About Business
LaFontaine Collision Center & Body Shop Ypsilanti brings expert Car Repair solutions to the local community in Ypsilanti, MI, Ann Arbor. From Auto body shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Ypsilanti, MI appreciate their attention to detail, leading to a consistent 3.8/5 rating from 53 reviewers. By focusing on the specific requirements of the Ypsilanti, MI area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Ypsilanti, MI and beyond.
Google Reviews
Nick Lombard
★★★★★
5 years ago
Amazing work and professional staff! I worked with Mike A. to have my Kia Sedona fixed after a collision. He was professional, helpful, and kept me informed throughout the entire process. The body work itself came out fantastic, and the car looks brand new. I highly recommend this place!
Michele Perri
★
☆☆☆☆
6 years ago
I am so very disappointed and angry with LaFontaine Collision. I had an interior car fire due to a battery defect on December 20, 2019. Although we told the tow company we wanted it taken to LaFontaine Jeep in Saline it was taken to the collision center in Ypsilanti. (Although, at this point, I'm not sure it would have made a difference.) The insurance company approved repairs on the 24th and we received a call from Mike on the 26th saying that they had received the go-ahead from the insurance company, the parts were on order and we were second in line for repairs and should be repaired by January 3. Since then we have received various excuses and outright lies as to why the vehicle has not been repaired. It is now January 17 and we still do not have the vehicle back. We are now being told that it will be ready on January 23, but we are not holding out much hope. I had a negative experience with LaFontaine in the past and swore I would never go back, but they had the vehicle I wanted so we went ahead and gave them another chance. The sale was very smooth; they are obviously very happy to take your money. However, when it comes to service they are proving, again, to be incompetent and dishonest. Unfortunately, trying to contact someone at the corporate level is no less frustrating, which explains the TOTAL LACK OF INTEGRITY at the lower levels. If you are considering #LaFontaine# for any sales or service I would advise you to run, not walk, in the opposite direction.
Lindsay Garinger
★★★★★
3 years ago
I am a first time brand new car owner. I needed body work fixed damaged from a deer. Lindsey & Drew are patient, professional, and kind. I had anxiety about the length of time my car would be in and Drew meant it when he said I could call to check every day. Lindsey helped me navigate the steps with the insurance company. They were both friendly. They have my trust and loyalty.
Macie Magda
★
☆☆☆☆
Edited 3 years ago
All I needed was a quote on my car. I go in told it will be 15 minutes 50 minutes later I’m on my way for the next four days I have been waiting to get the quote quite simple isn’t it it’s the simple tasks That just seem undoable for some people. Went to a nice shop in saline and got my quote right away after 10 minutes. They also didn’t get in my car and drive it to the back to check it out, just quick,efficient, and correct.
Rebecca Reamy
★
☆☆☆☆
6 years ago
After an accident, my car was sent here because it was a preferred repair shop. The accident happened on a Thursday. I called the body shop on Monday to find out the status and was told by someone there that it was totaled and that I should contact them when I hear from my insurance agency so I can set up a time to come collect my items from the car. I heard from the insurance agency on Tuesday and called LaFontaine on Tuesday to tell them I would be there Wednesday evening to collect my items. After about an hour drive (because of traffic), I found out that my car had been given over to a 3rd party and towed about 45 minutes away from my home. I did not give permission to have the car removed. I had, according to my insurance company, until Friday to claim my items. The manager, George, who gave permission to take my car, has not expressed any regret for making this mistake. I now have to either a) drive 45 minutes to the new location of my car to get my belongings, or b) get my insurance company to tell the company who has my car to remove my belongings and mail them to me. Since this was the car my son drove, I will not know if we actually get everything that was in the car. Do not trust LaFontaine Collision. This was a huge mistake on their part and they are doing very little to make it right. All of the burden is falling on my shoulders when the mistake was clearly on their part.
Amanda Wright
★★★★★
7 years ago
I have had the unfortunate circumstances of needing their services twice. Each time, their staff has been exceptional. They are kind, professional and willing to go the extra mile for customer satisfaction. They have continued to exceed my expectations and I am grateful for their wonderful care and attention to detail. Adam, the manager, and his staff have made the difficult process after an accident, as easy as they could. They took time to throughly answer all of my questions and explained every part of the process. If you find yourself needing collision/repair services, you won’t be unsatisfied here!
Jeremy
★
☆☆☆☆
4 years ago
Happened 2 years ago. Had surface rust on a 2017 Chevy Sonic. Called and set up an appointment. Got to this place and the guy who I had an appointment with wasn't even on the property. Drove an hour and a half to get here. Guy called me and rescheduled and a half hour before the next meeting. They canceled on me. Pretty shady place if you ask me
Diane Bondie
★★★★★
a year ago
Friendly staff. Took my truck to have door arm replaced. They did a great job and went above expectations, buffing out a small scratch in my car at no charge. Would definitely recommend them.
Dan Elliott
★
☆☆☆☆
10 years ago
I went here to get a quote on a simple headlight repair and they refused to prepare an estimate until I filed a claim with my insurance. They refused to even look at the vehicle. I'm not a an expert but this process seemed a little backwards to me. Overall, I was very disappointed how quickly they turned me away after I walked in the door and how rude their staff was in the little interaction we had. I brought my vehicle to another body shop on other side of town where I was treated much more respectfully and actually got a repair estimate, no questions asked! I would not recommend this place to anyone.
Stacia Zellner
★
☆☆☆☆
3 years ago
Sad to say that my experience wasn't good. I made an appointment to drop my vehicle off, which took weeks, and then they were unable to start working on my car for nearly 2 weeks. My contact person didn't have voice mail so I had to keep calling back and trying to reach someone. I didn't receive an estimate and no one followed up with me throughout the process to advise me what was going on. I had to follow up with them, which is unacceptable. I understand that we are in the midst of a pandemic and that there are a lot of delays. Hoping that things improve with time.
frazier cunningham
★
☆☆☆☆
4 years ago
This did work on two of my trucks in past with no issues however my recent attempt to get a repair done was very different. After over 2 weeks they couldn't even get me an estimate after promising multiple times. When confronted about their delay I was told that they are overwhelmed. I told them I'm taking my truck elsewhere since they are too busy so they sarcastically thanked. I felt this was very unprofessional. I wouldn't recommend this place is you value your time
Dale Seamon
★★★★★
5 years ago
This place is fabulous. The work they do is amazing. When my wife was hit from behind (twice in 2 years) the collision damage to my new Ram truck was repaired without any delays. The work was perfect, as good as or better than new. I would recommend them to anyone who wants first class service by true professionals that will do the same quality of work on your vehicle as they would for their own. I was treated like family - it is not just a slogan, I AM FAMILY,
Brian Adelman
★
☆☆☆☆
Edited a year ago
**AVOID ANYTHING WITH THE NAME LA FONTAINE**Don’t bother going here. They are all about happily ripping you off. Just needed a simple partial tail light repair. First they wanted $800 for a new partial taillight when I just needed one intact from a junkyard. When I called them out on it they did get one from a junkyard for $80 and charged me $460 for a 15 minute repair I probably could have done myself if I wasn’t pressed for time. Any other collision center is better than this one. Customer service is of no importance with this company..
Alicia F
★★★★★
2 years ago
I was frustrated when I called LaFontaine about unexpected damage to my new vehicle. The Body Shop got me a last minute, same day appointment and was able to do a quick repair on my vehicle. They exhibited excellent customer service and everyone was very friendly and accommodating. They went above and beyond to help. Thank you.
Sunny
★★★★★
7 months ago
I drove up with no appointment my fuel door would not open. Three service people got to work fixing my car immediately. They took care of it before I ran out of gas and I appreciate everyone who jumped in and took care of me. Thank you!
Panda_MK4
★
☆☆☆☆
9 months ago
Manager Kasey is immature and didn’t like being told they messed up. Shop ruined a wheel and replaced it with the wrong one even after being given info to replace it with the right one. Nice sawzall and air hammer damage just because I asked to have it back.
Sherrill Dean Teaster
★★★★★
a year ago
So I had my entire 2018 Silverado High Country truck painted. I am amazed at the level of detail that was taken on my truck. It came out perfect. Beyond what I expected. Their painter is top notch as well as the office manager Kasey Ray. I even had door panels replaced with new and she made sure the panels were "New", as ones were sent that didn't meet her approval. I don't know anyone at this facility so my review comes unsolicited. There are not many places of business left that go to this degree of making sure you're happy. So, take it from me, This place rocks!
Candis Watts
★★★★★
10 months ago
Jenny was an amazing help through the entire process and even going out of her way to help me set things up that she didn’t have to. Bonus, the Shop got my car back to me 3 days ahead of schedule. Great experience from beginning to end.
Dakota McDermott
★★★★★
a year ago
Kasey R. was EXTREMELY helpful getting me in and out after a bad experience with Caliber Collision next door. The paint work and fitment of the panels they corrected is like new! Don't make the same mistake I did, come here first! The quality of work speaks for itself.
Noah Blank
★★★★★
Edited a year ago
My experience was great! I was rear-ended and needed bumper repair. It wasn't major, but considering I just purchased the vehicle 6 weeks prior, I wanted to get it fixed. The initial written estimate turned out to be incorrect, but the team explained that once they began disassembly, they might uncover additional damage—which is exactly what happened. As expected, I the appreciated the update before they proceeded, rather than skipping over it or moving forward without my approval. Despite the additional repairs, they finished the work earlier than expected, which was a pleasant surprise. Overall, I’d definitely recommend LaFontaine!
