Lee Hyundai Service Center

John K

★☆☆☆☆

4 years ago

Scheduled me an appointment a month and a half out for a recall issue on my vehicle. Text reminded me 3 times the week prior not to miss my appointment. Get there at my appointment time and they don’t even have the part. Tell me to check again 2 days later. They still didn’t have it. Turns out they didn’t even order the part.

Ian R

★★☆☆☆

4 years ago

Never going back to the service center. Sales is fine and we actually really liked Dee, who sold us the Santa Fe. But the service center always finds a way to be unhelpful or do it wrong. We recently got a flat tire while out of town. The shop that plugged the tire informed us that the tires were on backwards. And sure enough, all four tires were put on backwards - they're directional. Another time, they managed to crack the windshield when it was only there for an oil change. I will say that the manager didn't try to get out of fixing it. After looking at it, he just looked at the service rep and told her to just go ahead and order a new windshield. It was replaced a week later. But they didn't tell me about it. And I immediately noticed it when I sat in the car because it was in the driver's field of vision and it wasn't a small crack. I can't help but wonder how it would have been handled if I didn't notice until I got home. And then there's the handful of times that we had an issue that was an easy fix but they didn't want to even try to help. The best example was when the radio went out. My wife called the service center and they didn't want to troubleshoot at all on the phone and said they didn't have any appointments for a few days. I probably sound like I expected too much from them, right? Well, here's why I think they suck and don't want to help... because we called Sales and the guy was like, "Oh yeah! That happens sometimes with that model. Do you have 30 seconds and a paperclip? Look here and use the paperclip to get in and hold the reset button until it resets... ok, that work? Yeah!? Cool, glad I could help! Call for anything, don't waste your time back there for stuff like this." I would buy from there again but I would NEVER let them service my vehicle.

Tropical Monsteradise

★★☆☆☆

5 years ago

Usually I don't have issues here, but the past two experiences I've had were awful. From never answering the phone, to system being down so can't schedule an appointment (then finally getting one scheduled then arriving then them saying I don't have an appointment) to NOT RECOMMENDING a service, they leaned on demanded service. I worked a lube job for littler over a year and you never do that... When I told them I don't have the money for that ATM, they threw attitude and screamed at the service guy to wrap it up, drop it and get it out of here. Also, they added services to my account and was trying to say I've serviced my car 5 times instead of 3 (I have a maintenance plan for 10 services) and took them an hour to remove the extra two. Then the Complimentary car wash literally took an hour and half...

Dehigh Tarrer

★★★★★

2 years ago

Bought a certified used car recently. Andre was the salesman that made me very comfortable with the purchase. He really knows the product and was able to patiently walk me through the process. He will always have my business. Made it quick and easy.

Sherri Craig

★★★★★

a year ago

Thank you for helping get my 2018 Tucson back on the road. After diagnosing the problem with my vehicle. They quickly placed the claim to Hyundai Manufacturer for on my behalf and got my car back on the road. I was given two different loaner vehicles while my car was being repaired. Declan is the best service center advisor around. He was always available for my questions and concerns. Kelly is great as well. Kam was great with providing me with loaner cars. And thank you to everyone who helped me during this process. Ms. Craig.

Makeuplov13

★☆☆☆☆

2 years ago

I was very happy to be just 15 away from home for service . I scheduled a appointment and after I took the shuttle to go to eat , spent around 45 minutes I came back and I saw my car outside so I when inside and asked and they said they were about to call and tell me they couldn’t do service on my car because it was to low and they couldn’t get underneath. I think they should’ve tell me as soon as they saw my car. Also they need to update the equipment for all kinds of vehicles.

Joel

★☆☆☆☆

a year ago

Don’t bother scheduling a service appointment, apparently it doesn’t matter they will still make you wait 2 hrs past your appointment time before your car even gets into the bay for a simple oil change.

Traci Edgerson

★☆☆☆☆

a year ago

The service center has the absolute worst customer service. I had a 9am appointment for an oil change and still waiting. They pressure you to buy the service plan but honestly save your money and just go to Jiffy Lube. This is the 3rd time I’ve been here and every time I come here it’s a nightmare. I don’t recommend their services and would rather pay for an oil change anywhere else. I’m sincerely worried I won’t be able to get my kids from school in time.

David Dingus

★★★☆☆

a year ago

Called the service department about a week before my appointment. I asked what consisted of a 45,000 mile service. I was told a basic consisted of oil change, tire rotation, air filter and cabin filter replacement, and multi point inspection, plus fuel additives. For a price slightly over $200. What I got today was a oil change and tire rotation for $120. And a list of "Needed " services which included a both air and cabin filter replacement and other services. When I questioned the advisor he showed me a chart of what was included. When I got there for my appointment I told the advisor I wanted a 45,000 basic service. Poor communication or just another way to charge more.

Laura Stewart

★☆☆☆☆

a year ago

Wouldn’t go back to this center. Communication was not good in the least. My husband had to stop myself abs out dig at the vet before going and the vet, despite taking nearly an hour to get my dog back, was done faster than our car. I checked into the vet at 10:35pm. My husband got to the dealership about 10min after he dropped me off. They took the car back and completed the most of the service. At 11:00am he was told it needed an alignment. We’re had it serviced in KS a month prior and that had not been bright up, but it was a long drive, so it was possible that it needed adjusting.He texted at 12:13pm that they were finishing up, however that wasn’t true as they still had a couple tasks left, but put the car outside because machine for aligning was down, but they didn’t communicate that. At this point, I was done at the vet and waiting to be picked up. He was only informed about the machine having issues when he went to speak to the service advisor. At the same time, I was getting notifications that we needed our cabin and engine air filter replaced, and a full A/C service. No explanation or pictures were provided. As a prior service advisor, I know that these mechanics can get job happy, but it’s the advisors JOB to question if it needs to be done if the mileage doesn’t make sense, and we were just over 26K. It’s recommended to replace every 30K from what I’ve read. We looked at the filters when we got home and both could’ve easily been cleaned and did not need replacing in the least. Another thing a service advisor should do is communicate services needed BEFORE the car is taken out of the garage when they have a waiter. That was only done in relation to the alignment, which funny enough one even listed on the “needs immediate attention” sheet with the filters and AC service. The fact that there was so little communication is enough for the review, but what really irked me is the fact that the multi point inspection was left incomplete. Nothing good bad or indifferent was marked for examining under the car. It was all left blank. It is disappointing that this is the only center close to Raeford, but we’ll be driving to pinehurst to see if that dealership is any better, because this type of service is unacceptable.

carol arndt

★★★☆☆

10 months ago

I felt that didn't want to do service on my car. I had a code on my car. Went on. Lady says, "Sit down. I will let you know. Then, about 10 min later, she told me. Your mechanic could do it. It is $ 2800 without making sure what might really be wrong. Crazy. So I took my car and left.

Marilyn Harper

★★☆☆☆

a year ago

The service advisers are extremely pleasant and do their jobs. However, it is apparent that the employees who actually work on the vehicles don't have the same work ethic. I had an appointment for an oil change at 8:30am. I arrived at 7:45am. At 9:30am I checked with the service advisor to see how much longer it would be. He said my car would be next to be serviced, meaning it had just been sitting for 1 hour and 45 minutes! I asked why my service hadn't already been started and they had no answer. I asked what time they opened and they said 7:30am. I then asked how it was possible that in 20 minutes of being open before I arrived that there were enough vehicles with appointments to come in that would put me back and hour past my appointment time. They had no answer. So, I see that the problem isn't the service advisors. The problem is those performing the service.

Lisa K.

★★★★★

7 months ago

I recently purchased a Hyundai Santa Fe and had my first oil change today. I wanted to say thank you to Keon for being such a great service rep! He explained everything and had my car completed and washed in no time. Customer service isn’t always easy to find and I was very happy that Keon and Lee Hyundai still care about the customer.

Nick Shyne

★☆☆☆☆

a month ago

Awful experience, both time I've been to this place it appears that their mechanics are incompetent as well as the sales staff. I came to pick up my vehicle and they gave my key to the sales staff who called me on my way and asked my ETA. After I had stayed I was 25 minutes out the staff acted as if it was not a problem at all, just to find that everyone had left early and make my 45 minute ride to pick up my vehicle pointless. This location should be reported to the BBB and I don't recommend ANYONE to take your vehicle here. Not to mention the prices here are absolutely OUTRAGEOUS.

Bryan Brinkman

★★★★★

4 months ago

We were on the very last day of a three-day road trip when we realized we needed a replacement for a specialty tire—definitely not what you want to discover far from home. Declan at Lee Hyundai of Fayetteville couldn’t have been more helpful. He figured out the issue right away, found the exact tire we needed, and had us back on the road within a few hours. He was kind, reassuring, and made a stressful moment feel totally manageable. So grateful we ended up there and got him that day!

Lisa Sullivan

★★★★★

2 months ago

Bryce Deppe provided us with outstanding service when our new Genesis had issues. He went above and beyond to help us solve our problems. He was responsive to my concerns, listened without judgement and most of all he made us feel like valued costumer. Best of all they were able to fix my car and restore it back to its original conditions. Thank you Bryce.

Vivian

★★★★★

a month ago

I purchased a new car here about two and a half years ago, and since then, I have visited this service center more than ten times for oil changes and tire rotations. Since service advisors are usually assigned at random, I have worked with many different individuals over the years. While me and my daughter have met a couple of kind staff members before, our recent experience with Gary Wallace was so exceptional and moving that it prompted me to write my first-ever review for this center in 2.5 years. After a minor accident, we were worried about potential underbody damage mentioned by the other party's insurance company. What truly touched me was Gary’s incredible dedication: to ease my worries, he personally lay down on the cold, uncleaned floor twice to thoroughly inspect underneath my car. Seeing him put in such great physical effort on that hard floor—without a moment's hesitation—just to ensure me and my daughters safety and ease our concerns made me feel deeply grateful, yet also quite apologetic for the level of trouble he went through on our behalf. It was clear that he wasn't just doing his job; he was sincerely giving his absolute best out of a genuine care for his customers. He answered every question from my daughter and me with immense patience, making everything easy to understand. His kindness wasn't just a professional formality; it was a sincerity that clearly comes from the heart. Gary’s professionalism and integrity are the reasons I am finally leaving a review. People like him, who work with such a deep sense of responsibility and quiet dedication, truly deserve to be recognized and successful. He has earned my 100% trust, and from now on, I will specifically be requesting him as my service advisor for all future visits. Thank you, Gary, for your outstanding service and for going above and beyond!