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About Business
Conveniently located in Auburn, MA, Lux Auto Plus Service has established a strong presence in the Car Repair market. They have specialized expertise in Mechanic, making them a top-choice Car Repair specialist in Worcester. Backed by 1 satisfied customers, they currently hold a prestigious 5.0/5 star status on our platform. They take pride in serving the diverse needs of Auburn, MA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Lux Auto Plus Service is the go-to destination for quality and service in Auburn, MA.
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Google Reviews
Yetsenia Ortiz
★★★★★ 🌟
RICK D
★★★★★ I live in Mansfield ma it was worth the drive to lux auto hi five guys thank you
Delia Orsi
★☆☆☆☆ In December 2024, at age 19, I purchased a used Audi Q3 (73k miles) from this dealership. I was upfront about being nervous because I personally knew people who had bought cars here and later had major issues. I was reassured by the salesperson that the car was reliable. I trusted that and moved forward. I have never missed a payment. Within months, the car began having issues. While an early fuel pump replacement was covered under warranty and handled smoothly, that was only the beginning. I experienced recurring check engine lights, constantly changing diagnoses, and long periods where the dealership kept my car. Over time, repairs were performed without my authorization, including a throttle body replacement that I was only informed about after it had already been completed. I was never given a written estimate or asked to approve the work beforehand and was told I had to pay before my car would be released. Communication throughout this entire process was extremely poor. Calls were rarely returned, promised updates never happened, and I constantly had to chase basic information. When I questioned charges and asked for documentation, staff became hostile. The dealership could not produce a signed work order authorizing the repair. The situation escalated to the point where I felt forced to involve police simply to protect myself during the dispute. I ultimately paid under pressure and was trespassed from the property — despite my vehicle still being under warranty. After months of repairs and thousands of dollars, the check engine light is back on. The original problem was never fixed. This experience involved unauthorized repairs, intimidation, and a complete failure to resolve the issue. I strongly recommend avoiding this dealership, especially if you are young or inexperienced. There’s so much more to this story but google has a term limit. Go to Delia Marie to see it please avoid this place all I ever wanted was my car fixed and now the check engine light is back on this has been such a stressful experience and nobody here even has the decency to call me back ..
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