Pacific German, Inc.

Mike T

★★★★★

3 weeks ago

Pacific German goes above and beyond. I now bring both my VW's for service at Pacific German. They have proven themselves to be the most competent repair facility in the area. I am very pleased with the attention to detail and workmanship. Both my cars are in tip top shape and will continue to be, thanks for Pacific German.

Steve Han

★★★★★

5 months ago

I recently brought my vehicle in for its 20,000-mile service, and I wanted to share my appreciation for the outstanding experience. From check-in to pick-up, everything was handled professionally and efficiently. They performed a thorough inspection and proactively identified two leaks that I wasn’t aware of. I truly appreciate their attention to detail. I’ll be following up with the dealer to address those issues. Thank you for maintaining such high standards and making routine maintenance a smooth and pleasant experience. Looking forward to continuing service with your team!

Jack Pouchet

★★★★★

a year ago

Phenomenal service! We wanted a hidden hitch for my wife’s lowered Audi S5. Shawn and the team at Pacific German took care of us. Great installation of a Stealth hitch. Appreciate how quickly, neatly, and professionally they did the install. Amazing. Photo is with our bike carrier attached.

Phil Braun

★★★★★

2 years ago

Tyler and the entire team at Pacific German are the only one I trust and for good reasons. They are genuine, they know these cars better than anyone, pricing is excellent, and they go above and beyond for the customer. I have been bringing them my cars for the last 7 years. They just did the brakes and service on my Jetta, and I dropped off my Audi with them for some upgrades. I couldn’t be more happy with everything they have done. They have made some cars faster, some more reliable, and some they just help me maintain. From their customer service, to their work, to their pricing I highly recommend them.

The Atlas

★★★★★

4 years ago

The only shop I trust with my cars. Absolutely fantastic service, insanely fast turnarounds, and meticulous attention to detail (After service I see paint pen marks on individual bolts denoting that they've been torqued to spec) Great very well trained techs. Treat your cars with respect. My cars usually come in dirty and yet they go the extra mile and have them washed by the time I come pick them up. Very good communication, have yet to fail on delivering on time after being given an ETA. Have had my Audi A4 Allroad (B9) tuned, modified and serviced here. E46 M3 modified and serviced. C63 AMG modified and serviced. I mean it when I say, I literally don't trust any other shop with my cars anymore, and if I ever move away from SoCal, I'm going to have serious trust issues finding. a new shop.

Luis Sanchez

★★★★★

11 months ago

I want to give a big thank you to Pacific German for their excellent service! I had my Audi headlights programmed, and the experience was top-notch from start to finish. Tyler went above and beyond to help me with my car — his attention to detail and willingness to go the extra mile really stood out. You can tell this shop genuinely cares about their customers. Everyone I interacted with was honest, professional, and transparent. It’s rare to find that kind of service these days. I truly appreciate all your help and will definitely be back. Highly recommend!

A K

★★★★★

8 months ago

★★★★★ I had an exceptional experience with Pacific German for my Audi A4 service! Tyler and the team are incredibly knowledgeable and professional, making the entire process seamless. They expertly handled headlight and taillight modifications for European specs, along with a tuning and various maintenance items. The attention to detail and quality of work were outstanding. I highly recommend Pacific German to any Audi owner looking for top-notch service and expertise!

Rasmus Ekman

★★★★★

Edited 2 years ago

I had my Porsche 997 TT in for engine repair, and ended doing the clutch and miscellaneous other things while the engine was out. Very knowledgeable and quick turnaround. Shawn was very responsive and kept me up to date on progress throughout. I’ve tried other shops in the area, but this is probably the one I will stick with. You pay a bit more than some other places, but I think you get what you pay for. Knowledgeable technicians and good service.

Manoutcher Goudarzi

★★★★★

2 years ago

I took my 2023 porsche Spyder to pacific German for over axel pipe , front wheel spacers and replacing factory air filters with BMC filters also changing factory paddle shifters and pairing my PDK shifter. It all came out great, Tyler was my contact and he was great and very knowledgeable and helped me with my decisions for upgrades . I highly recommend pacific German .

Jordan Rodell

★★★★★

5 months ago

R8 Brake service was very affordable and quick. They also identified a common oil pump leak and repaired this affordably. Super annoying sound coming from the rear strut identified and resolved for free. Couldn’t be more satisfied.

SoCal Sauna

★★★★★

Edited a year ago

Update! Had Pacific German do some performance mods to my (new to me) 991.2 Turbo S. This thing is an ANIMAL! Thank you again to Pacific German! Baby (991.2 C2S) got a new set of Michelin 4S tires. Then got a perfect alignment also with a GIAC Stage 1 Tune at Pacific German. These guys really know their stuff! Pacific German is also family owned. The Father, both Sons and Daughter run the business. Super cool, honest and clean shop! Also wanted to thank to Garrett at GIAC that was super helpful! WOW! What a difference! #PorscheObsessed #ThereIsNoSubstitute #PacificGerman #GIAC

Jonathan Becker

★★★★★

7 months ago

PG just lowered my 2022 Audi Q8 with H&R springs and spacers, and I could not be more satisfied with their work and the service experience. Shawn, Tyler, Elisabeth, and the shop team continue to be the most trustworthy, knowledgeable, and professional team I've experienced in So Cal, and I'm grateful that I live so close by. They continue to earn my business for both my Audis, and I could not recommend them highly enough!

Aaron Hunter

★★★★★

a year ago

Pacific German has been taking care of my two cars for about a year now. They’ve been able to do all of the regular maintenance, some upgrades like a trailer hitch, as well as track down and fix some tricky issues. They were able to confirm the existence of one issue in particular that the dealer said ‘didn’t exist’, and referred me to a more competent dealer to get it fixed under warranty. Their prices are super fair when compared to the dealer, and they’ll take their time with the car to make sure things are diagnosed and repaired properly. They communicate clearly and concisely, and have never tried the ‘upsell’ of unnecessary services like a dealer would. Their lounge is clean and comfortable, and my kids like looking at some of the cool cars hanging around when we come to pick up or drop ours off.

Geno Foster

★★★★★

4 years ago

I’m so glad I chose to go here! I recently brought in two 957 Cayennes to get some aftermarket suspension parts installed as well as wheels/tires mounted and balanced. Huge shoutout to Tyler, Alfie and the team at Pacific German for doing an amazing job getting both dialed in perfectly. I appreciate all of their attention to detail, knowing the vehicles were properly taken care of in all aspects. Before anything starts, their quick inspection goes through and makes sure the vehicle is a good candidate to continue on with the installation. It’s super helpful and reassuring seeing the pictures they provide along side descriptions of current/rising issues that they noticed during the inspection. Having that, whether you go through with the recommended services or not, is very useful with creating a baseline or just acknowledging things that can be done as preventative maintenance before any issues later become even worse. I personally went through with all recommended services as they were definitely needed and glad were brought to my attention because nobody likes a janky non-cared for euro lol. There was never a moment I felt unsure or uneasy with what they were doing, they were happy to answer any questions I had as well as give tips/advice for any future references. I’m glad I have found a professional specialist shop that I can continue to go to as well as recommended to all friends and family. Thank you Pacific German!

Kevin

★★★★★

a year ago

Really great shop. Tyler was extremely helpful with me both over the phone and in person and accommodated my short window to get a service done before I had to leave town. Not only that but he was extremely knowledgeable and great at communicating all the details of things I asked about. These guys work on much nicer cars and do much more expensive jobs than what I needed on my ‘17 A4, yet still showed me a high level of service. They definitely live up to the good reviews and the personal recommendation I got from a friend. Thank you!

Eyvonne Arrias

★★★★★

11 months ago

I never do reviews, however, Pacific German absolutely has changed that. I can’t say enough how excellent the service was that I received here. Shawn was thorough, patient, and honest. I received an estimated for $11,000 at the dealership and decided to get a second opinion. Final outcome at Pacific German was less than $300.00. Due to receiving an honest evaluation and not being up sold on unnecessary services. The biggest catch was the wrong fluid that was put into my car by the dealership. This was caught and corrected at Pacific German. Also saving me further damage to my car and ultimately, saving me thousands of dollars, literally! Happy to report, my car so far is driving like a dream l!! Count me in as a new loyal customer to Pacific German! Shout out to Elizabeth(front desk) she was professional and very helpful throughout! Thank you, Pacific German!!

Matthew August

★★★★★

a year ago

I recently took my Audi Q7 to Pacific German due to multiple engine misfire codes and other issues. Tyler was absolutely fantastic to work with, as was all of the staff that assisted me. They did a thorough diagnostic inspection, provided me with a preliminary estimate in a timely manner, and also took the time to share all of their recommendations for the work that was needed as well as additional issues they were concerned about so we could decide how best to proceed. I cannot recommend Pacific German more highly. In a time where integrity, honesty, professionalism, and compassion for your customers situation is hard to come by, I found all of those traits and more at Pacific German. Thank you!!