Master Automotive

Richard Anthony Caudillo

★★★★★

5 years ago

I recently had issues with my car that made it undriveable. I had it towed to my BMW dealership that I purchased it from hoping that the repairs needed would be covered under my warranty, but unfortunately they were not. I was worried that the repairs would cost an arm and a leg, and if I went through my dealership it would have. I read reviews of local shops as I wanted to go with someone that specializes in BMWs and German cars, which led me to Master Automotive. I called and asked for a quote and received a call back with the estimate in about 20 minutes, and it was less than half the price the dealership was charging. I said I would like for them to do the repairs, so they held a spot for me to tow my car in the same day to drop it off. Waid and his employees are all extremely friendly and professional, and made me feel like my car was in good hands for the repairs. I got my car back in a couple of days and it sounded and ran great! I'm extremely thankful to Waid and Master Automotive for helping me with my car. If I ever have any other hiccups, I'll definitely be back.

Daniel Kim

★★★★★

11 years ago

Waid, the owner, is the dedicated and passionate owner of Master Automotive. He sincerely cares about customers, his employees, and the quality of the work. He hires quality employees and to do the best job possible. Wally A. worked on my BMW 335, and he did a very meticulous and thorough job. He pointed out some other diagnostic problems with my car, which I plan to get fix soon. I got the sense that Wally took care of my car as his own. I highly recommend going to Master Automotive because I trust them (I live 1 hr away too). In this industry that is very hard to come by.

james malaki

★★★★★

12 years ago

Wade and his team of employees run the best shop around! My family and I have trusted Master Automotive with every aspect of our cars. My dad still drives his 30 years old Mercedes which Wade still do not mind servicing. Wade is informative, honest, and friendly and I have never seen anyone so supportive when things were awkward. When I brought in my car in with problems requiring careful diagnosis, I was very impressed with the level of expertise and the neatness of the process. Clearly Wade has a great passion for his customers and the cars they bring in.

Andrew Origel

★★★★★

4 years ago

A bit about what happened to me, before I review this company. Another mechanic had completely ruined my BMW, which was working perfectly normally prior to me bringing it in, it had a small noise coming from it and 2 months later, I received the vehicle in a non-functioning state. I towed the BMW to Waid and Esma and they had it working again and in perfect condition for me with updates on what was going on, the price of the repairs, and more! They saved me over $10,000 repairing my BMW's engine, which was originally diagnosed as non-functional at the other mechanic. Please, patronize this business, as they are honest, loving, caring, and the most hardworking people that I've ever had the pleasure of doing business with. Thank you guys!

Ashok Abraham

★★★★★

Edited 2 years ago

Took my car over for a coolant topup and Wade quickly helped me with that. Very professional and friendly. Definitely recommend Update: Master Automotive has been my go to place after my first visit for my Porsche Cayenne. I do all my services, including oil change, spark plug, ignition , gasket replacement, fuel pump etc through Waid. I feel the interaction with Master Automotive is genuine, and so trustworthy. More than anything, the car speaks for itself after the services. It feels like you have a friend in the service / repair.

Joseph Campos

★★★★★

3 years ago

Originally I scheduled to have my 2015 328i bmw have tuneup in which they offered an honest price including a hefty discount to that price. Wade was very informative on the process and took the time to teach me about common issue’s with my model of car and what to do is certain issue’s arise. He prides himself in giving people quality work and uses original parts for your vehicle. He explained his past experiences using supposedly improved aftermarket parts and how they would either not fit or would not tighten. Wade completed the tuneup by the following day when I arrived to pick up car he talked to me about a broken direct ignition coil he found when changing the spark plugs. Wade took it upon himself to purchase a new coil and replacing free of charge. My experience with Master Mechanics has not only been great but was informative on the process of work that was done. This shop has a new lifelong customer and a new friend.

Sami L

★★★★★

4 years ago

This is the best place I have found to get my Audi serviced in the Bay Area. I have now been taking my car there twice with relatively extensive jobs and both times they were doing great job getting it fixed. Wade was keeping me updated on the progress as it took a few days to get all the parts to fix coolant and oil leaks. Customer service starting from the check-in has been friendly and welcoming every time. When I went to pick my car Wade showed me all the broken parts that had been replaced and explained once more what had been done to fix issues. I will definitely be going back for the next service as well.

erin z

★★★★★

2 years ago

Outstanding Service and Exceptional Customer Care at Master Automotive! I recently had the pleasure of visiting Master Automotive to replace my rear tires, and I cannot express enough how impressed I am with the outstanding service I received. First and foremost, I must mention the incredible assistance/service provided by Wade, the owner of the store. Wade is a true gem in the automotive industry, embodying the qualities of a great and kind person. He went above and beyond to ensure that my tire replacement experience was nothing short of exceptional. Not only did Wade efficiently install two new rear tires on my vehicle, but he also went the extra mile by voluntarily balancing the front tires and performing a rotation, all at no additional charge. His willingness to go above and beyond the requested service truly showcased his dedication to customer satisfaction. The expertise and attention to detail demonstrated by Wade were truly commendable. The tires were flawlessly installed, and the balance and rotation were carried out with precision, ensuring optimal performance and longevity for my vehicle. Wade's extensive knowledge and experience in the field were evident throughout the entire process. I wholeheartedly recommend Master Automotive to anyone in need of automotive repairs or services. The exceptional service I received, particularly from the owner Wade, has left a lasting impression on me. I am grateful for their expertise, kindness, and the genuine care they demonstrated throughout my visit. Thank you, Wade!

L F

★★★★★

3 years ago

I was very nervous about getting my Porsche worked on- I’ve only ever taken it to the dealership but it needed some body work so I was looking for the best of the best! From the moment Wade answered the phone I knew his shop was perfect. He was polite, thorough and highly accommodating- answering all my questions, taking time to explain the repair process and putting my mind at ease. I had him do the body work and some maintenance (oil change and brakes) the car needed and I am incredibly impressed! You would never know the car had been scratched- it’s as good as new (or better)! Additionally, during my last brake servicing at the dealership I was told the squeaking sound in brakes is normal on Porsches as they were not able to resolve it. Wade has completely fixed the brakes - they are silent as they should be! Thank you to Wade and his team- you are incredible- I will be back for all my Porsche services!!

Hussam Zebian

★★★★★

10 months ago

Best work best service, friendly and affordable. I have a 2011 Bmw and at 10 years problems start to appear. Wade fixes everything while being honest and direct. If you have a bmw I highly recommend this shop, and once you know this shop you’ll feel better about getting a bmw.

Wei-Jen Lee

★★★★★

a year ago

I just completed my two-year maintenance here, and Wade identified an issue with my tires, recommending their replacement. Initially hesitant due to the price, I ultimately agreed, and after Wade replaced them and conducted all the necessary maintenance, the difference in my car's performance was remarkable. Someone may be concerned about unnecessary expenses or being taken advantage of, I can confidently say that Wade's work was worth every penny, and the pricing was fair and trustworthy. I'll definitely be returning for my three-year maintenance!

Ranch Valentine

★★★★★

Edited a year ago

Waid personally provides the service to my R8 Spyder, and has for 12 years - great service, fair price!

Ramondo Flood

★★★★★

3 months ago

They replaced shocks and struts on my Tahoe. The people are nice the prices are reasonable. I had a good experience from a stressful situation. I will be back

Wang Rui

★★★★★

10 months ago

I had a great experience at Master Automative. They helped fix my brake pads of BMW X3 quickly and offered a very competitive price compared to other shops in the area. The staff was professional, honest, and made the whole process smooth and stress-free. I really appreciated their transparency and quality of work. Highly recommend if you're looking for reliable and affordable auto repair in Santa Clara!

Dania Takkesh

★★★★★

3 years ago

As someone who's pretty ignorant when it comes to cars, I often feel very anxious getting work done on my car. That being said, my experience with Wade was one of the best customer service experiences I have ever had. Wade is an expert in German cars and he provides amazing service. He really cares for his customers and takes care of your car like it’s his own. His wife is also so helpful, kind and always ready to help and accommodate the customer needs. They’ll greet you with a smile and take care of you until the very end. They are constantly communicating with you about the latest updates on the car repair. They also take care of talking to insurance company and figuring out logistics with them on your behalf. When I read the reviews, I thought it was too good to be true but it really is that good! Trust them with your car- you won’t regret it!

David Villarreal

★★★★★

2 years ago

I had a great experience at Wade's family-owned business. I recently bought a used 2011 Porsche Panamera with 100,000 miles and needed some maintenance done. Wade worked with me to prioritize the major things that needed to be fixed, and his prices were very reasonable. I appreciated his attention to detail and willingness to go above and beyond to ensure my satisfaction. Even after I noticed a small leak, Wade fixed it for me immediately and at no extra cost. If you're looking for honest and reliable service, I highly recommend Master Automotive family-owned business.

Grigori Azryan

★★★★★

a year ago

I recently visited Master Automotive for some routine maintenance and a few repairs on my Porsche and I was thoroughly impressed by the entire experience. From the moment I walked in, the Wade(owner) friendly, professional, and clearly knowledgeable. He took the time to explain what needed to be done and even provided a few tips on how to better maintain my vehicle. The quality of the work was outstanding. My car runs smoother than ever, and the repairs were done quickly and efficiently. What really stood out to me was the honesty of the mechanics. They didn't try to upsell unnecessary services or parts, which is something I've experienced at other shops. They were transparent about the costs and kept me informed throughout the process. The shop itself is clean and well-organized, which gave me confidence in their professionalism. The prices were fair, especially considering the high level of service I received. It's clear that Master Automotive values their customers and takes pride in their work. Overall, I highly recommend to anyone in need of car maintenance or repairs. I'll definitely be returning for any future automotive needs. Thank you Wade & Esma