when I did. The timing belt was about to fail, which would have ruined the engine. They even provided a video of the loose belt, due to the tension pulley going out.

Dallas Dykes

★★★★★

7 months ago

Great experience supporting a local business. My car needed an oil change and tire rotation, and I received an L&S mailer with a coupon. I went online and was able to schedule an appointment for the next morning. Matthew and the team got me in and out in less than 90 minutes and were proactive to evaluate and recommend services that will be needed in the future. Rather than feeling like I was being upsold, Matt warmly presented options like you’d expect your mechanic to do. I’ve spent much of my adult life using chain auto service stores for vehicle maintenance. It felt really good to finally find a local shop to consider my “go to” for maintenance and repairs.

Jeff Young

★★★★★

7 months ago

My experience here was refreshing. They got my car in right away, made a precise diagnosis and repair, and charged a fair price. I plan to become a regular customer and recommend to anyone needing their car serviced. Thanks Matt and crew! A+++

Michelle Aucoin

★★★★★

6 months ago

Super easy to schedule appointment convenient for me. Like the new texting program that they sent me about what maintenance my car needs. Called to discuss what I should do now and what can wait until later. Thanks, Michelle