McKenna Volkswagen Huntington Beach

Dylan Andersen

★★★★★

4 years ago

Had an awesome experience with Stephen getting a new 2022 Taos this week. He was really fun to work with and was very honest and upfront about everything - the mark of a great salesperson. He worked with me to get things done quickly and Shane was super great in helping out, super knowledgeable guy! Stephen helped me get my new Taos and I'm super happy with it. Thank you Stephen and Shane for going above and beyond for me! It feels so great to get that kind of service when you least expect it.

bernard mose

★★★☆☆

5 years ago

Purchased a 2020 Volkswagen tiguan. Salesman Joe was straight forward no games tons of funny stories. Price was great! They didn't fill up the tank. Got half way home and needed to fill up. overall great experience

H. Hildebrand

★★★★★

3 years ago

This has been the easiest and best car purchasing experience ever. Romy helped us get a great deal, is a great listener, and helped us get exactly what we wanted at a great price. Plus, he’s smart and kind! Russ helped us work out the numbers so we could get an even better car than we originally came in to see, gave us a great deal on our trade in, and made the process so seamless. I would absolutely recommend working with Romy at McKenna VW! 10/10!

Clayton Metternich

★★★★★

a year ago

Excellent Service and “The Standard” of how a service department should operate. We brought our 2021 VW Atlas in for periodic services prior to a move across the country from one Army base to another and had the best experience. Our representative, Andrew, was the most professional, helpful, transparent, and thorough anyone could wish for. We greatly appreciate his efforts to ensure we safely completed our trip with immediate fixes and recommendations. Andrew is the reason I would recommend this department to anyone and I will buy another VW because of services alone and the standard he exemplified. Though we just completed our trip to our new duty station in Kansas, I felt inclined to highlight his attentiveness and selflessness. Thank you to Andrew for also following up with me mid trip to help me resolve one last minor issue (Apple CarPlay issue). 5/5 stars. Will return if ever in the area and highly recommend. Thank you again.

Rachel Dickerson

★★★★★

a year ago

The buying experience was easy, the staff is very helpful and friendly. They had the car I wanted at a great price. I love my new Tiguan!

Amy Escareno

★★★★★

9 months ago

Top‑Tier Customer Service, Integrity, and Quality at McKenna Volkswagen Huntington Beach I recently had an outstanding experience at McKenna Volkswagen Huntington Beach and couldn’t be happier with the service I received. From the moment I stepped onto the lot, the team was professional, friendly, and truly committed to making my visit seamless. Customer Service Excellence: The staff greeted me with genuine warmth—no pushy sales tactics, just helpful guidance. They listened to my needs, offered clear, honest answers, and walked me through every detail of the vehicle I was interested in. Integrity and Transparency: Everything about the purchase was laid out plainly—no hidden fees, no surprises. I appreciated their honesty and felt like a partner in the process, not just another sale. Quality Vehicles and Expert Knowledge: The selection of the Atlas Crosssport VW was impressive. My salesperson knew the features, specs, and benefits of the model inside out, which made me feel confident about my decision. The test drive was thorough and personalized. Top‑Notch Satisfaction: Even after my purchase, the team followed up to check in and ensure I was happy with my new car. Their commitment to customer satisfaction didn’t end at the sale—it truly felt like a long-term relationship.

Meredith Gradishar

★★★★★

6 months ago

I am beyond grateful for Yajaira, Carlos and team in HB for the incredible service they provided for my daughter and I as new VW customers. I came in with some Golf vehicle concerns and I was blown away by how helpful, kind and understanding they were. They communicated clearly, put my mind at ease and also were straight forward with the finances. They earned my loyalty and respect and I know my daughter's pre-owned car is in good hands with them. Next time I am in the market for a VW I will have Ariya help me at this dealership. He has great energy, is an expert at VW and took us on some test drives without being pushy. I really respect him as a car salesman and highly recommend McKenna Volkswagen. I have been at McKenna Subaru for over three years now and drive from another city to come to their dealerships because the service at both of these places is top notch.

Jessa W

★★★★★

Edited 3 years ago

If you’re thinking of going to Volkswagen; read this first. As I approached the car I was interested in; I was approached by Romy. He was with calm demeanor and when I told him I wanted to test drive it; he went and got the keys and out we went. After, proceeded inside to begin the process. He is a very calm being and extremely knowledgeable about the Volkswagen cars. Come to find out he has worked there for 26 years!!! That right there says a lot about this dealer. My sales manager was Russ that I had the pleasure of dealing with. I wanted another test drive before purchasing so he came along for this one and then as he was doing what was needed we had pleasant conversation. He did everything to make possible for me to leave in my desired car. Then for finance I got Jeff. He made signing fun with his humor and also informed me of all the ins and outs of the warranty. I’m telling you all 3 guys I got made my experience a joy. I usually don’t remember names but I do theirs. I had an unfortunate mishap on the road with my car a few days after having it so into service it went. I dealt with Andy, then my service guy Rigo. Again, just amazing kind folks who make even the not so great a pleasure because of them. Last but not least is Felipe in service/parts store. He ordered a week before some key chains and then was there for me to pick them up. One of the nicest guys and you won’t catch him without a warm smile and great service. Along with my key chains he gave me a bag with a hat, canteen and notepad. I seriously am so glad I was led to this dealer. I plan on future business with them and would strongly encourage you to do the same. They’re great

Jim Thomas

★★★★★

3 years ago

After a rough start. McKenna Volkswagen came through with great Integrity & Customer Service!. Danny Ryan the GM was the Best. He really helped us out and was there with his Aloha Spirit., and professionalism. Jeff Nicols the GSM also did a great job in making this a good experience. Very professional and Prompt. I would recommend McKenna VW & will probably drive down from Lake Tahoe to buy another vehicle from them again! MAHALO Danny Ryan & your team.... Aloha

By The Sea

★☆☆☆☆

Edited a year ago

Customer service lacks professionalism and communication skills. It goes a long way to be polite and be clear in your communication. As a consumer i have buyers remorse on buying the additional “VIP Care Maintenance” package and warranty. After 3 months of coming in for weekly carwashes i noticed my black colored Atlas had many scratches. ( i have decided to take it elsewhere now for carwash) not to mention sometimes i would drive for a carwash to find carwash service was unavailable. (Very inconsistent service-unreliable) I made an appointment for a service appointment for a recall on February 19th at 8:00am. The entire processed lacked clear communication. I received a video and text with report and recommendations, (report: my car is in great shape) i kindly declined the tire rotation recommendation and asked via text at 12:28pm what time my car would be ready? No response, i came to dealer at 1:55pm Yajaira is in lunch and i still don’t know when my car will be ready. This is a clear example of incompetence and inconsideration for your customers. I will not be buying any future car’s from McKenna unless leadership and management start’s caring for their customers. Eduardo Cirilo Gonzalez update: i emailed them at the bottom email address addressing my concern and haven’t heard back since my post, today is February 25th 2025.

Katja Crusius

★★★★★

4 years ago

My experience at McKenna Volkswagen was awesome! Everyone was super friendly and helpful which made finding my new car super easy. My sales consultant Romy did a great job working everything out with me from the first test drive to the final purchase of the car. All in all everyone makes you feel very welcome and you instantly feel like like you are in very capable hands. It very much reflects the good quality and reliability of Volkswagen so I would definitely recommend McKenna Volkswagen to anyone currently looking for a car. Ask for Romy!

Ricardo Cota

★★★★★

3 years ago

Just wanted to give a major shout out to McKenna Volkswagen with one of their awesome sales representatives Romy. Thank you guys for selling us an amazing car with incredible low mileage and amazing reliability!!!

Camellia Villanueva

★★★★★

Edited a year ago

My mom and I visited the McKenna Volkswagen office since we had such a great experience leasing our car there. And we were not surprised to find yet again such a fantastic organisation and OUTSTANDING cutomer support from beginning to end of the process. Thanks to Danny Maynor we were able to leave with a brand new car. He is very professional and gave us the best customer service we could imagine choosing a new car. He did all of this without us setting up an appointment! Thanks again Danny! ——- *** UPDATE*** This past weekend, my mom returned to McKenna Volkswagen to renew her lease. Since we had such an amazing experience before, she worked with Danny Maynor again, and he was just as fantastic as the first time! Danny made sure my mom felt confident and supported throughout the entire process. He was professional, patient, and genuinely focused on helping her find the perfect car. He answered all her questions, explored the best options with her, and went the extra mile at every step. It’s rare to find someone who consistently provides such outstanding service, but Danny proves it’s possible. Thank you, Danny, for taking such great care of my mom and making her car leasing experience another smooth and enjoyable one! McKenna Volkswagen is truly bless to have you.

Thomas Gerling

★★★★★

Edited 2 years ago

Romy Bhardwaj at McKenna Volkswagen Huntington Beach is the best! He put me into my Blue Manual Transmission 2023 Jetta. The first Volkswagen ever in my family. Absolutely love my car and the purchase experience was the best! Thanks to Mr Bhardwaj for helping to make this possible.

Phil Robb

★★★★★

3 years ago

We have never enjoyed the rigmarole that is normally associated with the car buying process. In fact, when the time came for us to purchase a new VW this summer, we immediately started dreading what we anticipated would be an unpleasant encounter in a high-pressure, uncaring, money-driven environment. Wow, were we in for an eye-opening surprise. From the moment that we initially reached out with an inquiry to Danny Maynor, we were treated to a genuine, down-to-earth experience, with a very knowledgeable and exceptionally attentive professional who truly cared more about our best interests than simply racking up another car sale. Our entire McKenna experience was completely unparalleled and started when we walked into their beautiful Surf City dealership; every single employee that we encountered made us feel welcome and appreciated. When it came to buying our new vehicle, Danny ensured that everything with our purchase was relaxed, no-pressure, and exactly as negotiated. Dan Ryan made us feel like family and gave us a special memory when he put our fur-baby Rudy in one of his commercials; and Richard Salmonson politely and patiently made certain that all our finance ‘i’s’ were dotted and ‘t’s’ crossed. It was a stellar day, at a stellar dealership, with stellar people.

Daniel Morris

★★★★★

9 months ago

Jasmine, in service, was amazing! Took my Id.4 in for a couple recalls and it did not finish by end of day, so she was able to get me a loaner vehicle for that evening. She was very polite and truly made this a seamless process. If she is not in the running for a promotion, she certainly should be! 5/5 Jasmine, thank you!

Mitchelle Giorgi

★☆☆☆☆

9 months ago

I’ve purchased 2 cars here and was actually looking at picking up another one in the next few weeks and couldn’t believe my service experience. I brought my 2021 atlas in for the 40k service. I called ahead for pricing and looked online on their site to see what was included in the 40k service they were charging 429. When I went to pick up car the bill was almost 600 and they removed pretty much everything from the list that shows when you make the appointment and just did an oil change and a coolant flush and what they called the multi point inspection. They came back and said you need front breaks / rotors for over a grand. I was sticker shocked. Mainly bc they didn’t do anything that was listed in the 40k service and are now charging me way more. I told them this wasn’t what was quoted and you didn’t do more than 85% of the stuff that’s on this list. Here’s the thing- tonight I decided I was going to check the engine filter and cabin filter which you would expect would be part of any major service. Both were in terrible shape and I changed myself for 50 bucks. I feel bad for people being taken advantage of and I definitely won’t be returning and absolutely won’t be buying the atlas SEL I was looking at.