Metro Motor

John Robinson

★★★★★

Edited 2 months ago

Hi just wanted to leave a note these guys are fantastic well informed told me a lot about rodent prevention in my. van they had entered from underneath my vehicle Dontay was multitasking will spread the word great 2 have a shop like this in the Heart of DC a 10 vibe sincerely John Robinson by the way I had a new fuel pump plus wiring

Miles Coleman

★★★★★

6 months ago

My car's transmission failed during a long term school trip, and I didn't know what to do, but these guys took great care of my car! The service manager was prompt, polite, and super positive. They gave me a quote within a day, and the price was fair for the work that had to be done. Would definitely recommend them.

Kris Mazowieski

★★★★★

5 months ago

Jorge and Dante were absolutely amazing. Car was towed and fixed the same day. Even arranged a Lyft to take me home and come back to get the car. Think I found my new go to repair shop. Thanks guys !

Olivia Myers

★★★★★

6 months ago

I cannot speak highly enough about Dontaye and his team at this Metro Motor location. As a woman, it is crucial to me that I find a trustworthy auto shop wherever I live, and I can wholeheartedly say that I have found one here. I came in for an oil change a few weeks ago, and the service was quick, friendly, and efficient. Recently, I had felt that my tire pressure had been very off, so I called Dontaye, and he immediately had me bring my car in without an appointment. One of the mechanics, Jack, was kind enough to do a thorough check of all my tires and fill them with air. Thank you for keeping me safe on the roads and doing your work with such integrity! It speaks volumes about not only the way you all conduct business but also your personal character.

Sam H Namazi

★★★★★

5 months ago

Outstanding service and professionalism. The team quickly identified the problem, completed the repair perfectly, and kept me updated the whole time. My truck is running great now — truly excellent work and customer care!

Tempestt Boulware

★★★★★

5 months ago

Metro motors had the best customer service. My car had cut off across the street and I walked over to see if I can get some assistance and to inquire about a battery. With no hesitation I was walked back to my car and received my jump. I took my car to metro motors and got a new battery. The price was very reasonable . I would recommend this auto shop to everybody very professional

Anna Hurley Scarbro

★★★★★

5 months ago

In short, they’re quick to inspect vehicle, clearly communicate issues found and cost to resolve, and most importantly actually solve the problem. Really appreciate inspection report they text over that has a price breakdown included. They are great at taking quick phone calls to talk through high priority versus other recommendations and aren’t pushy on doing everything. It doesn’t feel like they add completely unnecessary items as we’ve passed on lower priority things and only 3 months later we’re back to fix the problem they previously flagged.

Ben Marcus

★★★★★

5 months ago

Dante and the team were generous with their time in solving a mystery with my check engine light. I told them I was rushing to fix the problem before my emissions test was due, and they diagnosed the issue and brought the car to the testing center themselves. They gave me my car back with the problem fixed as best they possibly could, instructions on next steps with the dealership, and a certificate stating my car passed the emissions test, saving me loads of time and money.

Charlene Quander

★★★★★

5 months ago

The service was quick. My car was also evaluated for additional problems after my it was towed there because it suddenly would not start. None were found. Everyone their were friendly.l and professional. I also witnessed how their relationship with neighbors is respectful and well as helpful. I watch them help a lady who had a flat and another problem I didn't hear clearly. Metro Motors team got right on it. Metro Motors just earned two new clients. My sister and I. Thank you Dontaye and Team.

Emily Guskin

★★★★★

3 months ago

My battery just got a jump and I needed to quickly get a new battery. These guys are friendly, honest and quick. I waited IN MY CAR on a freezing day while they switched out batteries. Communicative and efficient. I will be back.

Matt Ashley

★★☆☆☆

a month ago

Wish I could like this place but I can’t. Took way too long long to have vehicle serviced. Ticket was placed on the back burner and forgotten about. Kept getting the run around about when my vehicle would get worked on. After repairs were done, some of the undercarriage parts were not put back on. Unfortunately a waste of time. Probably would’ve been close to the same price as going to the dealership. Would not go back.

Christopher Catoggio

★★★★★

2 months ago

Great place in DC. Changed oil. Easy online appointment, professional shop, courteous & thorough staff. Quick turnaround. Clean facility. Exactly type of spot to rely on. Fair price. No pressure. Beats jiffy lube any day. Coffee shop across street.

Doreen Dougherty

★★★★★

3 months ago

Very professional! Sent photos and thorough videos of issues with full explanation and even included things that will need attention soon. We were stuck out of town and in a bind. They helped us get back on the road quickly and even did a few extra items on the house for us. Will definitely go back to them when in DC!

Nick O'Neill

★★★★★

4 months ago

I’ve always had a good experience here. Last week, I went in for an oil change. Per usual, the team was incredibly helpful and even fixed my windshield wipers free of charge bc they were worn. That of course should not be the expectation but speaks the integrity of the operation.

Nicole Butts

★★★★★

5 months ago

This Metro Motors is our go to car repair place in the DMV! Dontaye is reliable, trustworthy, and runs a tight ship. All the staff there are very helpful. And it’s not just me! When I was last there another man stepped in and to express his gratitude for helping his daughter. His exact words were “Dontaye walks on water!” Give them a try the next time you need a mechanic even if you don’t live close they are worth the drive.

Matt Marks

★★★★★

2 months ago

Consistently have a fantastic experierience here. Dontaye is reliable, helpful, and honest, and always has the customer in mind. I would recommend this place to anyone who needs a car repair, big or small.

Wanancii Li

★★★★★

a month ago

Metro Motor at Hill East has the best customer service I have ever experienced. I was in a pinch and they treated me wonderfully.I was back on the road in no time. My car was fixed. Staff was professional and reliable. The price for the repairs were reasonable and transparent. Thanks to Mr. Hansford and his team!