About Business
Residents of Lansing, MI, Lansing have long trusted LaFontaine Chrysler Dodge Jeep Ram FIAT Lansing Service Center for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto air conditioning service, Auto spring shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.9/5 rating with 20 reviews. Throughout Lansing, and particularly in Lansing, MI, LaFontaine Chrysler Dodge Jeep Ram FIAT Lansing Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact LaFontaine Chrysler Dodge Jeep Ram FIAT Lansing Service Center for any Car Repair inquiries or to schedule a visit to their Lansing, MI facility.
Google Reviews
Brenda Marsh-bobier
★★★★★
2 years ago
diane v
★
☆☆☆☆
2 weeks ago
If I could give NEGATIVE star I would. I found a used car last week and gave a down payment to pick it up the following week due to my work schedule and not living close to the dealership. Notified the dealer today I am coming in this afternoon to pick up the car and found out - they sold the car to someone else!! They cashed my check earlier in the week too, made an agreement for pickup date and sold the car several days ago without my knowledge. I spent almost 3 hours with them last week, put insurance on it to drive it away today, took time off of work - lots of time and money invested with LaFontaine. I would never recommend buying anything from a LaFontaine store.
Ibraheem Masoud
★
☆☆☆☆
a week ago
I purchased a certified pre-owned car with LaFontaine and with in 30 days I ran into some issues with it. There was a loud screeching sound that came up and the check engine light came turned on. I took it to a car parts shop to see the code that came up and it was a very small evaporation leak. I went back and forth with the service department and me bringing it in but they said they have a list of people on a list for a loner car because I needed one so I can get from and to class and work. So I was not able to bring it in until I had a car to use in the mean time. They are horrible about getting back to you and the used sales manager does not return calls even if you leave messages I just happened to get a hold of him randomly when I called the other day. I left my car there a few days ago and they got back to me saying it will be $700 to fix. After going back n forth they are telling me it’s not covered or their responsibility because the serpentine belt and the gas cap are not covered in my protection package. With all of that said they are not good about honoring the time frame saying the car was not brought to them right away and it’s been slightly over 30 days since I got the car and the only reason I did not bring it in sooner is because I needed a car in the mean time due to the car that I just got from them. They offered to get me in to a rental from enterprise at the dealer rate but I did not feel responsible for paying for a rental because the problems came up with in 30 days of picking it up. Now they are saying I should have brought it in right away and now it’s been slightly over 30 days i am responsible for the repairs. This is just such a terrible experience I would never recommend anyone from going here to buy a car, they are very bad with communication and do not take care of people. They go out of their way to make sure they are not responsible and are very good about taking your money and over charging for very minor repairs. I’m still going back and forth with them at the moment but so far I wish I can give them 0 stars. LaFontaine you need to do better I had a co worker who had a very bad experience with you guys and if I known before I got a car from them I would have never stepped for in this dealer I regret the day I went here and I’m going to fight as hard as I can to make them take care of these issues I’m experiencing. Even if they do I would recommend going to a dealer far way from these guys. Do not take this review lightly and STAY AWAY from LaFontaine -0 stars.
SK TREE
★★★★★
a year ago
Professional.
Brad Lansdale
★★★★★
4 years ago
Great place, better people
Michael Thomas
★★★★★
3 years ago
Folks there listen and found a car for me that fits me and my budget.
John Greathouse
★★★★★
3 years ago
Gave me good, sound information on how to address the problem I am having with my vehicle.
Steven Schooler
★★★★★
a year ago
Andy Porter best customer service I had in a long time
Christopher Hellmer
★★★★★
2 years ago
Hands down the Best Ram dealership around Mid-Michigan. Polite and respectful.
ZZee Star
★★
☆☆☆
2 years ago
Ryan in Service had bad customer service and he's the manager in service... 2900$$ before and after my car was repaired
Robin Warren
★★★★★
2 years ago
Zane is awesome. So friendly and helpful. They fixed my jeep. I'm a happy customer.
Owen Messier
★
☆☆☆☆
Edited a year ago
Very dishonest shop stay away they will scam you. Even if under warranty you have to pay 180 fee for them to look at your car.
Lance Ebey
★★★★★
4 years ago
My cousin's van was in for repair and I had to get a few things from it. The staff was kind and helpful. Greeted me with a smile and directed me to the van. Wonderful people in the Service Department!
Nora Sailor
★★★★★
4 years ago
They have the best service department ever. I have always been treated with respect, with honesty, and their work on my Jeep has been thorough, accurate and at a fair price.
Katie Ramp
★
☆☆☆☆
2 years ago
Their customer service is absolutely terrible I was treated like an inconvenience every step of the way and to top it off they left my wrangler UNLOCKED in their parking lot which allowed someone to rifle through the consoles and steal from me. You’d think after having to go through this that they’d at least comp a fraction of the service you had done. I will never be going back to the service center and never purchasing a vehicle from a lafontaine owned business ever again.
Carl B.
★
☆☆☆☆
2 years ago
Dishonest, or incompetent. Hard to tell which it is. But here we go. I brought my 2016 Dodge Grand Caravan in to have a known and warrantied problem fixed. These Caravans are known to have a problem with the lock actuators in the sliding doors. And have a warranty up to 150,000 Miles. This is indisputable. The passenger side slider on my caravan stopped working back in September. I brought it in to LaFontaine to have the lock actuator replaced. Upon inspection I was told it was in fact the door latch, not the actuator that was bad. And therefore not under the 150,000 mile warranty. Thus would cost me over $2000 to fix. Not having $2000 to fix it, I refused service, paid the $160 diagnostics fee and left. I looked up resources on how to fix it myself and found a simple way to unseize the lock actuator to get the door open. I figured I'd give it a shot. And lo and behold, I was able to unseize the actuator and my door popped open just fine! NO PROBLEM WITH THE LATCH AT ALL!!! Which leads me to one of two possible conclusions. #1. The dealership, wanting to milk more $$$ out of this repair than was necessary, diagnosed more of a problem than existed. Or #2 the tech that diagnosed the problem was simply incompetent and unqualified to diagnose it properly. Therefore missing the simplest option. Either way, I still have a door lock actuator that needs to be replaced that is UNDER WARRANTY! I'm out $160 for literally NOTHING. And I can't actually trust the dealership that I'd have to use to make said repair. If you can, steer clear of LaFontaine. Whether dishonesty or incompetence, you simply can't trust that you're getting the job done right.
Sky Jones
★
☆☆☆☆
a year ago
Came here on my first visit to fix a wheel bearing and I had mark Washburn and it was great I had no issues. He explained things well, and I felt good about it. Second visit I come here was for a leaking water pump. I had Zane bowell. It was going to be a 2-3 day process to get this water pump installed. I agree to it. On day 3 I called to see if it is ready for pickup or close to being finished. They said it wasn’t started yet but would be done tomorrow. So I call on day 4. Now I am told that they ordered the wrong water pump. Why didn’t they tell me that on day 3!?!? But they now have the right on ordered so I let them continue. I call on day 5 now and they still don’t have the water pump in yet. So my car has been there for 5 days now untouched and I’m struggling to get rides to work and places I need to go. I finally got my car back on day 7. I left with no intentions to come back. I don’t believe they ordered the wrong water pump at all. I think they were covering something up. My car is a Chrysler 200 with a 3.6 penastar engine. One of the most common mopar engines as it is more than 20 different models. So I move on from that. Day 9 my car loses power shortly after I start it. The battery cables both positive and negative were literally set on the terminals! Not tightened at all!!!! Ever since this happened my car now has a check engine and throttle control light that occasionally comes on if it’s a cold start and my car goes into a limp mode. I will be getting this fixed elsewhere because if I go back to this service center I won’t have my car for 3 times longer than any other shop and they don’t even put it back together properly! Beware of this place very shady vibe!
Trish Spann
★★★★★
8 months ago
Took my 2020 jeep renegade in for new tires coolant flush and replace brake fluid flush and replace as well as an alignment for the new tires They did an excellent job on my truck and the person who took care of me did an excellent job of getting things done as well as washing ny truck before I took it. Iam very satisfied with the service I had done .Andy Porter service advisor is the one who took care of me and he did a great job for me .I want to thank him .It's always good to be treated well at a service appointment and makes me happy to be a customer.
Tammy Melser
★★★
☆☆
3 years ago
My oil change/tire rotation turned into a stressful couple days. Lube tech said all lugnuts were cross threaded (yet he rotated the tires). A mechanic looked at it the next day and said they were not cross threaded but 6 lugnuts were over torqued and needed to be replaced. My lugnuts were not broke when I went in. The photo is when I got my Jeep back. So I would say their tech over torqued them. The service manager DID correct the problem eventually, while still not accepting blame. I received a questionnaire about my visits. I answered honestly about my experience. Within 4 hours of filling it out......the service manager called me and proceeded to chew me out for my review! He was mad that he got the score he did after he fixed my issue, which he again stated he didn't have to do! Was actually getting loud and rude about my review. Had him on speaker so my friends could hear him. Thought they were supposed to be filled out truthfully. ??? Another friend of mine that has a Jeep vehicle said she also has had an issue with same guy at this dealership. Neither of us will go to this Jeep dealer again.
Michael Roby
★
☆☆☆☆
3 months ago
My experience with Lafontaine has been horrible. The service department is a joke. I posted a review about my experience . I get a generic response probably from Ai as if they really care. But if you read it at the end of my review you might think they do.It was fake because if they were serious they'd have called or responded back when I responded to they're first email. Instead I get a letter from they're lawyer saying they don't want my business anymore. News flash. I'm never going to spend another penny with them. They sent that letter as if they're the only place selling cars in town. Also has anybody ever wondered why you've never seen a black person working in the service department? Based on the way I've been treated I think I know why. Save yourself a headache and stay away from Lafontaine service department on S. Pennsylvania.
