Partner Tire & Service

Habiba Awayle

★☆☆☆☆

a year ago

My recent experience with the shop was incredibly disappointing and frustrating. After facing recurring issues with my vehicle, I reached out for assistance, expecting a helpful response. Instead, the person who answered the phone was not only unprofessional but also openly hostile. He raised his voice and used disrespectful language, leaving me feeling bewildered and insulted. I have never faced such poor treatment from an auto shop before, which only exacerbated an already stressful situation. Rather than receiving the support and guidance I needed, I was met with rudeness that made me question the shop’s commitment to customer service and quality. It is disheartening to feel dismissed and belittled when all I wanted was help with my vehicle. I even sent an email regarding my experience the same day but received no response.

Kristen Claiborne

★★★★★

4 years ago

I am not from the area and was in need of some honest, reliable and timely attention to my car. From my very first conversation to paying my bill, I could not have been more pleased with polite and happy voices and smiles. The prices quoted were spot on and honored. The services rendered were quick and well done. I highly recommend and will definitely return to Jason and his crew here for any future needs.

Brian Giubardo

★★★★★

a year ago

What a great experience! Keeping it local for four new tires for our Subaru Outback and couldn’t be happier with the entire process at Partner Tire. Ordered our tires for a fair price, scheduled our services and was in and out. Can’t beat that! Highly recommend Partner Tires!

George McLane

★★★★★

8 months ago

Quality work and very friendly counter guy. Points out issues with your vehicle and no pressure to fix them. Tires mounted and balanced quickly and properly

Rick Ruth

★★★★★

a year ago

They saved us when we needed help! On a Saturday just as we were preparing to drive 12 hours to our home, one of our tires developed a leak from a mashed valve. I couldn't put air in an underinflated tire. The Partner Tire team took us immediately and filled the tire. No charge. My sister-in-law recommended them because they have a good reputation. I couldn't agree more. Thanks.

Brandon Morel

★★★★★

9 months ago

Love this place. Got new tires for my wife’s vehicle last year, been great. She ran over a screw and they fixed it up asap, real great service. They even gave my two year old son a car to play with and take home while they waited. Thank you !

Larkin

★★★★★

9 months ago

These guys are awesome. I have been going to them for several years now. They're fair, communicative and fast. I actually just brought my car in to get an inspection done and fix a bad wheel bearing. Their exceptional knowledge and attention to detail resulted in them discovering that the ac axle nut was loose. Joel called me up and asked if I had had any recent front end work done on my car. I told him yes, I had my clutch replaced in December. He told me that whoever replaced the clutch didn't tighten the ac axle nut properly which is what led to the bad wheel bearing. That valuable bit of info led to me reaching out to the company who replaced my clutch and they offered to reimburse me for the bad bearing. Thank you Partner Tire! 10/10 would recommend

Andrew Garcia

★☆☆☆☆

8 months ago

I was on the fence about writing this review because I had previously had decent experiences with Partner Tire, but my most recent (and last) time with them was pretty egregious. I had booked an appointment on Friday afternoon to swap on my snow tires and for my annual vehicle inspection. They were quite busy and after 2 hours they could not complete the inspection and had only been able to do the tires - I would need to come back for the inspection, but I was told my brakes were rusty and that I would need new brakes. This was disappointing because I had scheduled an appointment, but things happen and I understand they were busy. However, when I started driving off my car was shaking so badly it felt like I was on one of those truly ancient wooden roller coasters. I'm not talking about a light shake or imbalance - I mean full on Jiffy Pop. The tires had not been balanced properly and it was Friday afternoon. When I called and relayed my concerns they just assured me it was safe to drive. Despite having open hours on Saturday morning, they refused to see me to fix their error until Monday. Thankfully, I had nowhere long distance to be that weekend, but if I had I would have had to cancel the trip. Again, things happen, but it should be a priority to fix mistakes - I would certainly do that at my job as would most people. I declined to take my car back to Partner Tire to complete the inspection although they did fix the tire balance on Monday. When I took my car to another shop for an inspection - lo and behold my sedan with only 40,000 miles did not need a new pair of brakes. Later, I happened to discover online that "rusty brakes" is a common grift to upcharge on vehicle inspections. I did not see the brakes myself so I cannot accuse Partner Tire of dishonesty, but with how negative this whole experience was it is also difficult to give them the benefit of the doubt. At a different time, while in the waiting room, I also witnessed a manager verbally dressing down an employee for using the coffee creamer that was out for customers. I thought this was an inappropriate conversation to have in front of the customer waiting area and uncomfortable to witness. It is not something I gave much weight at the time, but looking back I feel it may have been a red flag of what could be going on behind the scenes. I had had positive or at least neutral experiences with this place before so I don't doubt the good reviews. But I think a big part of a business's integrity is to own up to their mistakes and fix them ASAP. I do not know how they would expect me to go back here after refusing to offer to fix theirs in a timely manner.

Craig Sarven

★★★★★

3 months ago

Partner Tire & Service was great to work with, priced very reasonable on my front end alignment. The old car drives great!! Thank you!!

Lucia Levin

★★★★★

7 months ago

Partner Tire and Services truly went above and beyond for us! Our car broke down unexpectedly, and we were bracing for a long, stressful wait—especially since the repair would normally take three days. To our surprise, they had us back on the road within just a few hours. Eli, Joel, and the rest of the team were kind, professional, and genuinely cared about helping us. Even when we needed a last-minute appointment right before closing, they accommodated us without hesitation, with staff staying late after hours to make sure everything was fixed perfectly. They kept us informed every step of the way, making what could have been a travel nightmare feel smooth and stress-free. The quality of their work, combined with their exceptional customer service, is truly unmatched. If you need fast, reliable repairs from people who treat you like family, we can’t recommend Partner Tire and Services enough.

Madeline Bontaites

★★★★★

7 months ago

Partner Tire and Services absolutely saved the day for us! Our car broke down unexpectedly, and we were bracing ourselves for a long wait when they told us the repair would normally take three days. To our surprise, they had us back on the road within just a few hours! Eli and Joel went above and beyond—kind, professional, and genuinely helpful every step of the way. They made sure we were accommodated perfectly during the process, keeping us informed and making what could have been a stressful situation feel easy. If you need fast, reliable service from people who truly care about their customers, I can’t recommend Partner Tire and Services enough. They turned a potential travel nightmare into a smooth and stress-free experience.

Tyler Broom

★☆☆☆☆

6 months ago

They could not install my rear brakes properly. I brought my car back to them 3 times and they still could not figure it out. They charged me for unnecessary work because their diagnosis was wrong. Eventually I gave up with them and brought my car to the dealership. The dealership fixed the problem in 15 minutes. All they had to do was adjust the calipers! I brought this to Dale's attention and he had never heard of this before. It was such a headache that did not have to be. After spending a lot of money and time on simple rear brakes, I explained my frustrations with Dale. Dale promised to make things right with me. LIAR. LIAR. LIAR. I ended up filing a dispute with my credit card company and won. I have never felt more mistreated by a business in my life

Brian Kalahan

★★★★★

4 months ago

With no time or options today I once again was saved by the team at Partner Tire & Service. They graciously straightened out a tire pressure problem for me without an appointment enabling a finish of my workweek in these frigid temperatures. I recommend them for all of your vehicle needs. Brian Kalahan M.Ed Colchester, VT

Jessica Seals

★★★★★

3 months ago

The wonderfully friendly mechanic took time from his busy schedule to help put air in my tires in the dead of winter when all the area gas station pumps were out of order. I wasn't even a customer, just desperate to get home, and took a chance that they would help. Thanks to you guys so very much. Will be purchasing my tires here!

Rick Polhamus

★★★★★

3 months ago

A real customer-service oriented service center! Our original appointment had to be rescheduled due to a snow event, but Dale was able to squeeze us in despite a huge list of appointments a few days later. Our first visit and based on the friendly service and reasonable prices we’ll be back !!

john fisherj

★★★★★

2 months ago

The staff at partner tire were friendly and professional. They have an excellent inventory of high quality tires which they mounted in record time. The price was comparable to big tire stores and the service was fantastic

Lauri McGivern

★★★★★

4 months ago

So happy with the service that we were provided. They were able to get us in very quickly, got our truck up and running again same day and they went out of their way to find a part that wasn’t available at their shop. Highly recommend Partner Tires and Service!