Mavis Discount Tire

Nkosi Applewhite

★★★★★

2 months ago

Just got 4 new tires for this coming snow storm and I was assisted by Brain and Jackie. They were very knowledgeable in helping me get the perfect tires at the best price I could find in Brooklyn. Awesome place and great people! Highly recommended

Jack G

★☆☆☆☆

2 weeks ago

What's the point of offering appointments if not followed. And also adding lots of extra charges compared to quoted appointment price. (890 became $1200!) Appointment at 2. Car wasn't even taken in until 245...first tire wasn't put on the car until 3:30. Out the door 2.5 hours later. They were sure to waste 20 minutes walking around the car and trying to upsell brakes and other crap though! Don't go here if you value your money and time.

Khalil Bryan (KhalilB)

★★★★★

3 months ago

Very good experience. Went for a tire replacement and the service team was attentive and proactive. Brian looked at my oil health and offered an oil change - which made the experience convenient and efficient. I did have to come back because there was a slow leak in one of the tires after being mounted but they handled it quickly (as there was a leak at the valve stem) and I was back on the road. All in all good experience at this location and would recommend.

Mikiyas Mume

★☆☆☆☆

a month ago

⸻ ⭐ 1-Star Review – Avoid This Shop!!! My experience with Mavis Discount Tire was extremely disappointing and concerning. After the work was completed, I questioned the authenticity of the catalytic converter installed on my vehicle and requested proof that the part was OEM (invoice, part number, or manufacturer documentation). They refused to provide any evidence. I then presented photo evidence clearly showing that the catalytic converter installed was an aftermarket product, not an original Toyota part. Even after being shown this evidence, the staff still refused to acknowledge it or provide documentation. Instead of addressing the issue professionally, they dismissed my concerns and told me that “the check engine light would come on if it wasn’t original,” which is false and misleading. A check engine light does not prove OEM authenticity. The way this was explained felt condescending and unprofessional. Key issues: •\tPhoto evidence showing aftermarket parts •\tRefusal to provide OEM documentation •\tDismissive and misleading explanations •\tOver $2,000 charged for what appears to be a cheap aftermarket installation •\tOnce questioned, they were no longer willing to communicate This is not acceptable behavior for a national chain. When charging thousands of dollars for emissions-critical components, transparency is non-negotiable. I will be reporting this incident to the appropriate authorities. If this happened to me, I can only imagine how many other customers may have been misled. Please avoid this shop. They are not trustworthy

Keven Croal

★★★★★

a month ago

Had a nail in my tire and was in and out in under 30 minutes. The staff at Mavis was super professional and patched it quickly. Very reasonable price for a plug-and-patch repair. Highly recommend!

Seon Perry

★★★★★

3 weeks ago

Great customer service as a walk in I’d say the job was done pretty quickly. Brian at the front desk was amazing. Highly recommended

Rocky Watkins

★★★★★

a month ago

Greek customer service and the job was done in a very professional that an in time. I am very grateful for Mavis for helping me and my wife out. I will definitely leave a great review and always will come out to them 10/10

Sophia Clark

★★★★★

a month ago

They made an unexpected cost much more tolerable. - I got an appointment for 9AM, after ordering the tires the night before. They were timely, very professional and kind.

Sandy Fraser

★★★★☆

a year ago

I came today for an oil change and was greeted with friendliness and a smile. My car was taken in promptly and the wait wasn’t bad. I also ended up getting new tires, which I knew I needed and got a great price.

Olga Tymshan

★★★★★

3 months ago

Was able to find my type of tires quickly online and make an appointment t change them on the same day. The shop called me to confirm the appointment and that they had the tires available, like it said online. The service is fast, the place has a convenient parking lot, so I was able to bring my car in on the huge tow truck. Also all the guys are super friendly and polite 😉

Arianna O

★☆☆☆☆

2 months ago

I came here with a prior diagnosis of cylinder misfire. I was told the wait time was 45 mins. Granted they were packed so I said no problem. 4 hours later, still no service done on my car. I talk to the front desk staff who were actually kind. I was told there was only 1 mechanic and my car might not be fixed today. To which I asked to see the mechanic because I have wasted a whole day and gas. He takes his time and finally comes to me. Telling the same tale of oh we might not be able to do it. Come tomorrow. I said I’ve been here all day. You haven’t even ran your own diagnostic. He’s claiming because they would’ve charged me. Like ok but it wasn’t offered. I tell him again I had it diagnosed somewhere else so it’s either a spark plug or a coil which isn’t lengthy work. He then asks to see under my hood. DOESNT TOUCH ANYTHING. JUST LOOKS. Then proceeds to tell me even if it is just a spark plug he refuses to do it. Same if it’s just a coil. He’s only willing to do a tune up for $1500!!!! LITERALLY INSANE. A WASTE OF TIME. THEY TRY TO JERK YOU WITH THE PRICES. I WILL NEVER GO TO ANOTHER MAVIS AGAIN NOR WILL I RECOMMEND.

andrew smith

★★★★★

3 months ago

I had a great experience here. I’ve shopped around for tires here and there for a while, knowing the end was near for the ones I’ve had on the whip. Other places were unhelpful / rude and/or significantly more expensive. These guys found me a deal to match my budget and did the work quickly and efficiently. I literally could not be happier with the service i received! I don’t buy lots of things these days but I have noticed customer service has gone down hill lately in general. I was happy to find these guys who still do their job with some professionalism and class.

baobao lin

★★★★★

5 months ago

My Honda Ridgeline was inspected at a car repair shop for over three hours, but they made an excuse that the tire pressure monitoring problem was caused by a leak in the tire repair and refused to offer warranty. They demanded that the tire be replaced before the repair could be carried out. On October 8th, I came here for a test and quickly determined that the problem was with the tire pressure monitoring in the undamaged tire. The entire repair process took less than an hour. Moreover, I was observing all the maintenance processes, which allowed me to know which maintenance services were paid for when I made the payment. This is very good, as it makes the payment clear and transparent. Moreover, although the front desk here doesn't understand Chinese, they will proactively communicate with me through translation software, and there is absolutely no language barrier issue. After the repair, the staff proactively checked the tire pressure and added air to balance it. The service was very considerate, so I highly recommend coming here for maintenance and repair. I won't go to the car dealership's warranty point for maintenance anymore in the future.

Maiki Rodriguez

★★☆☆☆

a month ago

The driver in the van I was in had new tires (a month old) from Mavis and it instantly caught a flat today. We went to this place to try and fix one flat under warranty and they just filled it with air and wisked us away. (We found a nail or screw in the tire at another place in under 1 minuit)

Royland Brooks

★★★★★

4 months ago

Had the best experience at this location. Matt really took care of me, and having the same tastes it car just made it feel easy. Felt very comfortable knowing that I had someone who knew my car.

DNice One

★★★★★

a year ago

Amazing professional staff and top-notch service! I bought four new tires and had my lower engine mount repaired—everything was done efficiently and at a great price. Their pricing is very competitive, and I really appreciate that they aren’t pushy with sales. Thank you, Mavis Discount Tire, for hiring a good, professional team. Highly recommend!

Charlena Smith

★☆☆☆☆

4 months ago

Made a reservation with a Black Friday deal and when arriving at the location the price is completely different. The customer service is very unhelpful directing me to corporate to help resolve. After I get the issue resolved with corporate they take a walk in and skip me. Waiting 2 HOURS for someone to begin servicing my car. Customer service is awful here