Landmark Honda Service

Terry Sopher Sr

★★★★★

3 months ago

We've had our hondas serviced for 14 YEARS at landmark honda. We keep coming back because their service has consistently been EXCEPTIONAL in every way: honest & excellent diagnoses; careful & top notch service & repairs when needed; reasonable pricing; never had to take a car back to have work done over! We've kept going there NOT because it's "Landmark Honda", which has been owned by several different auto companies. We keep going back for 1 reason: some specific exceptionally honest, expert, caring service professionals. We've had the privilege of being served by the following exceptional professionals dedicated to honesty, integrity, & excellence in customer service: (1) Richard Sherff- service lane manager; (2) David Mendez-service lane manager; (3) Robert Sloan- senior auto technician/mechanic, who is simply an ultra-reliable "wizard" diagnostician & solver of all auto ailments. These days it's all too rare to find auto repair professionals of their high caliber, integrity & honesty. We are very grateful for their excellence. By the way: I have no personal or financial conflict of interest in praising Richard, David & Robert: they're not family or related; I have no financial interest other than wanting honest, reliable, reasonable service cost. Landmark Honda is lucky and privileged to have Richard, David & Robert on their team--because it's the dedication to excellence by those 3 that keep us spending our $$$ at Landmark Honda. I hope Landmark Honda management recognizes their excellence and dedication by giving them generous bonuses that, in my opinion, they certainly deserve.

Shafait Chowdhury

★★★★★

Edited 2 months ago

Great buying experience overall. Alemu is an excellent salesman who made sure everything was handled perfectly from start to finish. Highly recommended.

Kidus Asmare Ayele

★★★★★

3 months ago

I had a great experience working with Maxwell when buying my car. He was straightforward, well-informed, and made everything smooth from start to finish without any pressure. I’m extremely happy with my car and the service overall. If you’re shopping here, definitely ask for Maxwell—he truly looks out for you.

Kimi Kim

★★★★★

2 months ago

It is my first time at Landmark Honda, and I had to get a tire replaced because of a flat. I had been to a different location just to be told they didn’t have tires my size and at my wits end. Despite the late time, Mr. Tim Godinho was very accommodating and checked to make sure my tires were in stock and had it replaced asap! Thank you so much for your excellent service!

oumaima azzat

★★★★★

5 months ago

I had my car serviced at Landmark Honda this past Monday, and I have to highlight how exceptional Morgan Spring was as my service advisor. From start to finish, she was professional, attentive, and genuinely helpful. She took the time to clearly explain what my car needed, kept me updated throughout the process, and made sure everything was handled efficiently. It’s rare to come across someone who combines great communication with real care for the customer’s experience, but Morgan absolutely did. She turned what’s usually a stressful errand into a smooth, easy visit. Highly recommend asking for Morgan if you’re bringing your car in for service — she’s excellent.

Renee Carignan

★★★★★

4 months ago

I've been coming to this service center for some time now (a year+) and I couldn't be happier with the service. Scheduling is easy, and the customer service I've received has been excellent. Morgan Hancock especially has been absolutely stellar. I'll definitely continue coming back here.

Yanine Harmon

★★★★★

a month ago

This post is pertaining to the service department … i have to say this location exceeded my expectations easy location to get to .. service department people and the shuttle service they offered were very helpful and pleasurable throughout my whole experience on getting my car repaired to pass state inspection … everyone was so sweet thank you to all who assisted and to Mr Kyuto probably spelled his name wrong but he is on the green team was the one who directly assisted me and did an outstanding job

Alexandra Lucia

★★★★★

5 months ago

Dealt with Shaun on the gold team. He was wonderful, very honest with pricing and suggestions. Very impressed with how nice everyone is at the service center. Only down fall is I had to call to check on status of the car because they are very busy.

Tiffany Tillman

★★★★★

2 months ago

Alaa was amazing! He listened carefully to all of my concerns during my service visit and made sure to document each one. After the diagnostics were completed, he explained that one issue was due to user error, while the other would need to be evaluated every two weeks to properly diagnose the problem. He did not create false issues or push unnecessary, immediate repairs. Alaa was professional, honest, and transparent.

Rudi Sorto

★☆☆☆☆

a month ago

I set an appointment to do a diagnostic cost me about $280 not worth it. They was trying to charge me about $5000 to fix the whole bottle and they couldn’t even tell me that the lower control harm was messed up. I had to go somewhere else that they didn’t even charge me to look at the car not worth going to get a diagnostic at the Honda dealership waste of money and time they’re just a big scam.

Clifton Thompson III

★★★★★

4 months ago

I rolled into Landmark Honda yesterday without an appointment and Morgan (my go to agent forever!) sprang into action! An immediate assessment was done by attentive service folks and it was determined that my automotive problem could be taken care of by early this morning. And it was! Morgan is always a delight (you'll see her name mentioned quite a few times on this thread) but I'd like to also give a shout out to service guys Jack and Kenny, too, who also helped to ease all the stress I came in with. Bravo, Morgan, Kenny, Jack and Landmark Honda! And thanks for the coffee!

K Chen

★★★★★

2 months ago

For Better or for worse, we've bought our last three cars with landmark Honda. We do our routine checkups with them and trust them on pricing and calling out when our stuff needs repairs. You have to take them to the mat when you're buying a car, in particular calling out stuff that is actually optional but looks like it's a fixed price on the invoice. So for instance in our last transaction they had a line item for " Alexandria windshield," up there with taxes and fees which turned out to be a a totally optional markup item for them. Similarly, they're going to try to upsell you on the Civic check treatment. Nevertheless, we keep going back and understand that that's part of the business for them and that it's on us to do our research. They're under new ownership and are modernizing but it's so understanding of that. The new owners made a point of trying to find new homes for all the people in places like billing that had their jobs taken out by technology. I think that says a lot. Shout out to Al and Morgan who are my people there.

Jeanne Burns

★★★★★

6 months ago

Thanks so much to Ricardo, my service advisor, for a perfect experience at Landmark Honda! I know with confidence that my car is in the best hands! It is super easy to schedule an appointment, I know that any work is performed expertly, and that I will be advised of any upcoming issues or maintenance that will need to be addressed - no surprises! Great communication and updates, too! I appreciate that you value me as a customer! Thanks!

Jean Jean

★★★★★

7 months ago

I had such a great experience here! I originally came in for an oil change and inspection, and everything went so smoothly. While working on my car, they found an A/C seal leak and repaired it under warranty, then discovered my air conditioner’s condenser was leaking. They replaced that too—also under warranty—which saved me a ton of stress and money. A big shout-out to Ricardo, my service advisor, who went above and beyond. My schedule was tight that day and overlapped with another important appointment, but he coordinated with the shuttle driver so I wouldn’t miss it. The driver was incredibly nice too, making the ride stress-free. The waiting area was also a nice surprise—cleaner and more comfortable than the last time I visited. Ricardo made sure to clearly explain every service they performed on my car and even walked me through what I’ll need for my next visits. It’s rare to find a place where you feel this taken care of—thorough, honest, and genuinely considerate. I’m definitely coming back!

Amanuel Tasema

★★★★★

4 months ago

We had amazing experience.Maxwell was very helpful and professional. He helped us so much to find our dream car. We are very happy with our purchase and the service.

Chris Sanchez

★★★★★

3 months ago

Purchased a new car with our salesman Siddiqi who was extremely honest and helpful through out the process. Highly recommend this dealership, they have a really good team there.

Michael Bewaji

★☆☆☆☆

a year ago

I am writing to express my dissatisfaction with my recent experience at Landmark Honda, and I strongly advise potential customers to reconsider their options. From the moment I entered the dealership, I encountered numerous issues. The customer service was not only unprofessional but also disrespectful, leaving me feeling undervalued as a customer. I was provided with inconsistent information and felt misled throughout the purchasing process. Upon purchasing my vehicle, I discovered that the interior was unclean, with multiple stains present. Additionally, the vehicle was sold with faulty rotors, despite assurances that it had passed inspection. The repair quality on a rim was subpar, with overspray affecting the tire. I also noticed tint glue left on several windows, which resulted in unexpected out-of-pocket expenses for me. I was informed that my registration tags would be shipped directly to me; however, this has not occurred. Despite voicing my concerns regarding my tags several times via email and the other issues, my inquiries have been met with silence. The General Manager, Bouna, made promises to resolve these problems but ultimately wasted my time by retracting his commitments, claiming they were not documented. To make matters worse, I discovered a used BULLET in the passenger seat just one day after taking ownership of the vehicle. The dealership's only proposed solution was to offer a detailing service, which is wholly inadequate given the circumstances. In summary, my experience at Landmark Honda has been extremely disappointing. I urge anyone considering this dealership to proceed with caution, as they do not seem to honor their commitments or provide the quality of service expected from a reputable establishment. Also a possible courtesy used BULLET in your car shop at Landmark Honda. This is truly a sorry excuse of a dealership.