Laguna Woods Auto Repair, Inc

Nitza Talby

★★★★★

a year ago

The only repair shop in town I'll trust my car to! The place is run professionally with a smile. Excellent mechanics, very fair price, and superb customer service! I actually enjoy my visits there and trust my car is in the hands in town! My whole family are thankful customers for 30 years!

Bruce Clark

★★★★★

8 months ago

great shop ! there open honest and answer all my questions. Their experience, expertise and knowledge is impressive. They were to best price for my repairs out of 3 other areas garages,,,

Kevin Hudnell

★★★★★

11 months ago

I can't say enough good things about Laguna Woods Auto Repair! They did an incredible job diagnosing and fixing an electrical issue in our 2012 Fiat 500. Their expertise and efficiency saved us from having to consider parting with our car, and thanks to their excellent service, they’ve now become our go-to shop for all auto repairs. Highly recommended!

Chris Scalia

★★★★★

2 months ago

Jeremy and Bob and team always deliver friendly and expert service. Great result and communication throughout the process.

Vic A

★★★★★

11 months ago

My passenger headlight was out, so I called Bob and made an appointment to have it replaced. Bob took my car to the back and came out within a few minutes and showed me that the real issue was wiring that had been chewed through by rodents. The part was ordered by Jeremy, the fix was made and they completed the AAA auto checklist. The price was very reasonable. In addition, I received the AAA discount. I am a happy customer and I will be back for future vehicle maintainance needs. Thank you Bob, Jeremy & Crew.

James Schurmann

★★★★★

2 years ago

Just like the old mechanics by the side of the road on Route 66!! These guys do it all. No matter what car you have and what service you need, they can handle it. With a smile and an honest evaluation of your needs. AND a ride home if you need it And their coffee is good too. As long as Bob doesn't make it. I've been with these folks for 11 years, wouldn't go anywhere else.

Joe Rego

★★★★★

a year ago

I had an exceptional experience at Laguna Woods Auto Repair. I brought my car in to address a suspension issue and a suspected coolant leak. After a thorough diagnosis that showcased their time, effort, and expertise, they provided me with a detailed estimate. What truly impressed me was their decision not to charge for the diagnostic work—something I’ve never encountered in the automotive industry, especially after such a comprehensive evaluation, and having previously owned my own transmission repair franchise. Peter, my service consultant, was friendly, welcoming, and knowledgeable. He took the time to explain everything clearly, making me feel well-informed. The atmosphere was genuinely customer-oriented and inviting. I'm thrilled to have found an honest and trustworthy repair shop and will definitely return for future needs. The word-of-mouth referrals were spot on! Highly Recommend!

john m.

★★★★★

9 months ago

You're in good hands with Laguna Woods Auto Repair! I recently had my first experience with Laguna Woods Auto Repair, and I'm thoroughly impressed. After a glowing recommendation from a fellow senior in my community, I decided to check them out for myself. One of the first things that stood out was their convenient location, very close to our community. They also offer complimentary rides, which was a huge plus. I was able to get a ride home and wait comfortably instead of being stuck at the shop. I brought in my 2023 Camry for an oil change, and the service was top-notch. Every employee I encountered was genuinely sociable and eager to assist, making the whole process pleasant. Knowing they are also a AAA Auto Center approved facility adds another layer of trust and assurance. Based on this initial visit, I'm optimistic for future services of equal quality. Laguna Woods Auto Repair has definitely earned my repeat business!

Frankie Rende

★★★★★

a month ago

Dayton and Jeremy were great to work with. Extremely knowledgeable, helpful, and honest. Can’t recommend enough. Wish I could give 10 stars.

Eva Sears

★★★★★

5 months ago

I have been using Laguna Woods auto for several years. Twice there have diagnosed and repaired electrical problems with my 2013 Escape the dealer could not resolve. They are efficient, and affordable. Everyone who works there is friendly and professional.

ALAN TSUBOTA

★★★★★

4 months ago

I brought my RAV4 Hybrid in for a great deal of work. The staff of Laguna Woods Auto kept me informed of their progress and the vehicle was done when they said it would be done. No surprises! Loved everything about my experiences and this is why they are my "go to" auto repair facility!

Dianne Brunt

★★★★★

a month ago

My regular place to go. Always friendly and helpful. Never a problem getting an appointment. I can usually wait for routine service, but they do have a courtesy van.

Jen Groenewald

★★★★★

4 months ago

So many auto shops are not the most honest business, especially with women. This place is different! Fair pricing, upfront info, and very friendly service. Shout out to Jeremy (I think that’s his name), who spent a lot of time with me explaining things and seemed happy to do so. My smog guy also mentioned that the work they did installing a new catalytic converter was super clean. I think the people at this shop are honest people who take pride in their work, and that is hard to find!!

Morgans

★★★★★

4 months ago

I give Bob and his staff 5+ stars!! I took my car there when it broke down on my son, and he had to get to work. Laguna Woods Auto Repair accommodated me in an emergency situation to give super efficient service in evaluating the problem. They even took care of tapping off the fluids to get me safely back on the road. God Bless Bob! His 1950s style waiting area fits him perfectly because he provides first rate old school service! Wow, I thought those days were gone. I highly recommend!

Elna Chiasson

★★★★★

4 months ago

Alternator replacement! Excellent phone service when calling for quotes. Could assist me the next day! Friendly and helpful service when my car broke down like 300meters from shop. They were willing to go get it there! I am so happy that Nextdoot Neighborhood advice got me to them! I am brand new to area and i was so happy with the overall service! Thank you very much. Lovely dping business with you

Bradley Erwin

★★★☆☆

2 months ago

I took my 2006 Chrysler Pacifica in to check for emissions vapor leaks and the cause of a “Gas Cap” light. $180 for the diagnosis, which would not go towards the repair. I had other shops fail to find any leaks or problems with the gas cap (I tried 3 myself!). Their diagnosis of a faulty sensor (no leak!) was correct. Their price for repair was $190 or so, including the sensor. My problem with the shop is that there was a multipoint inspection included with the repair and two of the checks on the list were obviously not done. I came in to the service shop with a low pressure signal for one tire that I forgot to tell them about. When I picked up my SUV, the tire pressure warning was still on! I checked the tire and it was down to 23 psi (supposed to be 35 psi) I found out the valve itself was leaking. They were closing so one of the guys came out and used a tool to tighten the schrader valve. But, obviously, they had not checked the tires and brought them all up to the proper pressure, as per the check list. Also 2 days later, my battery died. It was almost 3 years old (the warranty at Costco was 3 years) and I did get a replacement battery under the warranty. But, charging system and a battery check were also on the check list! Had I known the battery was bad, I wouldn’t have gotten stuck, before getting the battery replaced. I talked to Bob (the owner?) about what happened and although he was apologetic, their was no compensation forthcoming. He only stated that one of his mechanics must have cut corners and that he gave all his mechanics positive talks in the morning about good customer service. He did say, 3 times during the conversation, that he should take me to a steak dinner…

t k

★★★★★

a month ago

These guys are awesome! Jeremy was extremely helpful and easy to work with, making it a great experience. I will definitely be coming back. Excellent customer service, Fast and reliable work, with competitive pricing. Can't ask for much more.