Google Reviews
Amy Leonard
★★★★★
a month ago
⭐⭐⭐⭐⭐ I can’t say enough good things about Lowell’s. Ryan and his team go above and beyond every single time. From fitting me into a busy schedule to taking the time to explain what’s actually needed (and what isn’t), they are always accommodating, honest, and professional. The pricing is fair and transparent, which is rare these days, and the work is done right the first time. Highly recommend!
Arcus
★
☆☆☆☆
3 months ago
Spoke with Ryan about a possible job with an older Toyota and was spoken too rudely and told no without any explanation. Chose this place as they specialize with Toyota vehicles just to be immediately turned down for a head gasket job without any explanation. Will not be doing business with this place again and going somewhere else.
DanVanDoren
★★★★★
6 months ago
I've only been to these guys once, but they seem like honest and great people. I'll definitely be giving my business to them moving forward instead of places like Tire Discounters who can never seem to explain their pricing to me or tries to sell me repairs that evidently aren't needed.
Dwan Edwards
★★★★★
a year ago
Consistency and exceptional job performance on my vehicle from oil changes to brakes and rotors to routine maintenance check-ups. My family has been a prideful supporter of Lowell's for decades and they are a household name in our family for mechanical repair. Lowell's is highly reputable, and I highly recommend them to you.
David Jones
★★★★★
2 years ago
Had Lowell's work on my 2008 Toyota Tacoma the week after new years. I had a list of general maintenance items that I wanted done. Before they did any of the items, they called me and informed me that 2 of the items were not needed. They said the rear brake shoes were only 40% worn and that I did not need an oil pan gasket, but only needed an oil pan plug gasket which cost a little over a dollar. They took care of the other items to my satisfaction and probably save me a few hundred dollars on the total bill. I would definitely recommend Lowells to anybody. Excellent work at a very fair price and I appreciate their honesty.
David Scott
★★★★★
a year ago
Just want to say these guys are awesome. In a day and age where everyone is trying to rip you off, you rarely get honesty from people, especially in the car selling/ car mechanic/repair world. I’ve been doing business with Lowells for over 20 years. They always do what they say they are going do and they don’t nickel and dime you. They give an honest assessment and an honest repair. I absolutely recommend these guys to anybody who needs to have their car looked at bc again they are honest and fair. That’s 2 of the the best qualities you could have. 5 stars and 2 thumbs up!!!!!!
Mal Jones
★★★★★
4 years ago
My family has been going to Lowell's for about 5 years and they have always done excellent work for a fair price on our Scion, and has never tried to up sell or push unnecessary repairs. Today my mom went in without an appointment when a warning light came on on her way to work. They noticed the brake light was out as well. They quickly fixed both problems and she was out the door in 10-15 minutes - making it to work on time. We highly recommend Lowell's for your foreign car repairs!
Nate Baily
★★★★★
3 years ago
We absolutely love Lowell's. I'm surprised that I haven't written a review here yet despite our multiple visits here. They have always taken excellent care of us, and never do anything that doesn't need to be done to the car, especially regarding brakes/rotors. They did a phenomenal job with my old LX 470 (land cruiser), and would highly recommend anyone with a #Landcruiser to check them out. Did the whole 9 yards for 180k service...timing belt, fluids, brakes/rotors, parking break, re-pack wheel bearings, and everything has been running smoothly for 5k miles now.
hedwig devine
★★★★★
2 years ago
They are the Toyota specialists par excellence! I have someone here in Georgetown who does a great job with oil changes for my Prius. For everything else, I go to Lowell's. They are honest and extremely knowledgeable.
Meerschaum Maven
★★★★★
5 years ago
These guys are awesome. They are trained Toyota experts. You could not get technicians at the dealership any better. My family has been bringing our T.'s here for over 25 years for everything from simple oil changes to engine replacement. Highly recommended.
John Estes
★★★★★
5 years ago
Lowell's is going to give you a great experience. They are experts and they use the best parts. I go to Lowell's because its a fair value and they use Toyota parts, which gives you 2 things. 1. You get the part that last the longest and 2. Lowell's warranty's parts in a lot of cases. Nobody does that! You basically get Toyota trained technicians for a way better value than going to a dealership. Thank you Lowell's!
Jess Alas
★★★★★
3 years ago
I've used Lowell's twice on my Mazda3 Hatchback. Each time I went with them they were super friendly, informative and efficient! I'll definitely continue to go through them for my auto care needs!!
Douglas B
★★★★★
3 years ago
My most recent experience was today for an oil change and to check the brakes and tire pressure etc. I went to a nearby restaurant to eat lunch while they worked on my car. While at the restaurant I realized that I had left my cell phone at home, so I went back to Lowell‘s to inform them of this and where I was eating. About 45 minutes later, the manager showed up at the restaurant and sat down at my table to explain to me what was going on with my car. This example of excellent customer service is one of the many reasons I have been going to this place for service for many years. By the way, they completed all work on my car much quicker and much cheaper than I could’ve accomplished at the local Toyota dealership..
Carmen Covert
★★★★★
a year ago
They were my second opinion & saved me $2,000 of the upselling at Toyota of Nicholasville! They are honest, fast & work hard to earn my business!!! Thank you!
Thomas Bryant
★
☆☆☆☆
4 years ago
Over priced, ignorant and useless. The only thing they recommend for a hybrid is just replace the battery not actually look at it. Even then they charge 1300 more than Toyota for a non-Toyota battery. Utter rubbish there is a reason why. they only have awards from a long time ago. So turns out was not the battery at all I had it serviced at another location. It was some wiring that connected to my battery. It was replaced and now my car runs fine. Also for anyone who is needing a battery for a hybrid check out Green Bean who can come to any location in KY and install while taking away your old one. For $1,525 you get a lifetime warranty, the battery and installation.
Karl Gustafson
★★★★★
4 years ago
If you own a Toyota near Lexington, I don't know why you would service your car anywhere else. They've been servicing my Landcruiser for over 4 years now and I trust them completely. They are honest, affordable, experts with Toyotas, and provide great service.
Tim Unger
★★★★★
2 years ago
If you own a Toyota any Toyota this is where you must have it serviced. These folks have the knowledge to tackle any issue big or small. They get it right and you will save some money in the process.
Peter Brackney
★★★★★
3 years ago
A five star review for an auto mechanic? Why yes! The team at Lowell’s is professional, diligent, knowledgeable, and honest. If you have a Lexus, Toyota, or Honda is the Lexington area, you should have it serviced at Lowell’s
LaKelli Hamilton
★★★★★
3 years ago
Best shop ever! Always friendly folk, my car has never been there for more than a week. Honest and true. My next car has to be a Toyota because I refuse to lose their service
David Buchanan
★★★★★
5 years ago
I challenge anyone to find a stronger auto mechanic outfit in or around Lexington. They have done repeated, outstanding work on my Tacoma, and they've always made it so that I could continue working and meeting my obligations while my truck was in the shop. For example, yesterday I brought my truck to them in the afternoon, concerned about a noise I thought I heard in the transmission, and because I needed to return to work, pick up my children, run errands, etc., they loaned me a vehicle to use - free of charge - while they diagnosed my issue. They got back to me before the work day was over, explaining that they couldn't identify any problems, and offered to perform a transmission flush if I was still concerned. I told them I would get back with them first thing in the morning, giving me time to decide if I wanted to invest in the service, and then I decided early this morning that I would just pick my truck up. I showed up at 7 a.m., and though my truck was still on the racks, one of their managers stepped out and got it off the racks for me so I could get to work. When I tried repeatedly to pay them for their time diagnosing and using their loaner vehicle, he refused and just told me to come back. Bet on it.
