Mazda Service

Michelle Little

★★★★★

2 months ago

Thanks Octavious, Victoria, Sierra, and Daniel: Outstanding, high-speed, low-drag experience - from initial online inquiry, through 'just looking' walks, - flexible to test driving, but it didn't take much, have consumed hours of reviews. I know what it better do. - consistent, informative, timely and friendly follow up by Octavious without any 'car lot salesy pressure' vibe anywhere. I have bought a new car in a while, I'm outdated on expectations and was so happy withing with Octavious. - purchase day has its requisite steps, but you're made comfortable, unbothered, and kept informed. - post-purchase follow up has likewise been good. There for any questions or issues. And the vehicle... After researching, driving, considering all comps in category range : nothing came close to the expected performance capability, styling and the unmistakable Mazda "Jinba Ittai" driving experience of my new cx-90. I've owned Mazdas - RX7s. The beautiful years (83 & 93). I've owned maybe 20 cars, driven hundreds since. The CX-90 was immediately identifiable, and on the road, unmistakably different. And Jinba Ittai is why. It's just different. Thanks Wyatt Johnson and team. The Mazda CX-90. vroom vroom 🩶

Hannah

★★★★★

a month ago

Fantastic service from Ty! Truly listened to everything we were looking for within a vehicle and did his absolute best to deliver, which he DID. He went above and beyond in so many ways with looking my new car, I couldn't be happier nor had a better experience with purchasing a vehicle. I cannot recommend him enough for anyone looking to purchase a vehicle!

Dawid Jednaki

★★★★★

2 months ago

I've been servicing my Mazda 6 with them for a couple of years and I can't speak highly enough about their customer service and quality of work. The staff is professional, courteous and trustworthy. Notably if a job takes longer than expected they offer a complimentary loaner vehicle or an Uber ride to and from dealership on the spot, hassle free. I would like to give a shout out to their service lane manager Robert Williams who's doing a phenomenal job and will personally make sure you are taken care of. I can wholeheartedly recommend Wyatt Johnson Mazda to everyone.

Haili Nichols

★★★★★

2 months ago

I cannot say enough good things about my experience at Wyatt Johnson Mazda, especially because of Jennifer Strickland. From the very first moment I spoke with her, she made me feel heard, valued, and cared for — not just like another customer, but like a real person. Jennifer took the time to answer every question, explain things clearly, and never once rushed or pressured me. She was honest, patient, and incredibly kind. You can tell she genuinely loves helping people and wants them to leave feeling confident and happy. There were a few moments during the process when I felt overwhelmed, but Jennifer stepped in with reassurance and support, and it truly made all the difference. She went above and beyond in ways she didn’t have to — and that’s rare. Because of her, what could have been stressful turned into a positive and meaningful experience. I left feeling grateful, taken care of, and absolutely confident in my decision. If you go to Wyatt Johnson Mazda, ask for Jennifer Strickland. She is an absolute blessing to work with, and I couldn’t recommend her more highly.”

Eufonda Eldridge

★★★★★

2 months ago

Dominique Shamell did an outstanding job working with me and my husband to find the absolute perfect truck!!! We were anxious to find a truck and only gave him a short timeframe to find us a truck. He was very kind and worked extremely hard to find the truck for us. We had a very detailed list of options that were very firm on getting. Not only did Dominique find the truck that had all the options we wanted but he also found a truck that had options we hadn't even thought of! He informed us not to worry that he would definitely find us a truck that we would be happy with. And that he did! We are extremely happy with his professionalism, kind spirit, patience, knowledge, and that beautiful smile through it all! If you're looking for a new or pre-owned automobile Dominique Shamell is the guy to go see at Wyatt Johnson Mazda! Thank you again Dominique!!! We couldn't be happier with our new truck!!! Five stars!!!! Eufonda Eldridge

Sara Davis

★★★★★

2 months ago

Jennifer Strickland is absolutely great to work with! She is always friendly, helpful, and easy to talk to. She takes the time to explain everything and makes the entire process simple and as stress-free as possible. I really appreciate her help and would definitely recommend her in assisting your needs while at the dealership!

Michael Newman

★★★★★

2 months ago

Erica is amazing at what she does! I've bought 2 cars from her and couldn't complain about either time. She's super knowledgeable on what she's selling and will always do her absolute best to help you find and get into whatever vehicle you'd want. She's an absolutely stellar sales associate and I wouldn't recommend anyone else from whom to buy your next car!

Benjamin Lee

★★★★★

2 months ago

Erica was absolutely phenomenal from start to finish. Her professionalism, knowledge, and genuine care made the entire experience not just easy, but truly enjoyable. She took the time to listen, answered every question thoroughly, and never made me feel rushed or pressured. What really sets Erica apart is her attention to detail and her commitment to making sure everything was perfect. She went above and beyond at every step, and it’s clear she takes great pride in her work and in taking care of her customers. If you’re lucky enough to work with Erica, you’re in excellent hands. She is hands-down one of the best salespeople I’ve ever dealt with, and I would recommend her without hesitation to anyone. Thank you, Erica, for such an outstanding experience!

SARAH MICHEAA

★★★★★

2 months ago

Thank you so very much to Octavious and Sierra at Wyatt Johnson Mazda who assisted my Mother on her brand new CX5. It was the best car purchase experience we have ever had and definitely worth the drive from Fairview, TN. We were treated with honesty and respect, on top of that a great deal. Please ask for Octavious when you stop in for a new car. You wont be disappointed. Much love to everyone there.

Sara Green

★★★★★

3 months ago

Favorite Wyatt Johnson dealership that I’ve been to. It’s very clean and comfortable, which is important because you’re usually sitting at dealerships for a long time. Everyone is friendly and very helpful. Erica is the best! I’ve bought multiple cars from her and she’s been amazing every single time. The sales manager Victoria is also incredible! If you’re looking to buy a car from a down to earth person that acts like a normal human and not a super pushy sales robot definitely go see Eric over at Wyatt Johnson Mazda (:

stacy auguste

★★★★★

2 months ago

Marvin Landry is an outstanding service technician. His manager assigned me to him a few years ago when I was about to leave for another dealership because of subpar customer service. Since Marvin started helping me, I have been nothing but satisfied. I don't always love the answer or the price he quotes me, but he always assures that I receive top level customer service and if he can't be there when I need an appointment, he assigns me to Jennifer who is also awesome. I love that he is personable, honest, reliable, and a little bit fun like a brother would be to his sister. It is excellent customer service that keeps me loyal to the Wyatt Johnson company. I appreciate that even when he is busy and a little overwhelmed with customers, he always finds the time to smile and make you feel like you are the most important customer.

Ron Eldridge

★★★★★

2 months ago

Dominique Shamell was my salesman and he was phenomenal! He was searched and searched until he found the perfect truck for me. I couldn't be happier with my purchase. He was professional, courteous, and treated me with the utmost respect. The best salesman I have ever worked with. Go see Dominique Shamell at Wyatt Johnson Mazda if you're looking for a new or used ride! He will get you in a good quality vehicle.

Tom

★★★★★

a month ago

I would like to thank Joshua for his professionalism and the way he handled my concern. He was respectful, responsive, and took the time to address the issue properly. I truly appreciate his attitude and effort to resolve the situation in a fair and professional manner. His customer service made a positive difference in my experience. Thank you, Joshua, for your help and support.

Joseph Dickey-Ballentine

★☆☆☆☆

a month ago

So last year we needed a vehicle so we bought a Mazda CS5 2019. Two weeks later we had to replace the brakes, rotors and calipers. They gave us no compensation for this. We just went about our business then our vehicle was in an accident and totaled so we went back to the same dealership. Worked with William who was great and got us in a 2023 Audi Q3. That night we got home and noticed that there was a crack in the windshield that we didn't notice at the dealership. We let them know this and because we drove off of the lot, they refused to take ownership of the cracked windshield. William who is great. Tried talking to his manager and the general manager both who refused to fix the issue. The best that they offered was a slight discount instead of fixing a cracked windshield that is now spread across the entire windshield and we were told to just use our insurance like it wasn't a big deal. We will never go to this dealership again and tell everybody we know not to go here.sorry William you were great

Ryan R

★★★★★

a month ago

AMAZING experience, Was deciding between a used (cheaper) mazda 3 hatch with a nelson mazda dealer, and a new option with Wyatt johnson. Other middle tennessee dealerships horrible service and experience made me decide to drive an hour out of my way and spend over 3k more just to buy a car from Wyatt johnson Clarksville, their sales team is 100% knowledgeable, patient, not pushy at all, and very helpful. I'd do it again, Thank you!

Joshua Mccard

★★★★★

5 months ago

Kourtney did a good job. I'm thinking I'm saving her name right it got good deals great deals at work with you work with your payments that got good options and then other places and they know how to work with you and their cars are cheap down and got low mileage of cars run great they will take care of you. It don't matter what income you got or whatever and if it don't got anything on the lot they will help you what you want they will get it and bring it to the lot. They have so many cars coming through there and you don't have decent credit at all just had to have a great job good pay somewhat and then work with you. I don't think you got to have is your pay stubs and your bank account or whatever and go from there. And if you want to go up in there and ask any questions they will help you tell them Joshua mccard send you there. I'm telling you what the best dealership I ever worked with before and I got used cars there but they got great deals and great options. And please go to them if you want a car in Clarksville Tennessee she'll work with anybody out of state or whatever or him. Don't be afraid to go in it's a good option place to go to have great cars go customer service and they will help you anything is wrong with the car that will fix it or tires brand new. Thank you guys for everything.

Kevin White

★★★★★

2 months ago

Exceptional Service from Jennifer Strickland Jennifer Strickland at Wyatt Johnson Mazda in Clarksville has been outstanding to work with. She has helped me with two oil changes and a flat tire for both my 2023 Hyundai Santa Fe and 2023 Mazda3 Hatchback, and every visit has been a great experience. Jennifer is professional, attentive, and genuinely cares about making sure everything is handled correctly. She communicates clearly, explains the service details in a way that’s easy to understand, and makes the entire process smooth and stress-free. Her follow-through and attention to detail really set her apart. The entire Wyatt Johnson Mazda service department deserves recognition as well — efficient, organized, and customer-focused. Thanks to Jennifer and the team, I always feel confident bringing my vehicles in for service. Highly recommend Jennifer Strickland if you’re looking for dependable, top-tier customer service.