McMahon's Best-One Tire & Auto Care

Alva Gaddy

★☆☆☆☆

8 months ago

This is a late review. I went in to get my air conditioner Freon and it took them two hours. I sat there for two hours. I was advised over the phone that was gonna be $200 and however, much more Freon the vehicle would need. They did not communicate When he came out to talk to me he quoted me a price of $350 asked me if someone had messed with my truck and said I might have a leak and if so I can bring it back. I was so disappointed because what if I didn’t have that extra $150? I feel I was taking advantage of because I’m a woman a black woman. Why would you do the work without coming and talking to me about the leak or the empty Freon?

Bobbie Lee

★★★★★

5 years ago

I hit a pothole and had a flat tire. Used AAA for roadside assistance but due to a problem with “flared” lug nuts on the wheels that made removing the flat impossible, they were unable to assist. AAA towed my vehicle to Best One Tire on Illinois Rd. My tire was not available in stock but the gentleman that wrote up the order assured me he could have one in by 3 pm. The lug nuts needed replacing on all wheels and those were in stock, so the service tech suggested that I wait while they installed the donut spare and the new lug nuts and then come back at 3 for the new tire (which was covered by our road hazard insurance) to be installed. I returned at 3 and waited only about 20-30 minutes for new tire mounted and balanced. Service was amazing, I’m so thankful for the road hazard insurance and the tech was a true angel! I will be sharing this experience with all my friends as well as writing this review! Thanks Best One employees for making what could have been a lousy day into a good one! God bless you all and Merry Christmas!

Wayne Wielgos

★★★★★

4 months ago

Colin did a great job offering options for my vehicle . Service was excellent and quick. This is my 4th set of tires from your shop.

Marla James

★★★★★

4 months ago

They was very good at telling what needed done and was on time and got it taken care of I will be going back thier for all my tire wook

Rob Spear

★★★★★

4 months ago

These guys had me in and out within minutes!! Got right on it! It took more time to pay for the tire 🛞 these guys are great!!I’ll definitely be bringing all my vehicles to this location

Derek Smith

★★★★★

a month ago

Great service. Always upfront and honest. I wouldn't trust taking my car anywhere else. Thank you!

Robert Burks

★★★★☆

2 months ago

Store manager Colin helpful and quick to answer my questions via text. Didn't care for the 3% added fee if using credit/debit.

madison woods

★★★★★

5 months ago

Colin always does such a great job making sure me and my family are taken care of. I think he may have been training someone, but he is constantly pulled every which way it seems like, but he still manages to make sure that the customer is always taken care of and understands everything. Thanks Colin!!

Speaking truth

★☆☆☆☆

3 months ago

This place is a joke , completely unprofessional managed by children all over fort wayne. They we'll miss diagnose your vehicle several times charging you and not even fixing the problem.This is how these people does business. 3 Times I Was told it was a different problem and they never fix the problem. Even if they respond to this reviewThey don't care and will not fix the problem It's all a show

Kristin Toliver

★★★★★

6 months ago

Collin was able to help me out and order my tires I needed after I had a bad experience across the street at a competitor. McMahon’s was able to order my tires and install everything correctly the next day. Appreciated their care and consideration.

Steve

★☆☆☆☆

3 months ago

Let's play smdiagnosed my vehicle 3 times never fix the problem and charge me more than what I should have been charged. They up charge their prices from the auto parts store charging you more than what it cost from auto parts store.This place is crooked and will cost you three times the amount of fixture vehicle than it would anywhere else stay far away. Management is completely unprofessional and is a twenty year old child

James Heeren

★★★★☆

4 months ago

I had been working with Corey on my Firestone 50k tires I bought as a replacement set to the ones I had when I purchased my auto from the dealership across the street. I got 46k miles from that set. The replacement set I purchased 2/13/24, but on my last service (LOF & tire rotation, shop said I was down to 3/32 on all 4 tires. I only had them for a little more than 1.5 yrs & 23k miles driven on them. I went to McMahon’s & spoke with Corey. I wanted a 2nd opinion. He measured tires at 2,3,4 & 5/32. His first option was to get a new tires & put on rear and use the 2 better tires for the front. He also gave me a quote for a complete set of 4. I asked pro-rating on the tires. He said he couldn’t do that since they didn’t install them. The dealer had to do that. I went there and explained second opinion. I was told there was uneven wear and tires didn’t qualify. I ended up twice calling Firestone corporate about getting my tires prorated as I didn’t get 50% usage on my tires. I was told a claim number had been assigned. I asked for the number but they refused to give it to me. I made 4 separate visits with the dealer. It took them 4 total days to give me the decision they wouldn’t pro-rate. I was them given 2 quotes on a new set of tires. They were way out of line with McMahon’s. On my last call to Firestone, I was told any Firestone or Bridgestone dealer could make that decision and file for the pro-rating. They told me that they would only give my claim number to the Firestone/ Bridgestone rep could file for me. Corey took me back to the shop and showed me that none of the tires had any uneven wear. I again asked about him filing for a pre-rated amount. He said something like “they weren’t a dealership or representative & couldn’t do the claim for me.” (I would have given a 5 rating). I still believe I should receive some compensation from Firestone since these tires DID NOT have uneven wear or tear. As the tech had my auto on the alignment rack, Colin, the other service rep showed me the screen showing the out of balance. I approved them to align the new set. In a few moments, Colin came out to the showroom and showed me both rear ‘adjusters’s. He said it looked like a wrench hadn’t ever been on these bolts. I auth’d parts & labor to put new ones on. Obviously I had to have these parts, so my overall cost was more than expected, I trust everything has been corrected and I should be set. I thank both Corey & Colin for their assistance (but I still want to request a pro-rated claim). Maybe a third call direct to Firestone.

Jared Boettcher

★★★★★

a month ago

Cory was great! I needed new tires and an alignment on my Model Y, Cory took the time to understand my driving needs and recommended the best option for my car that didn’t cost me an arm and a leg. If you’re looking for new tires give him a call!

Martha Reinhard

★★★★★

a month ago

Excellent personnel! Reasonable fee. I'm a disabled, woman in her 60s. My husband wasn't with me. They could've taken advantage and done more and charged me more, instead, they were fair and polite. Now they have me and all my family as customers for life.

Austin Hall

★☆☆☆☆

2 weeks ago

I scheduled an alignment with them over the phone, I had asked them to look into recalibrating my SAS and they said they would take a look at it. I arrived and started talking to the gentleman at the desk and he seemed to have no idea that I wanted them to look at the SAS sensor calibration. He's said they would take a look at it. After the alignment was done they quoted me 1300 dollars to replace my struts so they could adjust the camber. Pretty expensive, but okay it might just be something that needs done. I told them I would wait though since I didn't have the money on me to cover it. I get back in my car to leave, and I immediately could tell that they didn't even touch the obdii port to recalibrate the SAS. Also another thing: when I showed up to the shop, my steering wheel was off dead center by about 10 degrees to the left in order to track straight. Not crazy out of the ordinary after having eyeballed a rough alignment on my own after having done maintenance on its that's why I'm going to a shop to get it professionally aligned. Now as I'm going to leave, my steering wheel is off 15 degrees to the RIGHT now. In my mind, they forgot to center and hold the steering wheel in place before doing the alignment, a rookie mistake. Well at least the mechanical alignment on the road is right, just the wheel in the cabin is wrong. I get home and run my obdii scan and my SAS throws up the same fault it did before. They didn't do anything to it even when I asked them to take a look at it and they said twice that they would take a look at it. What a headache.

Tom Berry

★★★★★

a month ago

Matt was a phenomenal mechanic and even came out and chatted with me about my car! And Cory was an outstanding man to work with at the front desk. You have to go here to get your car work done!! Phenomenal people and service. Thank you guys for all your help with my lancer! The prices are similar to what you’re going to get at autozone or anywhere else so the reviews saying they charge more is a bunch of crap! Obviously you have to pay for labor if you don’t want to do it yourself but overall this company is honest and rocks!!

Abby

★★★★★

4 months ago

The people here are a tremendous help. I had an appointment on Saturday and they found a critical issue with my wheel bearings. I was able to squeeze my car in for an appointment on Tuesday and now my car is driveable again just in time for the holidays. Everyone was really nice and helpful, and I'm so glad they caught an issue another place tried telling me was just my brakes. Turns out my brakes are actually pretty good at the moment! It's probably never good when your car issue makes a mechanic go "oh." but McMahons went above and beyond to get my car shipshape again and I greatly appreciate them.