Reviews
Jo Ann Petrosene
I brought my car into the Citrus Heights location and Josiah explained to me the problem. Josiah was very knowledgeable and friendly. I will return when I need further service to this location. Thank you Josiah!
★★★★★ a month ago
Eric Rhees
Nico, and all staff we interacted with, were polite, professional and very helpful.
★★★★★ 2 months ago
Amanda
There is one specific Man who does an amazing job. I think his name started with a T.
★★★★★ 3 months ago
Robin Bigelow
These guys are great, fast friendly reliable all things to love in car care!
★★★★★ 3 months ago
Herman Stegeman
Great service as always, had to get a flat fixed in and out in less than an hour.great staff.
★★★★★ 4 months ago
Ma b Wa
Excellent service, very friendly, very detailed on options. They did not over sell.
★★★★★ 4 months ago
Michael Burba
Amazing place. Price is competitive, awesome service and the best warranty around.
★★★★★ 4 months ago
Eme Tongson Chavez
Wonderful customer service! I was recommended by my property manager to get my tire fixed here as there was a screw in my tire which caused a flat. As soon as I walked in to the front office area, I was pleasantly surprised at how clean and organized and spacious the area was. Josiah was very warm in greeting me and professional in asking what they could help me with. He was really nice and took a look at my tire and told me how it would be an easy fix. I asked how much it would cost and he said there would be no charge. That was so kind and generous! I sat in the waiting area / office area and got me some warm fresh popped popcorn and sat down at the clean tables . It was only 10 min and it was done. Josiah gave me some diagnostics they did and told me that my tire warning light on my dashboard would go away once I started driving it, which it did. I really appreciate Josiah and wonderful customer service and experience. I will definitely come back . Mahalo Josiah and team!
★★★★★ 5 months ago
Frances Torres-Wilson
★★★★★ 5 months ago
Loan Heath
The folks at this store are always friendly and quick. They have fixed two nails in my tire and charged me nothing. Love this place and the great customer service!!
★★★★★ 5 months ago
Rachel Gutierrez
The workers at Les Schwab are knowledgeable and nice. I’ve been here twice in the last couple of weeks due to various issues with my car. However, the shop is understaffed and in the midst of training new workers which causes a backlog of customers. Yesterday, I had to wait a total of 6 hours even though I had a 10am appointment. My car wasn’t taken back until about 1:30pm. I appreciated the quick turnaround though when they were finally able to get to my car.
The lobby is clean and open but seating can be limited during peak hours. There’s also a small coffee bar and popcorn available. They have a public restroom that’s maintained.
While I think the wait time was disappointing and not truly the workers’ fault, the service they provide makes up for it as they try their best to help customers. I just recommend making an online appointment for early in the morning and not on Monday. Monday seems to be their peak day.
All in all, I recommend this shop due to quality of service and the friendliness/knowledge of the staff.
★★★★☆ 5 months ago
Cody T
Customer service is hit and miss at this location. Over the past several years I have had phenomenal experiences at this location. The tech (Josiah) who assisted me with my most recent purchase was knowledgeable and extremely helpful. Today, I went in to pickup parts from my order and the lady at the front desk seemed bothered that I came into the store. She was short, abrasive, and gave the impression that she did not want to be there after having to get out of her chair and walk from her desk to the counter. She left a very poor impression on a someone who was a lifelong customer. Sad to hear that the other sales guy who helped me is no longer there. Might be time to seek a new shop.
★☆☆☆☆ 6 months ago
Henry Carrillo
Honesty.
★★★★★ 7 months ago
Danette Gladfelder
★★★★★ 7 months ago
Raymond Carrillo
I was standing in line waiting my turn for customer service and one of the reps. immediately got on the hook to get another rep. to assist me. I thought that was excellent customer service by immediately identifying that someone was waiting. Geat job, L.S.
★★★★★ 8 months ago
Ryan Hollowell
★★★★☆ 8 months ago