Mavis Tires & Brakes

Sami

★★★★★

3 weeks ago

Came in to fix my back left tire before heading somewhere else to get my brakes done. Colten at the N Monroe Street location took care of everything for me on the spot so I didn’t have to make another stop. He walked me through what they were fixing and explained why, so I had zero questions about what was going on. Fast, transparent, and genuinely helpful. I really appreciated the efficiency and clear communication.

Brianna Pleas

★★★★★

3 months ago

I came in for a tire inspection and had an excellent experience. They got me in and out within a hour. The team did an impeccable job from start to finish. Customer service was outstanding, friendly, professional, and attentive. Arsenio, Nate and the entire staff were truly amazing and made the whole process smooth and stress-free. Highly recommend this location for anyone needing tire service!

gaby rodriguez

★★★★★

a month ago

They have excellent customer service here. I am a college student with no real knowledge on cars so I spent my entire stay on and off the phone with my dad. The employees and Nate were exceptionally patient and understanding with me. I decided to not make a purchase and even then they were very kind and I did not feel any sort of judgement for my own inexperience in the field. Will definitely return next time I have car troubles!

Collier Stephens

★★★★★

2 months ago

Nate here took care of me ASAP! They diagnosed the problem and got me in and out quick. Definitely stop by if you want fast, professional service!

Latrecha K. Scott, Ph.D.

★★★★★

2 months ago

I had a great experience at Mavis Tire. Nate, Elijah, and Colton were very helpful and accommodating, and they took the time to explain the required service in a way I could easily understand. I told Colton that I had an appointment and didn’t want to be late, and he suggested assessing the vehicle first, ordering the necessary parts, and having me return after my appointment for the service. That plan worked perfectly. I really appreciated the honesty, flexibility, and clear communication. Highly recommend this location.

Ryan Monahan

★★★★★

3 weeks ago

I was on a road trip when my front brakes started to squeak super loud. Search for a nearby brake place and Colten legit saved the day. It was extremely busy, but he was getting everybody out fast. They had all of the repairs done within an hour and a half in the prices were very reasonable. Highly recommend going here.

natalie rose

★★★★★

3 weeks ago

I had a nice experience at Mavis. Purchased a new tire and had it balanced and aligned. Did not take very long even though I was a walk-in. Nate provided great customer service.

Gerriod Griffin

★★★★★

2 months ago

I had a great experience with Colten at Mavis Tires & Brakes on North Monroe Street. He was very professional, helpful, and took the time to walk me through the issues with my truck in a way that was easy to understand. Colten was polite and extremely patient, even after I expressed concerns and asked several questions about pricing and what repairs were actually needed. I never once felt rushed or like I was being ripped off, and I left feeling confident and satisfied with the work they did. I truly appreciate the honesty and customer service — I’ll definitely be back and would recommend asking for Colten if you go there.

Sam Haines

★★★★★

2 months ago

Colton is the best! He deserves a medal for his customer service haha. Start to finish, it really felt like he cared about helping me. That counts so much in my book! We explored affordable options, and he was so patient with me while we explored them! We ultimately found the right solution and I'm leaving feeling so much safer. Thanks so much Colton! And Von and the whole Mavis team. Very happy with today. :)

Sarah Farmer

★☆☆☆☆

a month ago

I went to Mavis for a simple alignment that was advertised at $89.99. Instead of just performing the alignment, the employee immediately tried to sell me new tires and told me I couldn’t get the alignment unless I bought them. I had just replaced my tires a couple of months ago, so that made no sense. I was then quoted over $500. When I explained I wasn’t comfortable spending that kind of money since the tires were practically new, he then claimed I needed new rotors and brakes — which were also replaced just a couple of months ago. The reasoning? He said my rotors were “hot.” I had just driven 30 minutes to the shop and the car had only been sitting for about 10 minutes before they brought it into the bay. Of course the rotors were warm — that’s completely normal after driving. It felt like a high-pressure sales tactic rather than an honest assessment. I left Mavis and drove straight to Patton for a second opinion. They got me in and out within an hour, performed the alignment and a tire rotation, and not only told me there was nothing wrong with my tires or brakes — they actually showed me. After the alignment and rotation, everything is solid. I came in to Mavis for an $89.99 alignment and instead was pressured into unnecessary repairs totaling over $500. I’d strongly recommend getting a second opinion before agreeing to any additional work here.

Kaylee Hill

★★★★★

3 months ago

Colten and Arsenio are the absolute best! Car shops always make me nervous but they made sure I was well taken care of and explained everything thoroughly. Outside of that the environment of the store was very lively and welcoming. They made sure I was all set to make a long journey back up north and I don’t think I’ll be visiting any other shops moving forward! Definitely the best around :)

Clay Byars

★★★★★

2 months ago

I went to Mavis on a Sunday after church, and Colton was a huge help. He got my car into the queue quickly and was polite and professional throughout the visit. I was in and out efficiently and able to enjoy the rest of my day. Great service!

Kyla Shull

★★★★★

a month ago

Colton was excellent! His customer service is top tier not only with me but with every person he interacted with while we were in the office. I highly recommend coming in to see him and his team for your tire needs.

Charles Hancock

★★★★★

3 weeks ago

Colten did an excellent job helping me and my family as we were out of town and needed a tire repair. We went to a previous tire shop and got turned away but Colten didn’t not hesitate to take care of our problem. Thanks for your help getting us back on the road.

Isolene Taylor

★★★★★

2 months ago

Upon entry to the establishment the whole team made me feel welcomed. Colten assisted me by getting me checked in. He offered #1 customer service. He was very personable. Really appreciate him. If you need assistance with your car go see Colten at Mavis on north Monroe.

Sarah G

★★★★★

2 months ago

Awesome staff! Colton has been a Godsend and made the whole process easy. Its never fun having to adult but he has made the process easy to understand what is going on each step of the way. Not my normal Mavis location before today but it will be now.

Walter Lee

★★★★★

a month ago

The team here at this location is among the few that I can fully trust when they make recommendations. Whenever I am out of town, I know that my wife has a reliable location to take her vehicle and not be taken advantage of. The staff are always kind courteous and professional.