About Business
Martin Automotive is a highly-reputable Car Repair service provider based in Washington, IL. Martin Automotive covers all facets of the Car Repair industry, with a focus on Auto repair shop, Brake shop, Oil change service. With over 119 reviews and an average rating of 4.7/5, Martin Automotive is a trusted name in the industry. Their presence in Washington, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
LO 2
★
☆☆☆☆
3 years ago
They replaced a part on my Jeep Cherokee AC. It was a 90+ degree day. I could tell before I even drove it out of their parking lot that the AC was not cooling. I turned around and drove right back in. They said the brand new part they installed was faulty. They should have caught it before I picked it up! Totally unacceptable. I made three trips, putting out a friend two times for a ride there. Didn't do a thing to compensate us for the inconvenience! I do not recommend them and will never go back. And now you're insinuating that I'm a liar? Wow! I was searching for new tires and reading reviews late last night. I assure you every word of my review is true. This happened in 2017. I just happened to see your company name pop up in the reviews I was reading, and was moved to leave details of my one and only experience with you, since I never wrote a review at that time. You did replace the new part the next day and the AC worked the 2nd time around. My point was it shouldn't have been me that told you the part you replaced still wasn't working! Plus you did nothing for my or my friend's inconvenience. I didn't even get the feeling there was any remorse on your part for not catching it before I picked it up! And I might add from your response today, there still isn't!!! It was a thoroughly aggravating experience. Obviously, if I was moved to leave a review 5+ years after the fact!
Miss Shel
★★★★★
6 years ago
Martin Automotive is a wonderful place to go when you are having car problems. I recently had a rear brake job done and they did a wonderful job. Ron kept in contact with me throughout the process so there were no surprises. They are upfront and honest and treated me with respect and appreciation. I was equally impressed that the owner called to thank me then followed up with a hand written note. I highly recommend them to anyone needing work done.
Ami Munoz
★★★★★
11 months ago
Customer service is the best I’ve ever received! Staff so honest, kind and helpful. Waiting area clean, kid friendly, and lovely snacks available.
Aj Brown
★★★★★
a year ago
Woooow, great, fast, professional services. 1st time you take your vehicle, they do an inspection to get a base line of your vehicle. So whenever, it's brought in again they already know where to check. From my understanding they do everything except for body work. Lydia at the front counter was very sweet, professional, very informative, and a very patience person. Additionally, in the waiting room you can watch out the big bay window to see how they are taking care of your car. That's a 2nd time ever seeing that since I've been driving. That shows they are very transparent and take pride in the work that's done. Any or all needs for a vehicle..you gotta check this place out!!! I even got a military discount on top of it. Thank you so much!!
Rick Hipp
★
☆☆☆☆
a year ago
I brought a 72 Vette in for an alignment after replacing the control arm bushings. I purposely left the shims out on the control arms because I saw no reason to give them my shims. The car darted to the right badly. When I picked it up, the car drove the same....heading for the right ditch. I looked under the hood and saw there were no shims. The printout showed the exact same negative caster as before. The car needs about 2 degrees positive caster. The tech told me he gained 2 degrees positive camber simply by adjusting the toe in..... Not possible. He did nothing about the caster. If he knew anything about alignment geometry, he would know better than to do that. He told me he drove the car to School Street and back and did not notice it heading for the ditch. Safe to say I can't trust Martin's and will not go back.
Brent Miller
★★★★★
2 years ago
Jeremy and team did and excellent job on my F-150. I appreciate their ability to get me in within a week and quickly diagnose and fix my problem. The shop is clean and the staff is courteous. I will return for my future needs.
Bradley Standard
★★★★★
a month ago
Great service, great people. Highly recommend!
Leo_momma4
★★★★★
a year ago
I have used Martin's twice. I had excellent service both times. This last time I brought my Jeep Compass in. They were the first people to explain my CVT transmission to me. And Did a tune up. Janice Joplin Jeep runs better then, when I bought her last January. Thank you Martin Automotive for great service and being polite! Ladies need that when dealing with car repairs. Laura Nafziger
Allie Guile
★★★★★
9 months ago
Super friendly. The women in the office was amazing. She kept up updated and informed. We will be back!
Autumn Bitner
★
☆☆☆☆
Edited a year ago
We took our 2014 Ford focus in about 2 weeks ago because the car wouldn't go in reverse. They charged us $170 to pull a code and then said it was going to be $6k to replace the transmission with a used transmission. I took the car to another dealer for a second opinion and it was just the reverse tcm that needed replaced and it is covered under warranty by Ford. I'm pretty disappointed because I felt like they were very nice with our previous services. EDITED TO ADD: The owners called and offered to refund the charge and apologized. I appreciate that they cared enough to reach out. It sounds like there was additional training given to the employee as well.
Mary Buechner
★★★★★
9 months ago
Great service! Everyone is friendly and knowledgeable. Quality work for reasonable prices that is completed in a reasonable timeframe. Great communication. I won’t go anyplace else. I would give them more than 5 stars if that was an option. 😁
Todd McCallum
★★★★★
8 months ago
Real nice place. Arianna very friendly to talk with. She listened to my concerns well. Appreciate Jay showing me the flawed muffler taken off my car. New one sounds great. Highly recommend this buisness.
Morgan Gross
★★★★★
11 months ago
I have been going to Martins for a couple years now, and every time I need something, they are there for me! An oil change that is usually inconvenient has became something I look forward to. Free coffee, nice lounge for waiting, and always a friendly face at the front desk! I highly recommend this place!!
Connor Flood
★★★★★
3 months ago
They did a great job! Got a new battery and the car is running really well.
Brian Hurst
★★★★★
11 months ago
Martin Automotive sold me as a customer years ago with the service advisor at the time, Jeremy. He no longer works there, but Lydia and Ariana are fantastic. These folks do great work at a fair price. I always recommend them when I can.
jaxson carpentier
★★★★★
a month ago
awesome customer service from nathan, got me in when i missed my appointment and they even have drinks in the waiting room😄
Jill Jones
★★★★★
6 months ago
At the suggestion of my son, I took my car to Martin Automotive for brake replacement. Not only was their price significantly less than other quotes, their customer service was off the charts! I opted to wait while the work was being done and waiting room was well-stocked with snacks and beverages. I highly recommend this business.
Matt
★★★★★
4 months ago
Genuinely the best mechanics. I’ve lived in a few states, been to dozens of mechanics, and Martin really stands out as the best. Great communication. Honest and fair. I’ve gone to them for oil leaks, engine problems, new car inspections. They’re so helpful, and super nice. Highly recommend.
Frank Grossman
★★★★★
3 months ago
Always friendly professional service. Have had all maintenance and repairs done here. Fairly priced and best comfortable waiting room! Had a tire valve issue and it was quickly diagnosed and repaired. Clear complete communication.
