Destiney Soto

Got rear ended and brought my car in to get my bumper replaced on my RAV4. Overall great experience, everyone was nice and I appreciate the care they took of my vehicle. Came back clean and lookin brand new!!
★★★★★ 2 days ago

Levustus McDonald

I recently conducted business at this location twice this year. The first was in an accident that ultimately resulted in a total lost and to repair a minor dent on a newly purchased vehicle. Both instances were good experiences and was handled by Carlos Rodriguez. I received the necessary information and was able to get updates in a timely manner. In the process of repairing the initial dent, the shop was able to identify another dent and was able to refurbish that area as well without any issues. Thanks for taking care of my incidents and another thanks to Carlos Rodriguez as well as the dent repair team. The vehicle looks amazing.
★★★★★ a month ago

mary jobe

★★★★★ 4 months ago

Iman Andrade

★★★★☆ 6 months ago

S. C. P

★☆☆☆☆ 10 months ago

Autumn Chavez

Chose LHM for my repair needs. Was unaware that they can hold a deposit while waiting for car parts. They have had my car for seven weeks, my service agent has been amazing with communication and responsiveness. However my car parts are just now being sent to paint today, after 6 weeks and still need to be assembled, not to mention the alignment. When I was able to speak to the repair manager, I asked if there was an compensation for the inconvenience the manager offered a discounted oil change 🙃 Left feeling undervalued and unappreciated as a customer .
★☆☆☆☆ a year ago

Emma Stanley

They are impossible to reach and are terrible at keeping you updated with what’s happening with your car. I still don’t have mine back and every time I call them they say it should be done today and someone will give you a call and I have not gotten a single call it has been over a month. This is after them telling me my car was done so I went in and the receptionist had no idea what’s going on and called the technician and they told me my cars parts were on back order and my car was no where close to being done. No one called me and i couldn’t get ahold of the shop so I had to go in a find out that information when I was expecting my car to be ready because that’s what all the updates about my car were telling me.
★☆☆☆☆ a year ago

Lin Greenwald

★★☆☆☆ a year ago

Jeremy Crawford

This is the worst location ever. If I could give it negative stars I would. I highly recommend you don’t use them for repair work and if you do then do not sign their agreement. I got my truck back and I have had close to $3k worth of tools and electronics stolen out of it when it was in there possession. Their agreement says they take no responsibility for stolen items. The manager even said if your radio was stolen they wouldn’t cover it. So they knowingly employ thief’s. When I brought this up I was told file it on your insurance. I am still finding things missing and they don’t care. They had my truck for over a month when they already order the parts and had them in stock. Update: The manager told me they would reimburse my deductible for the stolen items and now that I placed it on my insurance; they won’t even call me back to do the reimbursement. They publicly make comments on here to try and show “they care” but in reality it is just a false front. I have called and left countless voicemails with no return call.
★☆☆☆☆ a year ago

Max Felt

Seriously so frustrating. I give 2 stars because Brent Scoville was nice to work with (so he gets 5 stars from me), but overall it was so frustrating. I called the first time and no one answered (which I didn’t yet realize would be the same story every time) and left a message expecting a call back later the same day or the next day. Life got busy and I realized it had been a week with no call back. So I called again and she told me to just come in, no appointment needed. I brought my car in and instead of being very helpful they couldn’t stop talking about how the insurance of the guy who hit me is not contracted with them so they couldn’t promise me anything and expected me to leave my car with them from the inspection through to the part getting ordered, through the actual repair, and until they were satisfied they’d fully billed the insurance. I told them I could not do that and it then became a back and forth game between me and them and then me and the insurance. Once that got worked out and I had taken the car in, I called to get updates regularly but NO ONE ANSWERS THE PHONE. Finally, after having been without my car for 8 days I called and they told me it had been ready and they hadn’t even called to let me know which was so frustrating. I arranged to return my rental car and pick it up the next day. Short version: awful communication from this place in EVERY aspect: Answering the phone, communicating with the insurance, and calling to inform me of the completion of the repair.
★★☆☆☆ a year ago

Roselynda Begay

★★★★☆ a year ago

BoxsterMac

Took our truck here for insurance repair. A week later, we finally got a return call and promise to call us back the next day for an update on when parts would be available. No call and it has been another week. Left another message today and four hours later still no call back.
★☆☆☆☆ a year ago

Eva Perez

I was there for a sidestep that Larry H Miller was going to pay we paid for it and I went to ask what happened the sales man made every excuse you can think of not to pay us for something they were going to pay so please have them read everything all the people we were working with are not there anymore
★☆☆☆☆ a year ago