Maaco Auto Body Shop & Painting

Jakub Stumbaugh

★★☆☆☆

a year ago

Read a bunch of reviews online and Waco Maaco had great reviews. Not so much from me. I dropped my truck off Nov 11th. Was told it would be ready in 4 weeks. Its Jan 30th and still not ready. Have not received one call for an update. I had to finally call 2 weeks ago and they said it was in line for paint and would be ready in a couple days. Still nothing. Not one single call. So, take that as you wish.

Trinidad Perez

★★★★★

11 months ago

I called Macco and Anna set up a drop-off time immediately. I dropped off my car and Anna explained in detail the process to repairing my car. Anna gave me a completion day on the spot. To my surprise my car was ready for delivery two days earlier than expected. I was more than satisfied with the job on completion. Anna explained in detail, the work performed in my repairs. And then advised me of the guarantee on work performed. I will recommend Macco to all my friends and family. If I ever need paint and body work in the future, I will be a repeat customer.

Mitchell Morgan

★★★★★

11 months ago

Best experience I have ever had dealing with paint and body. I do not care which person that you talk to in the office. They are both great and communicate to each other. Thank you so much. Yes I will be bringing my other vehicle to get fixed at this shop!

J Braysons

★☆☆☆☆

4 years ago

I won’t be going back they didn’t fix what was damaged on the tail gate. I explained that the insurance didn’t wanna pay for my damages and that this was my worst experience ever. My truck have never been wrecked an thanks to MAACO it won’t get fixed..

A. Houston

★★★★★

4 months ago

Always great customer service and quality work! Anna was especially great, her attitude and willingness to go above and beyond was very much appreciated!

Chris Young

★★★★★

a year ago

Maaco did an excellent job painting the nose of my 2019 GS Corvette. The people were very nice and honest with me. I would recommend them to anyone for car repairs.

Coty Hackett

★★★★★

2 weeks ago

Always a great experience. Anna and Dave are very easy to work with. Thanks guys!

Dee W

★★★★★

3 years ago

I would recommend Maaco to anyone who needs work done. I had a rear dent and bumper damage. The dent was repaired and the bumper replaced flawlessly. Damian went the extra mile and offered customization for my emblems. I absolutely love the work and the customer service.

Malon Bell

★☆☆☆☆

2 years ago

The only reason I'm giving them one star is because I could leave the lot with my vehicle. Let my start by saying the only reason I went here was because they were the only body shop with room to take vehicles. Not only was I told my car would be done a few time only to find out it would be finished days later. At one point I was told the car didn't pass the persons inspection so it wasn't ready. I can only imagine what the vehicle looked like then. I was told my car would not start without jumping the starter and that they couldn't fix it. They told me I would have to take it to Toyota to get it fixed. Toyota said they would charge me $800 for a diagnostic. That's a completely different story. We had to run a new starter switch in the vehicle. Outside of that the bumper wasn't flushed and popped out after leaving the shop. The belly pan wasn't set correctly and I just recently saw this wire hanging (hope that's not important) while attempting to fix the belly pan. Talk about taking walking in with one problem and leaving with several. However, you see the work that was done. I don't normally leave reviews but I just couldn't let this one slide.

Maria Velez

★★★★★

a month ago

Very satisfied with the service and work they did for both of my vehicle claims. Thank you!

Spencer Kelley

★☆☆☆☆

a year ago

Bad beyond belief. Hit an animal that went through the bumper and into the passenger wheel. Took out the coolant reservoir and fender liner with it. Was quoted two weeks for repair after the "inspection. " I say that because apparently they only saw the bumper and fender damage. They blew past the original two week deadline and said it would take another week and a half to get a front spoiler for the bumper because apparently they couldn't find the right one and were trying to find something similar. Then they blew by that deadline, claiming a foglamp was still in the mail. Then after having my car for a month they finally figure out it needs a control arm and strut from the animal hitting the wheel, wich takes more time. Now I get the car home and the put in a new fender liner, but I'm still missing my coolant reservoir, I can see the hose and dip stick hanging down. Safe to say they never inspected the car, just glanced at it from a far. Incomplete repairs, and blew way over a reasonable time frame; I had to return my rental car early because either got too expensive after 3 weeks. Will not choose to cone here again. Edit: I'm looking at the paint work now with good light, and I cannot believe a professional body shop did this. It looks like a random guy was given spray paint! There are globs and cracks in the hood, and a huge run on the fender at the wheel arch. There is a spot on the bumper that even looks like it was left on the floor after paint, allowing a rough scratch to dry into the paint. I hope the manager had a great time out of state because they will be getting one heck of a phone call when they get back to the office. Second Edit: a friend pointed out I have two new deep chips in the paint on my rims. The photos I took on the side of the road when I pulled over to look at the initial damage show no such chips in the rim, so they added damage to my car

Darren Beasley

★★★★★

3 months ago

Everyone at this facility was very friendly and very helpful. I would highly recommend everyone to use their services.

Matthew Rios

★★★★★

2 months ago

Hands down definitely one of the best in the business. They are fast and efficient. Great customer service. Great at communicating with you through out the whole process. I highly recommend them. And Anna from Waco, tx is the best at what she does.

Kasey Smith

★★★★★

3 weeks ago

I took my car to to Macco to have repaired after someone hit me. The process was so easy and the staff are amazing. My car looks amazing and it was fixed in a timely manner.

Daniel Stride

★★★★★

2 years ago

Let me me start by saying I had hell finding a body shop that would take the insurance company of the driver that hit me. I called 5 different shops and was told straight up we don't do work for State Auto. It was such a relief when Maaco told me they would. I was so tired of dealing with everything that comes with an accident specially during the holidays!! I just wanted my truck fixed, and I wanted it fixed right. They understood that, and got the process rolling asap.I can't say enough how much I appreciated the professionalism and courtesy I received from beginning to end. Damien and the staff were great! Got my truck back in 2 1/2 weeks like they said, so I was happy about that and the truck was beyond what I expected. I would dare say it looked better than ever lol. I was super satisfied with the work, my truck looked like it had never been hit which is what I expected. Great people and great service....

Joyce Gorgan

★★★★★

a month ago

We had our daughter’s car towed here after an accident. The staff—especially Anna—are nice, knowledgeable, and very helpful. Our insurance lacked on communication with us, but Anna was relentless in getting updates and keeping us in the loop. Our car was totaled, so we didn’t have repairs done, but if we are ever in need of this type of service, I won’t go anywhere but Macco. 10 out of 10 recommend.

Bob L

★★★★★

3 months ago

After I was informed that the local Toyota dealer shut down their body shop I was having a hard time getting someone to repair my Tundra. I jad just seen their TV commercial and walked in their shop. I met Anna and what a breath of fresh air, ecxellent customer service. She was able to take my vehicle in, get parts ordered for the repair and less than 2 weeks my truck was repaired. The paint match was perfect, all seams matched factory fresh. I could not be happier with the quality of parts install, painting and final finish on a 15 y/o vehicle. Excellent and quality work performed by Anna and her team.