MasterTech Automotive

Melanie Ludwick

★★★★★

8 years ago

Excellent customer service from Keith & his team at Master Tech! They always take such good care of me as a customer. Right before Christmas my "blue buggy" was smashed by a plow guy. My front end was wrecked! After my car sat at another shop for 2 weeks with out estimate mind you, Keith called the shop him self & explained I'd like my car! The other shop quoted above my budget. Keith cut my bill in half & saved me a big chunk of change! Excellent customer service, keeping me informed is very important! & most kindly of all loaned me a nice Volvo with heated leather seats (that I miss!) For over 2 weeks, that my friend is above and beyond. Best shop I've ever been to! Thanks again! You rock! Big shout out to the new kid on the block Randy! You are awesome!

Maura Cirillo

★★★★★

Edited 2 years ago

Just had my snow tires put on and an oil change done. As usual, Keith and his crew go above and beyond to deliver excellent customer service at a fair price. As a business owner myself, I admire and respect Mastertech's old-fashioned customer service. It's hard to fine these days!

Emily Culver

★★★★★

2 years ago

By far the best service ever for both my vehicles. Recently my husbands car was making a rattle the night before, by morning it was louder. I was nervous for my husband too drive it, as he travels far for work. My husband took my van for the day. I was without a vehicle other than his sitting in my driveway. Master Tech usually don’t work on Saturdays, they went out of their way to squeeze me in. They came and picked up my husbands car, as I was too scared it might break down on me. They were able to fix the noise and found the problem the actual dealership missed. They came back to pick me up to pay and I was able to take the car home. 5 star service, I just love Master Techs honesty and punctuality in communication. Thank you so much Master Tech!

Amelia Hart

★★★★★

2 years ago

Keith at Master Tech Automotive made an extremely stressful experience with my vehicle so seamless and stress-free. My vehicle was so well repaired in the most timely manner with wonderful communication along the way. Can’t possible recommend more highly. Will return for all my mechanical needs in the future. Cheers to doing great business! -Amelia

Allison Eaton

★★★★★

a year ago

My car had a very dead battery, and a very stubborn wheel bearing! Keith & Co fit me in immediately, and did not give up on the job until it was done. They even helped me find rides to and from home while the car was getting fixed. Highly recommend.

Norm Lavallee

★★★★★

Edited 2 years ago

I recently had a problem with my muffler. It was about to fall off. I went to Master Tech. They were able to take me right away. Most places are appointment only, and those can take days. I had an appointment in a couple of hours. They had Bond auto expedite the parts. The repairs were completed in just over an hour. The techs there are very good at what they do and are extremely customer oriented. I would not use any other shop. UPDATE: I recently had an issue with my brakes. Everyone was busy with snow tires and had no openings for 2 weeks. The car was unsafe to drive. They took me in the same day I called. The parts were expedited and my care was repaired the same day. The employees were very courteous and professional. the quality of the repair was excellent. I highly recommend them for auto service.

Jodi Lawaich

★★★★★

2 years ago

Saved me literal thousands! I don't drive my car often as I work from home, so imagine my surprise when I found out that the terrible noises and service light was because I'd run out of oil. I'm not young & know how to check these things. I was at least 100 miles short of needing my oil changed, but apparently, I'd let things go too far. Keith & his team figured it out quickly and took care of it. I could have blown my engine! I went back 2 weeks later because we've got people trying to steal gas from our cars in my neighborhood and my gas tank door wasn't locking. Keith crawled into my trunk, took apart my gas tank cover, and found that the culprit was a faulty door activator - a $37 part! My fuel door locks and once again I can park in my building's garage again. These guys will dig & dig until they find the cause. Call them today!

Fred Kneer

★★★★★

5 years ago

I've lived in so many different places and this is the best mechanic and shop I've ever come across. Keith is a great guy and is always honest. His mechanics are the same. Great group that really cares and his dog will meet you at the door with a smile. Keith and his crew have always looked out for me and the safety of my vehicle. I can't express enough gratitude to them. Every fix they've done to keep me going has been done once and keeps running long after they completed their repairs. If you aren't using them for your car's needs you're missing out on what all of us look for in a shop. Here, they're affordable, have a loaner vehicle, honest, do exceptional work and you know they care. Please don't hesitate to call them and bring your car in. Just tell them "Fred in the Lincoln" sent you.

Alexandra Masterson

★★★★★

a year ago

Luckily for me, the family i’m marrying into is as loyal as they come, even to their techs 😂 without the reccomendation to see Keith and the MasterTech crew from my to-be MIL&FIL, I dont belive my little ‘espresso bean’ (brown 2015 buick encore) would have made its treck from VT so SC this past weekend. As everyone knows, the whole world is expensive and as my fiance and I are setting up our life, any and all unexpected delays/costs are nerve wracking (managable, but nerve wracking). Keith was unbelievably transparent about any and all costs from parts to labor. Long story short, my car had a piece replaced with a non GM part prior to my purchase of it, which inevitably did not hold up the way it shouldve. After repeated engine overheating scenarios leaving the coolant bone dry, the problem was diagnosed by keith to be the Water Pump. Keith immediately sourced all the parts needed for my vehicle, told me the cost, gave me an estimate for labor (which came back lower on the final bill than it was on the estimate, saving an additional ~$200). Keith repeatedly went above and beyond to communicate with and accomodate us including taking us on a drive with him to ensure all was in working order and COMING IN ON A SAT - as the master tech with such seniority and so many people who are reliable and capable themselves working their aside from himseld, it spoke volumes that he showed up himself to ensure the work being put out of the shop was 100% to his standard and would hold up for the long drive we had planned for literally the very next day. Just 4 hours after dropping the vehicle off, it was fully repaired- happy to say the ‘espresso bean’ became ‘the lil espresso bean that could’ once again thanks to the team at Mastertech. Also they have the sweetest dogs who roam the lot and relieve any of your axieties and stress about whatever is going on with your vehicle which is 5/5 all on its own 😅

Jennifer

★★★★★

a year ago

Being a single mom and on my own I had my back against the wall, trying to figure out how I was going to get my son‘s car to be safe on the roadways again. I remember driving home and passing by MasterTech Automotive to turn around saying to myself, let’s see if they can help me. Not only did they make the time to help me, but also went through his car to make sure my son would be safe on the roadways. I got lucky and that’s why I’m giving this review, to highly recommend MasterTech Automotive to anymore who needs quality work done on their vehicles.

Michael Benjamin

★★★★★

a year ago

We've taken our vehicles to Keith for 17yrs; yes we've spent a chunk of change over the years but not as much as going to a dealership. There were times when some issues with vehicles were hard to track down and make the appropriate repairs. Keith worked through possible causes and only charged for the work that actually fixed the issue and not for most other work that may not have been part of the original issue.

Randy Fitzgerald

★★★★★

a year ago

Had a battery vs alternator situation that needed addressed that Advanced Auto could not fix. Was hoping to get in within a few days. Keith told me to pop in (it was already after 5pm). My car was diagnosed, fixed and I was home by 6:15. Not the only work he has done for us, but just an example of their service and dedication. Great spot for a honest State Inspection too. So grateful that Mikes Auto in Malletts Bay recommended them years ago for a job that that they couldn’t do.

Isabelle Hanbridge

★★★★★

a year ago

I have been taking my vehicles to Master Tech Automotive for several years, and I couldn't be more satisfied with the experience. Every time my car needs a service I am greeted with professionalism and a clear explanation of the services that would be performed. Kieth and the team are truly exceptional; not only are they thorough in diagnosing and explaining the issues, but they also complete services in a timely manner. What stood out to me was the reliability and affordability of Master Techs services. They promised a timeframe and delivered within it, which is something I greatly appreciate as someone with a busy schedule. The quality of work was top-notch, and my car has been running smoothly ever since. It's refreshing to find a place that not only provides excellent service but also values the customer's time and trust. I wholeheartedly recommend Master Tech Automotive to anyone in need of auto services. They have certainly earned my repeat business.

Mike Schiller

★★★★★

a year ago

I had an issue with my tire and needed it fixed asap. It was vital for my snow removal job. I called many garages, and no one could fit me in last minute because of the holidays. Will little hope, I can across this garage. I was amazed how professional and efficient they were to get this fixed and understand how important this was. They not only did they fixed the problem, but they went above and beyond and calibrated my tires as well as put air in them to get me off and running. The owner and the employees were very knowledgeable l, down to earth and easy to work with.

Jamie Ormsby

★☆☆☆☆

3 years ago

Don’t go to this place they damaged my car while it was getting fixed. Plus, he was trying to get more money out of me because my insurance paid for my incident that I hit a bear and he’s trying to get more money out of me. The only thing I had done was the brakes rotors and the oil change and he was trying to get $1400 more out of me.

Alexandra Conley

★★★★★

a month ago

I had an oil change here. Keith, was so accommodating and squeezed me in with short notice so I didn’t have to be stranded without a car. He even gave my two daughters a box of Girl Scout cookies! Wow!

Annemarie Miner

★★★★★

2 months ago

Keith, the owner of MasterTech, is a person of great integrity. He is so knowledgeable about cars and truly cares about his customers. I have been bringing my cars to Keith for over 15 years, and he has helped my family and friends with their car issues and questions too. He is patient and kind and his shop is a gift to our community. Thank you Keith and MasterTech, my trusted resource for all things automotive.