Mad Hatter Automotive Car Services

Stephen Halton

★★★☆☆

a year ago

First time customer I felt that they could have info me up front before working on my truck, the labor was high and a charge of 2.4 % because I paid with a credit card was over the top, first time allowing him to work on my truck a oil change, spark plugs, air, filter, oil filter $734.00, was extremely high when I tried to explain, he really didn’t want to listen. I told him who does a plugs without wires for a tune up. So I still got to get wires done. If I knew this I would have picked my truck up before he even started. He Didn’t seem to care. They may do good work but their communication was not good he said he called but you don’t work on a car until you get the okay from the customer.

Sal Sidoti

★☆☆☆☆

Edited a year ago

Update 3/24/25, Glad it took you 7 months to reply but to to be clear, I tried to be a customer. In fact, I walked up to your employee before i pulled in very carefully per his instructions which i did not clarify in the first review. I did ask for his help guiding me in to not destroy the alloy rim and I will not applogize for that. The tow got there very quickly he was a bit surprised by the rude person screaming at me to move the truck. It was out of the way and not impending anyone, you are twisting the story to suit your actions and is just not the case. Rude and completely disrespectful and I should have acted on that. Trust me I would have drove away if I could but you clearly did not give a shit about me or my issue. Remember me? The guy with the flat tire off the rim? NO SERVICE just interaction. I pulled into his lot to see if they could fix my tire and right away got the we dont fix tires. The 1st gentleman was nice and was going to try to put air in the tire but it was now off the rim and not possible. I then proceeded to call a tow truck and the wait time was maybe 15 minutes. All of a sudden this person starts screaming at me to move the truck in the street as I am blocking his customers from getting in the lot. Simply not true. Tow truck on the way. He didn't care and I explained I was not moving the truck and damaging my aluminum rim. He persisted to run his mouth to the point I was about to stuff it with my fist. Luckily the tow truck came and he backed off for him. Problem is I find out he was the owner and very disrespectful, just rude and this guy me, will never be using their service. Keep in mind what you are dealing with if you do. In a person's time of need this is the last thing you need help would have been nice gesture. What he needed was an adjustment to his big mouth and hopefully this review will help you deal with the public a little more professional. Sad thing is, I owned a company with 68 vehicles and know what good customer service is about and what it can turn into businesswise. Good Luck!

Shelia Curran

★★★★★

5 years ago

I have been taking both my cars to Lincoln over the past 2 years. He has done an excellent job, never had an issue with any of his work and he is very honest with what needs to be done. I believe his prices are fair and he stands by his work.

Kim Evans

★☆☆☆☆

8 months ago

BEWARE NEVER EVER Never take your car here Lincoln is very rude.I had my car sent here because of my insurance company it sat for 18 days and I go pick the car he had my car impounded remind you I talked to him for the last 3 days and not once said he impounded my car for no reason I would have never went to the shop if it wasn’t for my insurance company I don’t think he likes women because he was rude to me from day one he very unprofessional and when I asked where was my car he said go call the number on the side of the wall then closed and locked his doors on me never explained anything and I had 3 small children with me BEWARE NEVER GO HERE TO GET ANYTHING FIXED

Taylor S

★★★★★

5 years ago

I can’t say enough good things about MadHatter. I’ve recently relocated to CLE and had a terrible time finding a mechanic I could trust (and have a pretty old car, so finding someone great was necessary), until finding Lincoln. On more than one occasion, he has gone out of his way to go above and beyond to take care of my car, including fixing a mess left behind by a different shop. Thank you a thousand times over- I’m glad to have found a trustworthy mechanic. It doesn’t hurt that the price of work is extremely fair and typically less than anticipated. Will be coming back for many years to come.

Brandon Pennick

★★★★★

2 years ago

I 100% trust these guys to do work on my vehicle. Lincoln took care of my car repair issues when everyone else gave me the runaround. I highly recommend them!

PT Cynthia

★★★★★

8 months ago

I will not go anywhere else! They were honest about what I needed and better priced than where I was going.

Denice Delaney

★★★★★

a year ago

Took my Jeep in excellent service clean place of business and the owner is very nice and professional if I need any more work done I will not hesitate to go back keep up the great work

Yesenia Ortega

★★★★★

4 years ago

Mr. Lincoln is honest and kind. His shop stays busy with loyal customers because of this. This is definitely your new mechanic if you are looking.

Ray S

★★★★★

5 years ago

Convenient downtown location, reasonable cost. Mad Hatter doesn't try to squeeze you for money. Its refreshing to know there is an honest and skilled mechanic in the downtown Cleveland area.

Angelina Taylor

★★★★★

6 years ago

They do great work. And he does not inflate prices on parts. His charge for labor is fair and Lincoln is very knowledgeable. I have taken my car there for the last 3 years and don't plan on switching any time soon.

Shahidah Hawkins

★★★★★

6 years ago

I love going to the Mad Hatter. This is one of my favorite automotive shops. I use to deliver parts for a company I worked for. I currently work for myself and stop by from time to time to say hi.

Charles Buckner

★☆☆☆☆

4 years ago

Friday morning 10 o'clock places not open, you say you opened from 8h AM until 5:00 p.m. no phone number on the building I look it up in the phonebook and the phone number is some recording talking about it on telemarketig here it is 12:50 p.m. and still haven't heard back from them yet

Ricks Art

★★★★★

7 years ago

Awesome customer service and thorough work as well!! Definitely recommend them.

Alphonso Howard

★☆☆☆☆

8 years ago

I didn't like the service don't explain everything to you and there work is going thing that could be work on to be come better

Lorionta Lawson

★★★★★

a year ago

Always great quality service!

Diane Gates

★★★★☆

5 years ago

My husband gets lots of work done on his SUV there.