Leif Johnson Ford Service Department

Ashley Garcia

★☆☆☆☆

a year ago

I’ve owned my Mustang Mach-E for just over a year with only 11k miles on it. I initially brought the car in for what I thought was a faulty TPMS sensor. However, I was told I need a body control module replacement due (hazardous issue) . Now, two weeks later, my vehicle is still sitting in the shop, and I’ve received nothing but confusion and uncertainty from the service team. I've been misled multiple times about the status of the repairs, and it’s clear that the dealership doesn't know what the issue is. They've had to bring in a service field engineer to diagnose the problem, which only adds to the frustration. I’ve had to escalate the situation by contacting Ford directly, a lemon law attorney, and even President Jeff Buhl. While I was provided with a loaner vehicle, that’s not the point—I pay good money for my car, and I expect it to be reliable. My main concern is that when they finally “fix” the issue, it could result in a serious safety hazard. I want my car back, properly repaired, and I want to be able to trust that it’s safe to drive.

Christian Mauldin

★★★★★

7 months ago

Etienne is the best service advisor EVER! What a refreshing change from the repeatedly horrible service experiences I usually experience with Covert. Etienne quickly assessed my concern, and had the issue resolved in under 24 hours on a major repair, and coordinated a shuttle service for me. Ill be servicing my vehicle here for the foreseeable future.

N Ferreira

★★★★★

11 months ago

I recently took my car to Leif Johnson for a recall service and had an absolutely amazing experience—especially thanks to Brandon Large. From the moment I arrived, Brandon was friendly, helpful, and went above and beyond to make things easy for me. At the end of the day, when the car was ready, I wasn’t able to pick it up. Without hesitation, Brandon offered to have it delivered to my home—even though I live about 30 miles away. I mentioned that my gas tank was on empty, and he went the extra mile (literally!) by putting some gas in the car before sending it out. The driver who delivered it was also incredibly courteous. The whole experience was smooth, thoughtful, and so convenient. I truly appreciate the outstanding customer service and will definitely be back. Highly recommend!

Jason Hallmark

★★★★★

11 months ago

Brought my truck in for an oil change. Ken Halter was my service provider. I had no appointment and requested a synthetic oil they did not have on hand. No issues with the service. I also asked them to check the transmission for a shifting issue. Turns out the transmission had to be rebuilt and was subject to a known Ford TSB. This was the first issue with the truck in 66k miles. My purchased extended warranty covered the cost of the repair, which would have been more than $6k with just a $200 deductible and I was given an adequate loaner while it was repaired which took 5 days. Yes, I was offered services I did not ask for such as coolant flush, air filter and cabin filter, but that is part of any service department. Communication was good, parts explanation was on point, and staff were friendly. I will continue to use this service department for my needs.

Maddy Ghazi

★☆☆☆☆

9 months ago

I’ve had a truly frustrating experience with Leif Johnson Ford. From a customer’s perspective, it feels like there’s no real communication or efficient system in place. Every time I’ve brought my car in, I’ve dealt with confusion, delays, and staff who don’t seem to have a clear understanding of what’s going on. It’s disorganized, stressful, and extremely frustrating. What’s most shocking and disappointing is that this is where I purchased my brand new Ford vehicle. You’d expect better care and service from the place you trusted with such a big investment. Despite multiple service visits in the past month, and paying each time, my vehicle still isn’t functioning properly. I’ve lost confidence in their ability to fix the issue or provide a reliable customer experience. It’s exhausting to keep bringing it back with no real resolution. I expected a much higher level of professionalism and efficiency, and unfortunately, that’s just not what I received here. I wouldn’t recommend taking your vehicle here.

Fernando Ruiz

★★☆☆☆

a year ago

Took my veichle in for The Works package today. On the website it says it includes pressure check. As soon as I drove off, I noticed one of my tires was severely under-inflated. So clearly, they either didn’t check it or just ignored it.

Shawn Welsh

★☆☆☆☆

8 months ago

Sad to say today was my last time using Leif Johnson Ford. They're basically in my neighborhood and I have two Fords and another vehicle that was handy to have serviced by them... That was until today. The stench of up charges and unnecessary work was so odious that I just would now say avoid them like the plague. I bring a vehicle in with a broken serpentine belt. They quoted me $1k. This is a $200 job at best. The outrageous quote included a $250 diagnostic (even though I actually handed them the broken belt and said that is all I wanted fixed), labor rates of $225+ per hour, and a new battery because the existing one was dead (it isn't), and tensioner. (Part prices all several times supply stores.) They did knock off fees after I complained, but just not enough to make me comfortable that everything they do isn't covered in gravy. Y'all we work too hard for our money!

Austin Downtown

★☆☆☆☆

Edited a year ago

Update. 5 days after getting my oil changed; my check engine light comes on. What switch did they flip to get it to that? Its not the first time either. They lost a customer of 12 years. Nice service guy and I'm sure he's doing what he's told. They tried to sell me tires, again! Tires are only 4 years old, with only 20,000 miles or less on them. I work from home now, and drive very little these days. There is only normal wear and tear on them. They still grip the road. Even in wet weather. Then tried to tell me to replace the brake fluid. That they did for me only 2 years ago? No. Brakes are fine. My car is 12 years old. I bought it from them new. I have had it this long because I take good care of it. I know what I'm doing. Leave me alone with the up sales. I also found out, this leaf Johnson location will be closing, and the buildings torn down to put up condos. They are moving all the way to bee Cave? Why so damn far away? They won't be seeing me again that's for sure.

Kyle Dickerson

★★★★★

a year ago

For better or for worse, I judge a dealership largely by their service department. This review doesn’t come from me being pressured to click a link or anything forcing me to leave this - it truly comes from me being treated professionally, promptly, and honestly. Huge kudos to Brandon Large - he was an absolute pleasure to work with and diligently communicated with me through the entire service process. I will be back for all my service needs and won’t even second guess it. My first positive experience at a service department in 15+ years. Well done.

Justin Tong

★★★☆☆

10 months ago

Brought my 150 lightning for 10k schedule service. Apt was at 9am and the only thing needed to be done was tires rotation. It wasn’t done until 1pm. They called me at 12:30pm asking if I want to change cabin air filter for $99!? What $99 for a filter? I’m not coming back. The only nice thing is free uber pickup and drop off so I didn’t have to wait at the dealer for 4hrs! $35 total for just tire rotation. I’ll go to discount tire next time

Megs

★☆☆☆☆

a year ago

I strongly suggest not having this dealership do any service work on your vehicle. I took my car in for a minor oil leak, needed a new oil pan gasket and new shocks. They kept my car for over three weeks when I called to get an update as I was moving out of state in a few weeks. They hadnt even started the work yet, just had my car taken apart. I couldn’t wait any longer so I told them I was going to pick the car up and forgo the repairs for now. All of a sudden they were able to get it all done by the next day. They charged a ridiculous amount, over $4k, but I wanted the work done right and thorough and I figured a ford dealership would take care of a ford bette than anybody else. Man was I wrong. As I’m driving to Missouri, the bottom cover of my car drops down and is ripped off almost causing a severe accident. The metal oil pan shield dropped down but it was still attached just bent. I had to take it off in order to keep driving and I didn’t even need a tool to remove the bolts because it they were hand tightened. Ford uses big head screws that fasten into a plastic grommet to keep these shields attached. This dealership just used some scrap bolts they had lying around and screwed them into nothing, they just kept spinning since theres nothing for them to catch on. Even an amateur mechanic should have known better, just use some common sense. I called my service advisor and explained what happened and he was very dismissive and rude to me. He doubted it was from anything they did to the car, just refused to take responsibility. He said unless I bring it in there’s nothing they can do which is understandable but he knew I couldn’t do that since I was in Missouri now. The lead mechanics and service advisors should follow up on all work, especially work done by those that don’t have much training or experience. There’s no checks here before returning a customers vehicle, the car should be safe to drive at the very least. Yes it can be argued that the bottom shield isn’t really necessary but I disagree. The engineers put it on the car for a reason and now my entire under carriage is covered in rust and corroding. I know it’s from not having these protective shields but I couldn’t afford to replace them especially after I spent so much at this place. Also, I had wanted the transfer case and rear differential fluid changed but they didn’t have enough time to get that done. Told me after I paid so I thought I was paying for those services as well but nope. I think this place is the absolute worst, take your car literally anywhere but here. Jiffy lube will do a better job.

Christian Harmon

★★★★★

a year ago

Despite the poor service I’ve received at other dealerships, I’m very happy this isn’t one of them. I’ve had to take multiple vehicles to them for various reasons, mostly due to age and high miles (10+ years, 150k+ miles). Never felt taken advantage of and the service guys explain clearly what works needs to be done and why. I won’t be taking my cars to any other Ford dealership in Austin. Glad to have at least one dealership service department with integrity and honest work.

Claire Galley

★☆☆☆☆

a year ago

I would leave no stars if I could. I took a 2024 Ford SUV with less than 22K miles and an active original warranty here and explained that the service shop I’d been to the day before had diagnosed the vehicle as having a problem with the high pressure fuel pump causing noise that is getting louder as the car is driven, and said it should be covered by the factory warranty. After keeping the vehicle for 2 days, Leif Johnson called and informed me it was a “waist gate actuator noise that is normal and within specs” for this model and they refused to fix the issue. No integrity from Ford whatsoever.

Robert Mohr

★☆☆☆☆

a year ago

Dealership refused to honor the ford provided warranty on my Bronco that was under warranty. They used vague language in the contract to imply that the defect in my driver side window was due to a loss of alignment. Wheels lose alignment due to routine wear…windows should not. Especially when the vehicle is only 2 years old. I paid nearly $4000 for a FORD BRANDED Warranty. Additionally the service advisor tried to wrap in un-necessary services and parts into the cost of repair without disclosing that they were UNRELATED to the repair. He tried to imply that the engine air filter, vehicle battery, and doing an oil change were part of this repair. This appears to be a shameless way of adding unrelated costs. (Ostensibly to increase his productivity possibly qualify for bonus) I am attaching the text from the service advisor for reference. I find the dealer’s actions frustrating but the implication that the engine air filter battery and oil were required to fix the problem that I took it in there for is unethical. From Ken: “To fix the frameless window, we'd be looking at ($337 + tax) we'd be removing door panel and aligning the window, replacing battery ($234.95 + tax), replacing engine air filter ($64 + tax), doing an oil change ($70 + tax). The automatic up/down will be a programming covered under your extended warranty. --KEN HATLER Leif Johnson Ford”

The Wetzels

★☆☆☆☆

a year ago

We paid thousands to ensure our car with our two young children was road trip safe. The next morning we were 30 min from home on the brand new tires they put in when we realized we were on two flats with a 9 month old and 10 year old in the car in the Texas summer heat and a deadline to get where we were going on a Sunday. Our 3hr road trip ended up being a 12hr roadtrip as we hunted and walked the city without a vehicle to keep our kids cooled and entertained and found someone to take our car that was open on a Sunday. The stems had been totally butchered on the drivers side front and back tires. It looked like someone had partially sawed through them. Absolutely garbage. Do not bring your car here! Take your money to a good honest mom and pops shop like we did they took care of us and saved our day after this place ruined two brand new tires and sent us home having paid for nothing.

John Paul Roth

★★★★★

a year ago

Jaime, my service rep, went above and beyond to work with me to get my vehicle fixed and help me with the rental vehicle. My vehicle was fixed perfectly and I have nothing but praise for jaime, the rest of the service staff, and mechanics. I definitely recommend Leif Johnson service center

Megan Gray

★☆☆☆☆

a year ago

They lost a customer due to misinformation and bad business practices. I came in due to a car alarm issue- it wouldn’t stop going off spontaneously. we wanted to figure out if it was the battery or door latch or key fob. It turned out to be the key fob and was $1000 to replace 2 fobs- their module requires you to do 2 at a time, which seems like an unnecessary expense. While my technician was friendly and communicated well throughout the day, he left me with the impression that my $225 diagnostic fee would be applied to the total repairs- this was why I agreed to leave the car instead of going elsewhere. This was not the case- it is a separate fee, this was a direct miscommunication. Additionally, while fixing the malfunctioning key fob issue the technician noticed that the brakes “went all the way down”- brakes that were completely replaced by Leif Johnson Ford 13 months ago- and unfortunately are outside the 12 month warranty window now, and barely over the mileage window. Last year when they repaired the brakes, after I picked up the car, it was billowing black smoke on I-35 and the engine locked up while I had my toddler on the way to school- I had to have it towed back to fix what wasn’t complete (which was never explained). Now the technician says for the brakes “There may be a vacuum leak”, but they didn’t diagnose this further. I'm frustrated that the $225 diagnostic fee only covered the keys and not checking out the brakes in more detail. I’m frustrated they’re not prioritizing what’s in the customer’s best interests and what’s critical for safety. 5 years ago I worked with Megan to handle a time-sensitive body repair and was really impressed with her knowledge and efficiency; she clearly understood the system- but I didn’t experience this customer service today. My grandparents and parents were loyal to Ford, but now I’m rethinking whether it’s worth it. We have over 8 vehicles in my family and we will never take them to Leif Johnson again - to be nickel and dimed at every turn and to be told repairs they made just over a year ago failed so we have to pay for them to do the same thing again? Why would anyone want to take their car to a place like that? Poor communication. Poor workmanship. Avoid or you'll really pay for it.