Masello's Auto Service

Caleb Holfoth

★★★★★

a year ago

They are very nice people who always do a great job. Very consistent and honest about pricing - I know cars well, so it is easy to find shops that try to rip you off or take your money - Masello's a very reliable place I bring my cars when I can't do the work myself or don't have time to

Kristopher Micinski

★★★★★

2 months ago

Extremely honest folks at this shop, cannot recommend highly enough.

Charles Kehl

★★★★★

6 months ago

My son got some work done on his brakes here and they did excellent work for a fair price

bonnie smith

★★★★★

a year ago

I would rate Masello's 10 stars if possible. I have an SUV with very low mileage and for the last six months I have been in and out of the dealership (thinking the repair would be under warranty) because my battery kept dying. The dealership couldn't identify the problem and would try a repair on a part but the car would still die out. I was at the point to just sell at a loss because I needed a reliable vehicle for work. I decided to try Masellos as a last resort. Dropped the car off and he called two days later. He had diagnosed and repaired the problem. My car is running great. Masello knows cars and has high standards, he is the best and I highly recommend his garage. The bill was so reasonable, I can't say how thankful I am.

Ashley Mennillo

★★★★★

2 years ago

Tony and staff are excellent! They were able to squeeze me in last minute to take a look at my car before a long road trip. Efficient, kind and fair- priced shop. Will definitely be using them again in the future!

Joe M

★★★★★

10 years ago

Tony and his crew always provide reliable, trustworthy service of the highest quality. Tony actually takes the time to look out for what is in your best interest and has earned the business of me and anyone else I can recommend. He's handled every problem I've thrown his way with many different makes and models. Great service and great people.

Larry Metzger

★★★★★

2 years ago

Took my 2017 Subaru Outback there a couple of weeks ago for an electrical problem. I was impressed by their service and fair pricing. I also cannot say enough about the staff, they were awesome. I highly recommend them to anyone who needs auto repairs.

Dennis Stadelman

★★★★★

8 months ago

These guys always do a great job, which is why I've been a customer for over 30 years! They pretty much diagnosed the problem from my description and after confirming that, they fixed it quickly.

Anthony Abrew

★★★★★

a year ago

Words cannot adequately describe the exceptional level of service they provide. Their care extends far beyond profit motives, reflecting truly good-hearted people. Such genuine kindness is not only rare in business but also in the world.

Edward Coye

★★★★★

9 years ago

Masello's has always proven to be very reliable and reasonably priced. Their team is very experienced and honest to deal with. We have had Masello's servicing our vehicles for over 20 years and have never had a bad experience or complaint about the service that we have received. We highly recommend them.

Sophia Cowburn

★★★★★

3 years ago

First time I have ever been there and they were so kind! I went in for inspection, brake work, and some exhaust repairs. Tony was super friendly and upfront about the issues I was having and tried to knock down cost anyway he could as I am potentially trading in soon. Highly recommend.

Tod Iversen

★★★★★

10 years ago

I've been taking various vehicles to Masello's for years, and have been pleased with their work, advice and recommendations. They've always been friendly, prompt with their repairs and services, accurate with their estimates, and fair in their pricing. They're conveniently located just off I-690 and Teall Ave, in Syracuse, so dropping off and picking up vehicles has been easy... All 'n all - I'd highly recommend them. Keep up the good work folks! We look forward to stopping by with some additional service needs soon.

Angela Harrison

★★★★★

2 years ago

Very professional. There was a mix up in the price to put my used tire on my car. I was told one price when it was actually $5 more. The owner didn't even argue with me. He accepted the lower price. Now THAT'S how you treat customers. He's got my business from now on.

Kirsten Waldron

★★★★★

5 years ago

I'm not from the Syracuse area, so I asked friends for recommendations and ended up finding Masello's. I was worried that as a young female who knows very little about cars I would be taken advantage of and overcharged, but that was certainly not the case. I was very happy with the service. Very professional, friendly, and Tony clearly cares a lot about providing good service for his clients.

Mihai Pistol

★★★★★

5 years ago

Joe is a fine mechanic that will not overcharge you for your car repairs. Or at least that's how I felt. He'll give you a call with an estimate before he starts taking your vehicle apart, so you'll know how much money to bring when picking up your car. I went there a few times, and every time he and his son were very professional and treated me as a valued customer. I wish not to visit him often but if something breaks I won't hesitate to go to Masello's.

Tyler Desmarais

★★★★★

7 years ago

Tony Masello is a great dude who appears to care about strangers cars more than most parents care about their own children. Excellent service at reasonable prices. Always tries to keep the customer’s budget in mind, but also makes sure the vehicle is ready for the road. His staff of mechanics are knowledgeable and personable. Masello’s has the kind of old school mechanic feel that is so rare in the automotive repair industry today.

Chris Nomura

★★★★★

9 years ago

Tony and his crew are the best in the business. My family and I really appreciate his honesty and above all else his concern for safety with any vehicle he takes care of. He always lets you know what they will do before they do anything. We will always use Masello's for our family's automotive repairs.