LIVERNOIS AUTO SERVICE

Racquel’s Reviews

★★☆☆☆

4 years ago

My husband went in on a Saturday to see about having our new tires mounted & balanced & to also have a wheel alignment done on my vehicle. They were already pretty busy & asked if he could return for the service on the following Monday. No problem. Husband asked for a price because he’d have to work that day & he stated I’d be bringing the car in. He was quoted $160 for the tire mount, balance & wheel alignment. When I went on Monday & asked for the exact services, I was told the price would be $210! I immediately stated my husband was quoted $160 & I FaceTimed him to let the guy see him & also for my husband to tell me if this was the same person who gave him that price & it was! He had to honor the original price of $160. That was a huge turn off! They mounted the tires, not sure if they were actually balanced (I generally don’t trust them/their work at this point), but the same guy came to take me to look under the car & tried to explain why he wasn’t able to do a wheel alignment. He stated I needed a lower control arm. I left just having the tires mounted, paid $60 & I will NEVER return here! We were planning on taking our second vehicle there to have new tires put on it as well, but after the $50 price hike 2 days after the quote, they simply can’t be trusted! I don’t know if it was because I’m a woman, or if because they’re in “the hood”, they think they can price gauge, either way, they lost these customers for good. Run away from this place FAST!!

Chrissy Renee

★☆☆☆☆

2 years ago

BEWARE!!! I paid them $1250 to fix my car and they never did. They claimed to have fixed it but I had the same problem. My car stayed in their shop from October 7th- November 29th and the car is still not fixed. After going back and forth for a month and a half after they claimed they fixed my car they tried to charge me an additional $895. I asked for an invoice showing what the repairs were and the manager Z told me he couldn’t give me an invoice to showcase the new repairs because it was covered under the same warranty as the original repair. I was confused as to how you could charge me for something that was covered under the same warranty. I told him that didn’t make sense and he replied that the problem I was having was not a new problem. It was the same problem that caused me to bring my car to the shop in the first place. So how are you trying to charge me an additional $895? THEY WILL RIP YOU OFF AND I HAVENT BEEN ABLE TO DRIVE MY CAR SINCE OCTOBER. Before i brought my car there the problem was mild they messed my cat up so bad it won’t start and is not drivable. I wasted $1250.00 and the way the economy is money is tight. PLEASE DO NOT GET AND CAR REPAIRS DONE HERE.

Angela Calloway

★☆☆☆☆

a year ago

Worst place in the city...went in with oil light on dash. Got credit for new tires,$900+ and even with Carshield Platinum warranty I was out over $3600 in cash. Carshield didn't cover the electrical issue I went in for, and to top it all off I now have a steering wheel lock light on my dash..SMH, never again

Dtown Tony

★★★★★

7 years ago

I received excellent customer service from start to finish. I recommend that you stop in and see Jay for all your automotive needs. They beat all quotes I was given. Took care of my truck gave me full warranty on all my work plus a discount was given at the end. Jay made my first time experience a memorable one. This shop offers worry free no credit check financing to everyone and no money down. If you are short on cash and need tires (new) and name brand or auto repair stop by and really ask for Jay.

Jessica Hopkins

★☆☆☆☆

8 years ago

First off I have been going here for over 7 years as a customer now I was coming to get my oil changed today it is super cold by the way and it's cold in their building cuz there's no heat on now I walk in the guy says how can I help you I said can I get my oil change he says have you been here before I said yes a lady walks in she stands behind me he says are you guys together I said no he said so she's first well excuse me I was standing here you were servicing me you're going to let me pay my money and you're going to change my oil but now I'm about to use my services elsewhere you're rude and it was two of them one was just on the phone not even doing anything and it was enough time for him to make the transaction do everything they needed to do but he wasn't he was just standing there looking at the guy and they were looking at each other like they were both dumbfounded so evidently they have no customer service skills this is a zero I would not go here at all

MotorCity Albow

★★★★★

2 years ago

On Thursday unfortunately my Escalades Wiring harness came loose and got tore up real bad so I thought my truck was done totaled out Al & Joe really took care of me helped me tow my truck to their location and worked magic!! All I can say is wow they saved my vehicles life! From the front counter, the mechanics, and the cool older fella who will shuttle you home & back the shop was top notch service / they truly care about their customers. What a great group of guys who went well above and beyond to get my Escalade back on the road - to my people around this shop do yourselves the favor and let them fix your ride. It’s done right the first time every time with them!!!! Highly recommended!!!!

Al Portocarerro

★★★★★

a year ago

I wish I could rank higher but it maxes out at 5. Casey was the guy in charge that really helped me out. My tire needed to be fixed and replaced before I left for a 4 week international trip later that day. I told him the time crunch I was under, I told him what my priorities were and he really went above and beyond. Many places would not have taken my dilemma seriously, would have wasted my time trying to upsell me on something I didn’t need. Casey understood me clearly and responded to me clearly. Though my luck couldn’t have been worse that day I’m certain I made the flight because of Casey’s professionalism and the way I saw him communicate with his team. I couldn’t be happier with the way this was handled and would gladly recommend this type of professionalism to anyone. Thanks guys, got to see this view thanks to this shop. Merry Christmas!

Brittany Kimbrough

★★★★★

5 years ago

Very friendly staff. Had my first car serviced here and everything was done on my car same day! I couldn't be any more happier with the service!

John Gullatte

★☆☆☆☆

6 months ago

I go up there for a routine diagnosis I give the mechanic my keys he raises and proceeded to inspect the vehicle and suddenly out of nowhere SAM the guy who was the manager at the time just tells him to drop my vehicle and don't inspect it without any hostility on my part, even the mechanic was confused, I feel like I was discriminated against, the whole situation was just weird, and I need answers, I will be contacting the secretary of state to file a formal complaint

Tiffany Webb

★☆☆☆☆

a year ago

Terrible scam artist don't take your car there they be fast talking lying don't know what the talking bout over booking cars can't find the real problem I wouldn't play with that ever again Terrible experience didn't tell me nothing but what i told them from the beginning tried to get me to spend money on something I did not need My car was there november the fifth two thousand twenty four Three days and they still did not diagnose the problem Wanted to charge me 380 through my warranty. And still had to pay forty five dollars for nothing

Mue'y'Op Don Don KeO

★★★★★

a year ago

They are direct and by the book. They treat their customers and potential customers with dignity and respect. They offer a low price for a 10-30 minute inspection, and may consider wavering it, even if you decide to not fix it thst they or not at all. Everyone has their unique personality that meshes well to every individual customer looking for some straight answers. Thanks.

Anna Jo

★★★★★

5 months ago

I was out of town & had metal in my tire. Unable to get my tire off, they patched my tire so quickly. Couldn’t have asked or received better service!

Conor Locke

★★★★☆

Edited 4 years ago

Superior customer service and empathy for customers. I was treated like family and felt I was being cared for in a way I have never before at any auto shop. That being said, They failed to notice over MULTIPLE REPAIRS and THOUSANDS OF DOLLARS what was actually causing the recurring problems with my cooling system. I went to a different shop after I moved and learned the truth within an hour--exhaust from my engine was leaking into my cooling system causing high pressures and system failure. Livernois Auto, if you care to contact me and make this right, I can adjust my overall rating accordingly. Edit: Manager Joe contacted me about my issues based only on my previous review of 2 stars. He took my car for a couple of weeks even when he was extremely understaffed and replaced the head gasket and some cooling components for me at a greatly reduced rate. I did need to bring it back in 3 times to tweak a few things or replace more cooling parts, but all was covered in full. The car seems stable now and has been for several months. Thanks for standing behind your work Joe!

Sanford

★☆☆☆☆

7 years ago

Took my truck in for heating problem. They say it's the heater core $550. Call me to pick it up and had me waiting an hour. Comes out and say yeah I replaced the heater core and the thermostat (never asked for a thermostat, wasn't what he told me when he diagnosed it) but you have crack head gasket. I get the car back all of a sudden I'm have cracked head symptoms. $800 he say, I paid that and still my truck is running worst then ever. Didn't put my thermostat back in original spot. They rigged it somehow (pics). Also bought two new tires and one has a leak, rim wasn't sealed correctly. Just an all around horrible experience I'm still putting out money for. So unprofessional.

Danny Pagan

★★★★★

6 months ago

I caught a flat in the neighborhood today and happened to be a block away from this shop. Pulled up, Sam put his guy John on it immediately and he was able to fix the tire quickly and send me back to work in less than 30 minutes. I asked him to just put the spare on and he thought the original tire could be fixed and did so. Amazing work! Appreciate when good people take care of others in distress.

Helena Nunn

★★★★★

3 years ago

My 2017 Lexus RX 350 was in need of 4 new tires, an oil change and new brakes all the way around. Of course the Lexus dealership wanted a ton of money for these services, so I began to call around to some local shops. Now-I ain’t gone lie-I was afraid because I’ve always taken my car to the Lexus dealership for service. I definitely didn’t want to place my car in the hands of someone that would provide lower quality work-which would bring the value of my car down drastically in the long run. But, the staff at this repair shop made me feel very comfortable. They knew and totally understood my concerns. They educated me on some things I didn’t know about my car and gave me a great deal on the work. I paid a little more than half of what it would have cost me at the Lexus dealership to get the repairs done at this shop! Annnddd, my car drives like new! Way better than it’s ever felt when I picked it up from the Lexus dealership! This was money well spent. I’ll definitely be returning to them!

Erica Jae

★★★★★

10 months ago

Came here early in the morning cause my slow leak turned into a flat tire 💔 The staff here was super kind and also quick.. Very courteous group of guys! They plugged my tire, filled it with air and I was on my way to start my day. Although this was my first time here, I’ll definitely be coming back! I’ll also be referring my friends and family to this business for all of their auto needs when they’re in the area.